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Business Analyst Resume


  • Human Resources Management Systems professional with 18 + years of experience in systems testing, business analysis, quality assurance, project management and production support in the human resources and benefits administration industry.
  • I am seeking a position where I can utilize my years of technical, analytical, and customer service experience to improve quality, productivity and efficiency.
  • Highly motivated to deliver and execute high - quality and consistent HRMS processes and services
  • Ability to lead team members or work independently and multitask while paying attention to details to produce quality work
  • Demonstrated ability to be flexible and work in a fast-paced environment



Business Analyst


  • Consult with clients and consultants to identify technology business needs as they relate to new health and welfare administration outsourcing implementations as well as enhancements to current outsourcing services
  • Translating business needs into actionable programming and process steps for developers, practicing the fundamentals of system analysis, design and testing
  • Provide value added consulting to clients based on outsourcing implementation best practices
  • Analyze, define and document project requirements and business processes
  • Define and update system tables as needed
  • Develop comprehensive test plans
  • Troubleshoot technical issues and problems, partnering with developers
  • Ensure systems perform according to client approved specification
  • Partner and communicate effectively in a team environment with consultants, developers and other team members
  • Contribute to successful project management


HRIS Analyst


  • Time sensitive payroll production support - Add To Pay Loads (Earnings and Deductions loaded to mainframe via MS Access), General Deduction Loads, and Troubleshooting any payroll related issues
  • Peoplesoft Payroll Configuration - Earn Codes, Deduction Codes, GL Accounts, Adjustment Run Calendars, ADP W2 Company Data, Payroll Calendars, Tax Location Codes, and Tax Tables
  • Assisted in the design, development, testing, and implementation of Workday HRIS system and business processes.
  • ADP - Tax, Print and Garnishment Release Review, Test, Validation, Implementation in coordination with Payroll and Technology
  • Oracle Tax A - E Review, Test, Validate, Implement in coordination with Payroll Tax and Technology
  • Supported Payroll with Quarterly Adjustment Runs and Coordinate Calendar of Events with Technology
  • Facilitate Bi-Weekly HRIS/Payroll Meetings
  • Mainframe Day/Overnight Job Stream Monitoring - On Call
  • Year End: 401(K) Limits, Pension Indicators, Balances and United Way interface
  • Supported payroll running existing PS queries, as well as creating new queries from payroll, benefit and HCM tables

Confidential, Philadelphia, PA

Senior Business Analyst- HRIS


  • Provided production support to Human Resources Solutions Center by analyzing and troubleshooting problems in the PeopleSoft system (v 8.8 - 9.2). Also established processes and workflows to assist them with daily, weekly and monthly transactional data to ensure that vendor deliverables were always met on time
  • Maintained PeopleSoft (v 8.8 - 9.2), system parameters in Base Benefits (including customized HIPAA interface mapping), Benefits Administration and Human Resources
  • Subject Matter Expert with functional and technical aspects of vendor/carrier interfacing, transmissions, vendor audit reconciliation, as well as an interface conversion from a flat file to an EDI 5010 834 format
  • Served as liaison to the technical team, communicating company and vendor business needs and initiatives via business requirements and interface specifications. This also included collaborating with various vendor technical teams to establish, schedule and test automated file transmission methods. Coordinated test transmissions to ensure that production data was never impacted. Manual transmission processes were also established to prevent delays with deliverables in the event of automation failures
  • Created and maintained departmental Standard Operating Procedures for benefit plan configuration, vendor interface analysis and troubleshooting
  • Functional lead for Employee Self Service Open Enrollments. This included collaborating with in house and vendor technical teams as well Human Resources Solutions Center to ensure that enrollments for 2017 were delivered accurately and on time
  • Functional lead for implementations including PeopleSoft upgrade to version 9.2. This implementation also included updating the Benefit Administration system configuration to allow employees the ability to enter their own benefit and HR related transactions through Employee Self Service
  • Collaborated with other members of HR to create and implement a systematic way for various teams within HR to effectively communicate using SharePoint. This allowed for the assignment and tracking of tasks, as well as metrics for all teams included
  • Reporting including regulatory ACA reporting, data analytics reporting, and ad-hoc queries using PS Query and Crystal Reports
  • Created a job aid to assist with understanding benefits policies and their correlation to PeopleSoft Benefit Administration configuration

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