Agile Business Analyst Resume

SUMMARY

A business Analyst with excellent abilities in requirements elicitation and documentation.
Works with minimal supervision on both regular and ad hoc requests by management.
Strong ability to resolve analytical business problems and identify root causes of issues.
A self - starter with practical knowledge of the Software Development Lifecycle (SDLC), waterfall and Agile methodologies.
Strong organization and time-management skills to keep pace with energetic sales and cross-functional teams.

TECHNICAL SKILLS

Applications: Microsoft Word, Excel, Outlook, PowerPoint, Visio, Microsoft TFS, HP ALM, JIRA, SnagIt, SharePoint, Salesforce, and Microsoft Teams.

Diversity: Comfortable working with people in a professional setting. Able to provide a calming demeanor when frustrated with the customer to reach an effective solution

Business Analysis: Requirement elicitation, Business process design, Functional specification.

Client support: Requirement intake, requirements review, change management, User Acceptance testing and sign-off.

Excellent communication: Demonstrate outstanding understanding and communication when working with clients, customer satisfaction, Customer service.

PROFESSIONAL EXPERIENCE

Agile Business Analyst

Confidential

Responsibilities:

Worked with the business stakeholders to understand the energy transaction market and to elicit business requirements and rules.
Documented the "AS-IS" Business flow and the TO-BE process flows.
Conducted user story writing workshop with several business units to include Sales, Pricing, Operations, billing and Customer service with a well-groomed product backlog produced as the deliverable.
Conducted monthly business prioritization meetings with the stakeholders to identify features to be scheduled for the upcoming releases.
Was credited with the achievement of eliminating billing inaccuracies due to the line loss factor gap analysis.
Conducted weekly sprint planning meeting with the developers and quality assurance analysts to review user story, assign story points and assign cards to a respective sprint.
Documented meeting minutes from JAD sessions and obtained sign-offs from JAD participants.
Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, functional and non-functional requirements.
Designed User Interface-level wireframes detailing interaction models and user experience using Axure.
Was credited with the feat of reducing 2 FTE for the Customer service team through the successful deployment of the Salesforce CRM project

Senior Business Analyst

Confidential

Responsibilities:

Extensively utilized Agile/SCRUM Systems Development Life Cycle (SDLC) methodology.
Effective liaison between the various stakeholders, user groups, SMEs, and cross-functional teams
Planned and led joint application Design sessions for a project that captured real time operational information and 360degree view of a customer’s interaction with Confidential .
Extensively interacted with SMEs in requirements development activities and translated those requirements to the technical team.
Identified and classified critical information on core business processes, business rules, business entities and other information.
Determined the operational objectives by studying business functions; gathering information; evaluating output requirements and formats
Organized daily standups to communicate relevant information to all teams regarding the ongoing process or any other dependencies and discuss any issues involved throughout SDLC.
Worked closely with all the service delivery teams (Development, QA, Operations, and Performance) to smoothly walk through the whole release cycle from analysis to production

Business Systems Analyst

Confidential

Responsibilities:

Facilitated Joint Application Design (JAD) sessions with engineers, technical leads, software architects, and Subject Matter Experts (SME) to identify business rules and requirements and document them in a format that can be reviewed and understood by both business and technical people.
Was responsible for creating functional specs for various incident management systems and working with development team to ensure successful implementation.
Defined business reporting requirements including content, layout, and other characteristics.
Gathered requirements from Clients and reviewed with developers to ensure everyone on the same page.
Trained clients and created training materials that were easily adopted by several Clients.
Coordinated inter - business unit meetings to aid with the integration of new processes which were then implemented in other regions.
Created test cases using Quality center, performed system, integration, regression testing and coordinated User Acceptance Testing for all users.
Responsible for creating training documentation and running the training demo sessions for all parties

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