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Agile Business Analyst Resume

SUMMARY

  • A business Analyst with excellent abilities in requirements elicitation and documentation.
  • Works with minimal supervision on both regular and ad hoc requests by management.
  • Strong ability to resolve analytical business problems and identify root causes of issues.
  • A self - starter with practical knowledge of the Software Development Lifecycle (SDLC), waterfall and Agile methodologies.
  • Strong organization and time-management skills to keep pace with energetic sales and cross-functional teams.

TECHNICAL SKILLS

Applications: Microsoft Word, Excel, Outlook, PowerPoint, Visio, Microsoft TFS, HP ALM, JIRA, SnagIt, SharePoint, Salesforce, and Microsoft Teams.

Diversity: Comfortable working with people in a professional setting. Able to provide a calming demeanor when frustrated with the customer to reach an effective solution

Business Analysis: Requirement elicitation, Business process design, Functional specification.

Client support: Requirement intake, requirements review, change management, User Acceptance testing and sign-off.

Excellent communication: Demonstrate outstanding understanding and communication when working with clients, customer satisfaction, Customer service.

PROFESSIONAL EXPERIENCE

Agile Business Analyst

Confidential

Responsibilities:

  • Worked with the business stakeholders to understand the energy transaction market and to elicit business requirements and rules.
  • Documented the "AS-IS" Business flow and the TO-BE process flows.
  • Conducted user story writing workshop with several business units to include Sales, Pricing, Operations, billing and Customer service with a well-groomed product backlog produced as the deliverable.
  • Conducted monthly business prioritization meetings with the stakeholders to identify features to be scheduled for the upcoming releases.
  • Was credited with the achievement of eliminating billing inaccuracies due to the line loss factor gap analysis.
  • Conducted weekly sprint planning meeting with the developers and quality assurance analysts to review user story, assign story points and assign cards to a respective sprint.
  • Documented meeting minutes from JAD sessions and obtained sign-offs from JAD participants.
  • Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, functional and non-functional requirements.
  • Designed User Interface-level wireframes detailing interaction models and user experience using Axure.
  • Was credited with the feat of reducing 2 FTE for the Customer service team through the successful deployment of the Salesforce CRM project

Senior Business Analyst

Confidential

Responsibilities:

  • Extensively utilized Agile/SCRUM Systems Development Life Cycle (SDLC) methodology.
  • Effective liaison between the various stakeholders, user groups, SMEs, and cross-functional teams
  • Planned and led joint application Design sessions for a project that captured real time operational information and 360degree view of a customer’s interaction with Confidential .
  • Extensively interacted with SMEs in requirements development activities and translated those requirements to the technical team.
  • Identified and classified critical information on core business processes, business rules, business entities and other information.
  • Determined the operational objectives by studying business functions; gathering information; evaluating output requirements and formats
  • Organized daily standups to communicate relevant information to all teams regarding the ongoing process or any other dependencies and discuss any issues involved throughout SDLC.
  • Worked closely with all the service delivery teams (Development, QA, Operations, and Performance) to smoothly walk through the whole release cycle from analysis to production

Business Systems Analyst

Confidential

Responsibilities:

  • Facilitated Joint Application Design (JAD) sessions with engineers, technical leads, software architects, and Subject Matter Experts (SME) to identify business rules and requirements and document them in a format that can be reviewed and understood by both business and technical people.
  • Was responsible for creating functional specs for various incident management systems and working with development team to ensure successful implementation.
  • Defined business reporting requirements including content, layout, and other characteristics.
  • Gathered requirements from Clients and reviewed with developers to ensure everyone on the same page.
  • Trained clients and created training materials that were easily adopted by several Clients.
  • Coordinated inter - business unit meetings to aid with the integration of new processes which were then implemented in other regions.
  • Created test cases using Quality center, performed system, integration, regression testing and coordinated User Acceptance Testing for all users.
  • Responsible for creating training documentation and running the training demo sessions for all parties

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