IT Director Resume Profile

DIRECTOR INFORMATION SERVICES AMERICAS

Visionary, results-focused senior executive recognized for enterprise level technology utilization and exceptional strategy leadership. Resourceful big-picture thinker confidently champions business objectives through outstanding technical direction, business acumen, and cost-saving transformation initiatives. Extensive experience in information technology, business development, merger and acquisition integration, software solutions, project management, and compliance. Leverages experience in international settings to deliver best-in-class systems geared toward end user. Intuitive leader anticipates client needs and executes change accordingly.
Budgeting Cost / Benefit Analysis Expense Control Mergers Acquisitions Change Management
Consulting International Business Profit Loss Project Management Restructuring Strategic Planning
Team Leadership Policy Development Process Improvement Workforce Planning
Performance Management Employee Engagement IT Infrastructure / Design IT Strategy Presentations
Outsourcing Vendor Relations Cost Reduction Operations Management Strategic Sourcing
ITIL IT Service Management Business Process Management Lean Six Sigma IT

PROFESSIONAL EXPERIENCE

Confidential

IT Director and Process

Served as Regional CIO. Drove daily technical operations and strategic planning including developing and implementing Best Practices, establishing formalized policies and procedures, and creating Business Continuity Plans and DR data center. Executed proper resource allocation for 10M budget and oversaw Profit Loss, as well as, managing 6 direct and 50 indirect reports. Led procurement and installation of hardware and software and spearheaded regional SAP and Global IT Service Management ServiceNow implementations.

Accomplishments

Delivered 40 annual savings, reduced inventory 3M, and boosted service level 50 by leading 8M capital project including overseeing RFP, sourcing vendor, and implementation of Automated Storage Automated Retrieval AS/AR complete with 3M Warehouse Management System WMS .
Slashed annual costs 250K while enhancing service level to customer 40 through strategic management of logistics improvement initiative streamlining supply chain activities employing Lean Six Sigma and in-house resources.
Reduced energy costs 50K and averted 1.25M in capital investment through direction of virtualization and private cloud storage initiative avoiding infrastructure and hardware investments.
Provided dramatic decrease in processing time, from 120 hours to 40 hours per month, and realized 150K in annual savings by leading redesign of POS reporting system and managing relationship with Distribution partner enhancing data quality and on-time reporting.
Successfully converted newly acquired software development company technologies and processes within 120 days of acquisition by captaining due diligence of technology and development capabilities and leading integration project for business.
Brought-in organizational restructure project under budget and on-time while improving operational effectiveness 30 through strategic management of 1.5M project revamping all business processes, operational systems, and financial and management reporting.
Decreased backlog of support incidents 70 in 30 days, as well as, closing 60 of enhancement requests within 60 days, by driving improved support via direct communication with software vendor and moved mission critical support to the Amercias division.

Manager Information Systems

Established and grew US Information Technology Department including developing and mentoring top performing technical personnel. Created and implemented standardized procedures, policies, and service levels, as well as, spearheading enterprise wide projects. Allocated 2M IT service budget, executed business and system technology architecture, and handled analysis and update of technologies.

Achievements:

Delivered key contributions to business growth from 50M to 140M through close collaboration with senior executive team on IT strategy, process optimization and reengineering, and technology innovation.
Slashed regional IT costs 250K and enhanced service levels to all regional countries by architecting and leading project establishing Regional Data Center for NAFTA.
Led enterprise wide 2.5M ERP implementation, which reduced days to ship by 60 , improved inventory accuracy by 30 , and reduced days to close by 50 .
Led project and developed customer self-service portal resulting in 250K telecom and staff savings.
Enhanced system availability to 99.99 through management of high-profile SAN and PBX selection and implementation initiatives.
Facilitated 300 sales growth throughout tenure by leading selection and implementation of CRM systems garnering CRM Implementation of the Year award for 2003.

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