Summary

• Over 12 years in managing, analyzing and executing implementations across the IT industry and Global - Offshore Projects with teams in Confidential. Many were to ensure standardization, customized products/services, and network infrastructure projects in Software, SOA, Enterprise Networks, Managed Services, Business Continuity/Operations, e-Commerce 5 yrs, OCM, Change Management and Mobile Platform Computing including Web Services using Agile/Scrum/Waterfall PMI methodologies. Execution of large-scale technical project implementations, which contribute to the strategic goals of an organization. Passionate about continuously seeking ways to improve and ensure the user and customer experience meets exceeds the client expectations and requirements for quality, time, and cost efficiencies for end-to-end project executions. Currently seeking a position, where my in-depth knowledge of technological implementations and business analysis/project management skills contribute to the strategic goals of an organization while growing with the company over time.
• Experienced Sr. Business and QA Analyst in Information Technology, 10 yrs., 8 yrs. Retail, 8 yrs. Quality Management, 4 yrs. Security Management and Operations, Asset Management, and Telecommunications areas with on time delivery and exceeded client satisfaction. Tracking testing through open source tools such as Bugzilla, Trello, and responsible for ensuring the user acceptance testing process is streamlined against client expectations.Core verticals Retail, Human Resources, Healthcare, IT, IT Security, B2B Marketing, e-commerce, Social Media Business, Electronic Products, Cloud Computing, Mobile Apps. Managed 20 direct reports across roles. Mentoring over 45 prof. in .
• Results-driven Senior Program Manager who is decisive, resourceful thinker, energetic, focused team leader/player who leads high-performing teams through implementing in Agile/Scrum/Waterfall methodologies, PMBOK standards, skilled program/project risk-management, and proven track in contract administration fixed and T M contracts, SOW, Maintenance Agreements, MOU, Teaming Agreements, Pricing, and Terms and Conditions. Performed roles in project scheduling SME, gathering requirements and gap analysis, surveys, JAD sessions, planning, increasing productivity using EVM, stakeholder engagement, transition management, system design, SOA IT implementations, supply chain activities, scope management, quality/testing, OCM, change management systems CMS, customer data management CDM systems, and customer relationship management CRM .
• As a SharePoint Designer, MS Office 365 web applications, web parts, agile task board integration into design. User experience, user interface, and architecture, user group site administrator for over seven user for 12 years, extensive experience capturing lessons learned, classified information, server farms and data migration, extensive with automating project deliverables via tools such as MS Project up to v2010, enabled client's to use project modeling and lessons learned as a baseline for future reuse via their tools of choice or examples like MS Project, SharePoint/Designer up to v2010, worked on various projects using Platinum Technology tools, Data Warehouse Solutions, IBM Rational Suite test cases, testing scenarios, scripts, writing test plans, and using Six Sigma White Belt writing as-is and to-be scenarios. Knowledge of Visual Studio.
• Six years web design, user experience, technical support, updating software, troubleshooting level one issues, processing change requests, installing/refreshing pc equipment in a Windows 98/2000/XP/Vista environment and MAC up to MAC OSX 10.6.5 and previous versions, data warehouse solutions, extensive knowledge of government environments. Experience with billing and trouble ticketing systems, web based application tool implementations, training users/clients, and testing/evaluating emerging technologies. Excellent understanding of software development planning, functional, and technical specifications, and life-cycle management. Including knowledge of Google Documents, Chrome OS, Chrome book, Linux, Linux OS, Cisco, VMware, .Net, and NetApp experience based on software development projects, product demos, and training.
• Authored over 600 resumes 12 years, 800 Past Performance, 20 system security plans and audits, completed 15 accreditation packages, Standard Operating Procedures SOP, training manuals, content methodologies, gap analyses, system test plans, all phases of project management documentation, security management plans, developed multiple functional and process methodologies and performed physical security assessments, for client's emergency management programs and security policies. Over ten years' experience document management architecture providing traceability and using web document management tools used are MS Lync, Citrix-GoToMeeting, Documentum, Live Link, and WebEx and version control in all color team reviews based on performing live, virtual, and team pass off reviews.

PROFESSIONAL EXPERIENCE

Sr. Manager

Confidential

• As Senior Manager/Consultant who performed the role of Security/QA Compliance/Privacy Program-Project Manager in IT Business Consulting with fifteen years of experience across Federal, State, and Local Government and Private sectors. Over ten years in implementations across standardization in software, ISO 2, SOA, Enterprise Networks, Managed Services, Web Services, SaaS, CRM, and Mobile Platform Computing.
• Ability to lead and support the execution of deliverables across multiple platforms and diverse stakeholders for technical implementations using a deep skill set of project management, quality assurance, and security industry standards to the strategic initiatives of organizations. Additional knowledge of SOX, HIPAA, FISMA.

Sr. Program Manager/Sr. Business Analyst

Confidential

• Large end-to-end implementation of custom HR software application builds with integrations into SAP, CRM, and internal existing applications and vendor tools. Team consists of over 100 members spread across offshore/international stakeholders, engineering, and internal clients/vendors. Actively overseeing program management activities, hosting weekly meetings with executives and status meetings, meeting minutes, manage action requests, risks, decisions, issues, deliverables, project planning/scheduling, developing and updating dashboards, tracking high-level milestones, performed audits of requirements with global engineering teams, requirements sign off process for pre-baseline.
• Oversaw planning, scheduling, and coordination of large software design reviews event for over 50 people onsite, including room booking, development of presentations, and tracking notes/triage of closing comments.
• Working as a key member of the Solutions Delivery Team, in MSIT for a Global Careers Project that is internally confidential.
• Managing a large global project implementation with a three-year lifecycle valuing over 5M the first years, total team size over 100 dispersed worldwide, and an offshore engineering team building a customized internal HR software application.
• Architected and administrator of internal SharePoint PMO site using MS Office 365 SharePoint 2013 Designer, Web Apps, and Web Services to manage the program and phases of the project work statement and activities.

SR. BA/QA Consultant

Confidential

• Consulting services for clients on performing vetting requirements, requirements sign off process for pre-baseline, software development, testing management lifecycle and process improvement. Expert in performing a QA audit of onsite vendor project status for HCM implementation.
• Subject Matter Expert in Human Resources and Human Capital Management as it pertains to business process management and system integration with SAP 7.2x, HP ALM, Google Doc collaboration tools, and uPerform tools. Worked specifically in Human Resources and Human Capital Management with est. users of 1500 .
• Performed and authored QA audits against IEEE and SOX standards as well as weekly status and executive reports

Project Manager/ SAP Software QA Lead

Confidential

SAP Enterprise Wide and HCM Infrastructure Implementation 7.1 for a large wholesale retailer. Est. users 1500

Key responsibilities

• Completed successfully several full life-cycle implementations of SAP R/3, EEC 5.0, 6.0, 7.0, and ESS.
• Extensive experience in writing the functional specifications for RICEFW objects of HCM module.
• Extensively worked on functional design, business process improvement, and quality assurance.
• Extensive experience in maintenance and support of Time Management, Personnel Administration, Organizational Management, Time Management, Payroll, Benefits, Personnel Development, and Recruitment.
• Good Knowledge of other SAP modules like as HCM, TM, OM, PY, and CRM and ESS NetWeaver Portal.
• Experienced in Leading a Test team of six or more, identifying the Test Plans, data sheets, scenarios/scripts for Functional Unit testing FUT, Integration System testing SIT, User Acceptance testing UAT, and Regression testing and End to End Testing on HP Quality Center HPQC .
• Experience in the development of Business Process modeling, end user training, and documentation.
• Extensive experience with ACH, Positive Pay, W2, 1099 reporting, and Sarbanes Oxley SOX compliance.
• Experience in all aspects of Blueprinting Fit-Gap Analysis and Requirements Gathering, Realization Configuration, final preparation, End User Training, Go-Live and Post-go live.
• Well versed in understanding the client requirements using automated tools such as HP ALM and uPerform.
• Excellent verbal and written communication skills with strong analytical and problem solving capability.
• Program Manager, Intel Experis, Inc. Linux Google OS Programs, Confidential
• Coordinated and collaborated with stakeholders and all of the large ingredient development teams company-wide, which time-sensitive environments are providing inputs into the development of platforms for Linux OS and ingredients for submitting into the Linux Foundation.
• Identified program risks as results of surveying hardware component owners, validating, establishing mitigation plans, and recommendations for Business Process Improvements and identifying various scenarios for problem solving.
• Utilized extensive CRM experience to manage stakeholders and clients.
• SME for the management team on best-case scenarios for managing communication, capturing meeting notes, tracking progress on PDT's in SharePoint and knowledge management of deliverables for all phases in queue using with web-based, MS Office, and Project 2010 tools.
• As part of the Platform Client Core Group PCCG Product Development Team PDT, actively host weekly meetings, meeting minutes, OCM, manage action requests, developing and updating dashboards, tracking high-level milestones, performing Gap Analyses, Surveys, and Asset Ordering in a Scrum Environment.

Senior Project Manager/Sr. Business Analyst

Confidential

Achievement

• Worked with Santa Clara County CIO Office from Pre-sales to Post sales on writing their contract and master services/pricing agreement valued at over 10 million dollars in new revenue over a five-year contract period. Managed on average over 10 -15 projects simultaneously in varying stages of maintenance, pre-sales, design, and implementation with combined staff of 30 of software and quality engineers.
• IPAD and mobile applications, computer aided dispatch, and records management systems based on having a Web and Cloud Services, Network/Infrastructure Integration environments with backend technology using SQL, Oracle, .Net, VMware, and Open Source.
• Directly responsible for developing and managing customer relationship management CRM and leverage these relationships to win a 5 Million contract with Santa Clara County.
• Established Program Management Office to manage software development projects using PMBOK 4th edition full PM Lifecycle, Agile-Waterfall and Scrum Methodologies with web-based, MS Office, and Project 2010 tools.
• Drove impressive improvements across the business as a result of four IT implementations. Executed all stages of the implementation of the enterprise platforms. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.
• Work closely with developers and quality engineers on software implementations on an Enterprise Services Bus and SOA architecture throughout the SDLC process including deliverable management, scheduling, quality management, process improvements, and resourcing for projects of 5- 10 Million for State and Local Government clients nationwide.
• Actively establishing standardized lean processes for deliverables management, work in progress WIP tracking, requirements gathering and gap analyses. Fluid and flexible for performing numerous roles on projects, understanding scope creep, preventing and mitigating risk, managing multiple projects simultaneously, and meeting client deadlines.
• Key Stakeholder and Advocate for the Software Development and Quality Management, and Testing Groups for responding to client needs on all project deliverables and using open source tools to manage workflow, bug tracking, and mitigation of risk.
• A gatekeeper for overseeing the artifacts to glean/migrate information for clients from planning through execution/completion under the pressure of fast-paced, time-sensitive environments including resumes, past performance, and SMEs.
• SME for the management team on best case scenarios for communication, standards, and submittals for Statement of Work, Contracts, Maintenance and Support Agreements, MOUs, Teaming Agreements, and Terms and Conditions for new prospective clients, and outsourcing of resources.
• Respond to RFIs, RFQs, and marketing material requests using the full bid response lifecycle of kickoff, draft response, pink, blue, and red team reviews, and submitting the final solution to prospective clients. Win rate of 42

Project Manager, Boeing, Operations, Technology

Confidential

• Support two engineering groups of over 20 people all manufacturing and process design engineers performing statistical and variance analyses projects for the overall design of the 787 multi-million dollar international program. Currently managing and coordinating for over 20 ongoing projects and planning for additional ten with all varied requirements including executive reporting of progressive status to leadership and customer relationships CRM .
• Maintain and administer group permissions, migration of archived data, and setup of files architecture for all group and project data.
• Define, gain consensus regarding, and champion the short- and long-range mobile customer experience roadmap. Collaborate with cross-functional stakeholders to develop clear customer experience measurement objectives and key performance indicators KPI . Proactively identify customer experience opportunities and actionable recommendations to increase revenue, productivity, and customer satisfaction, while identifying clear business justification and benefits.
• Develop and maintain strong working relationships across process, product management, and technology to ensure a shared vision and strategy.

Confidential

Confidential as a Public Speaker in the Vancouver city public schools Confidential etc. to promote reading in the local community by sharing this story. Walking the path is a presentation written based on personal life experiences to portray a particular message to students that the fundamental skills of reading, math, and having a solid education while planning for their future are critical based on what these occurrences were. Mission is to help these students struggling achieve their goals and dreams that nothing should stand in their way of their dreams despite their obstacles they might encounter throughout their life.

Sr. Business Analyst

Confidential

• Project Goal was to develop and implement an automated product that enables Medicare/Medicaid patients to access their health records via Public Health Record System with customizable features for the state of Oregon.
• Performed the role of Deliverables Manager in the absence of this resource to promote and drove the completion of project deliverables, while supporting the project manager.
• Worked as key driver in reviewing the best strategies for realigning the project to meet the statement of work requirements and adhere to government standards gather information with information technology, CRM, product development, subject matter experts, and senior management.
• Created straw man documents for project charter, project control policies, project management, risk, change, requirements, configuration, and security management plans, problem and reporting plan utilizing risk based and PMI 4th Edition methodologies to promote a failure proof project. Developed a timeline to compress deliverables to meet the state's expectations and promote risk reduction.
• Collaborated with all stakeholders using MS Project and Excel to manage 114 deliverables within the master schedule in congruence with the project manager's timeline to ensure that what was required and collaborated on the project schedule by the Health Record Bank of Oregon and WebMD contractually would be delivered on time.
• Tracked deliverables throughout the project with both tools and disseminated the information to the project team members and appropriate stakeholders, and other content owners provided detailed guidance on what was required in each of the 114 deliverables and statement of work.
• Facilitated and coordinated bi-weekly meetings to walk through state government requirements, performed requirements gathering, and met with the state's QA reviewer to glean additional information for submitting project deliverables and determining additional risk.
• Designed content management methodology and maintained files architecture internally to promote communication and a seamless voice for implementation and delivery of product deliverables. Researched and strategized to create a mitigation strategy for the project based on existing risks and scope creep.

Project Manager

Confidential

• As a Technical Project Manager, on a contract managed a project for the Army Corps of Engineers headquarters contract refreshing 1200 users' computers across their network with 100 travel requirements. The CRM point person for managed project scheduled in MS Project and Excel. Daily visits to users to ensure quality of work for installation from the Dell technicians.
• Coordinated all project deliverables and actions between the Army Corps of Engineers senior leadership, client executives, designated department points of contact and the project team of 12 Dell technicians to ensure departments' schedules were on target and minimizing downtime of users.
• Tracked equipment inventory and placed orders to the warehouse monthly. Attended milestone meetings and reported project status to senior management daily.

Sr. Business Analyst/Sr. Business Consultant

Confidential

• IT Network Specialist who analyzed IT Network effectiveness and efficiency for best practices, development, and change management methods. Contributed on a time sensitive Tiger Team contract, assisted for the State Government Network SGN project as a Network Specialist, visited all WSDOT network site offices across Washington State total of 365 .
• Performed network inventory of the Washington State ferries system, documented equipment, photographed and verified network connections and configurations, notified the changes to the management group as required of any moves, adds, and/or changes to the network, and addressing any network equipment issues. Vendor equipment included Remedy, Cisco, and Enterasys environments.

Senior Business Consultant

Confidential

• Performed various roles within the Security and Professional Services Group working on and delivering products for various clients. Developed several business cases and justifications for implementing Information Assurance programs to assist and increase the level of security within the Navy's network environment. Actively involved in customer retention and generating revenues for existing and new clients based on business development background. Generated over 10 Million in revenue during tenure.
• The project work was for the Chief Information Office within the Information Resource Management department at Department of State and is ongoing. Performed on a Tiger Team assisting with certifying and accrediting C A classified and unclassified Department of State systems and applications under Federal Information System Management Act FISMA, Foreign Affairs Manual U.S. Department of State FAM, National Institute of Standard and Technology NIST, and National Information Assurance Certification and Accreditation Process NIACAP standards and guidance.
• Collaborated with senior officials to oversee that the management of project work was properly initiated for incoming, outgoing assigned by the CIO and closed out by the assigned date utilizing MS Project, and SharePoint as main tracking tools adjacent too Navy internal database tools. Served as the SharePoint administrator for the Information Assurance group and administered permissions, maintained the SharePoint portal including content migration, approval, updates, group calendar/events, and taskers.
• Supported Chief Naval Operations Office under N6112 by providing program management/information assurance IA and emergency preparedness initiatives, making recommendations, requesting and gathering data call information, writing and coordinating security policies, and serving as liaison between the lower echelon commands and the CIO of VADM Edwards. Worked collaboratively with the Navy to develop and implement a new C A methodology and an Information Assurance IA Program, designed to streamline how the Navy monitors Echelon 1-Pentagon-CIO Office and enforces information security. Tested and verified the applicability of the Navy's standards for quality assurance, regarding the seamless implementation on of the new Information Assurance IA processes and policies and program office.

IT Security IA Specialist

Confidential

• Developed and ensured compliance of the delivery of System Security Plans, Security Categorization, Writing Testing Plans, Privacy Impact Assessments, Risk Mitigation, Disaster Recovery Plans, and Contingency Plans, according to federal agency and industry standards.
• Worked with all internal groups in the USDA on the planning of pandemic/continuity of operations, interviewing stakeholders and gathering requirements for establishing an emergency preparedness plan for clients.
• IT Security Information Assurance Specialist worked with federal clients to begin phases of the C A review process and emergency preparedness planning according to USDA Directives, FISMA, and NIST / Risk Assessments Guide for Developing System Security Plans, Continuity of Operations, and FIPS 199/200 policy requirements for accrediting applications and systems for site specific locations for an Interim Approval To Operate IATO /Approval To Operate ATO . Experience with Incident Management Systems and familiar with Emergency Operations Center operations.

Short Term Assignments

Sr. Federal Proposal Manager

Confidential

Confidential client networks to obtain approval to connect to the DoD network under the assigned project team included over 16,000 users and PROJECT II-Department of Justice DOJ . IT Security Certification and Accreditation C A Consultant administered and oversaw the implementation of a newly created SharePoint portal for the Information Security group within Department Of Homeland Security DHS and Department of Justice DOJ including data migration, content management, updating and reporting, and permissions.

Volume Manager

Confidential

• Federal Volume Manager for Federal Government contracts for the Department of Defense and its divisions there under.
• Managing schedules, documentation, orals presentation, business development and e-commerce marketing materials, and working with Executives and Subject Matter Experts to gather information to respond to RFPs.

Project Documentation Lead

Confidential

• Project, Process and Documentation Specialist Consultant via AboutWeb Lead and coordinated the completion of responses to Federal Government task orders for the Dept. of Justice environment, delivering Information Technology Service Solutions such as help desk, network administration, and user training in response to task orders. Turnaround time was one to two weeks for all task orders.
• Key Implementation Lead with Execution/Transition Project Team Lead schedules, workflows and data gathering remained on schedule for submitting Standard Operating Procedures on time and were according to client specifications. Managed information from the project and engineering team to layout out the solution using various products with Cisco Routers, Avaya, Nortel, Cabling, Fiber Optics, and other Data services.

Full Time Employment

Senior Proposal Manager

Confidential

• Over the course of about four years was responsible to manage complex telecommunication and information technology/proposal projects in a variety of industries such as finance, state and local government, banking, education, commercial services ranging in value of 1- 250 Million. Performed as a Proposal Manager and Capture Manager certain cases using advanced project management, customer relationship management and marketing skills depending upon the solicitation for products and services of customers. Worked with the engineering team to layout out the solution using various products and services with Cisco Routers/Switches, Avaya, Nortel, Cabling, Fiber Optics, VoIP, Remedy and other Voice and Data options. Maintained a win rate of 42, completed over 18 bids per year, simultaneously managed up to four projects at a time using both internal and Shipley methodologies for driving successful strategic bid management.
• Held solution/story boarding meetings, identified and secured proposal support resources including legal counsel, sales engineers, technical writing, graphics, and production, which could include outsourcing to ensure quality standards are met. Developed wins themes and bid strategies with the Corporate Account Manager CAM and Capture Management. Created and distributed project schedules for bid responses and all team red, blue, and final reviews of proposal document throughout the developmental process. Created Work Breakdown Structures/compliance matrices to ensure all mandatory RFP, RFI, and RFQ requirements were addressed in the BA and Verizon proposals. Served as the Single Point of Contact for all functional aspects of bid development and response including solicitation assessment, solution development, proposal management, and resource allocation. Assessed the business, financial, and technology risks related to the bid response.
• Defined teaming, collaborating, and/or subcontractor relationships and appropriately escalated internal issues to upper management to ensure meeting customer deadlines. Evaluating broad scopes, planning and assessing projects along with overseeing the compiling, processing, assembling, and production of materials of the final package for customer delivery. Verified that all instructions were followed, document was bound and assembled in a professionally designed package according to company and required client standards.
• Assisted a e-Commerce/sales Website Development Team in designing, archiving, HTML coding of an internal website that automated three years worth of proposal responses, references, marketing materials, and additional product information using Adobe GoLive, Photoshop 6.0 and Illustrator 9.0 for the Enterprise Sales Organization to deliver standardized product and pricing offerings under short timelines.