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Business System Analyst Resume

Chicago, IL


  • 6+ years of experience in the field of information systems as Business Analyst/System Analyst and worked extensively on TELECOM domain, Mobile Apps in diverse business and technical environments
  • Software Development Life Cycle (SDLC) experience including Requirements Analysis, Design and Development as per the Rational Unified Process (RUP) and Agile Methodologies.
  • Efficient in Gathering, Documenting and validating the requirements in a format that is useful to the business area experts and the technical team.
  • In depth knowledge of UML in visualizing and documenting the artifacts using Use Case diagrams, Class diagrams, Sequence diagrams.
  • Strong customer focus with emphasis on delivering quality solutions. Successfully able to address team issues and implement resolutions as needed.
  • Strong Management skills, demonstrated proficiency in leading and mentoring individuals to maximize levels of productivity, while forming cohesive team environments.
  • Organized and participated in JAD (Joint Application Development) sessions.
  • Define Business Process; identify the risk, methods, baseline acceptance criteria, and deliverables.
  • Strong Experience of elicitation techniques like interviewing, questionnaires, brainstorming and focus groups.
  • Collected Test metrics on regular basis and working on gathering Test input data
  • Performed various types of testing like system testing, acceptance testing, regression testing, functional testing and performance testing
  • Experience working with HP ALM/ Quality Center, recognized the priority and severity of bugs with in depth knowledge of the Bugs life cycle.
  • Expertise in OS/Browser Compatibility testing and localization testing.
  • Expertise in Design, test, debug, verify, and integrate mobile software components into best - of-breed mobile solutions that improve client business outcomes in the global marketplace.
  • Very good exposure of testing applications on wide range of Mobile handset of different vendors which includes iphone, Samsung, Nokia, Windows etc.
  • Working on mobile app testing for applications on both IOS and Android.
  • Involved in researching, identifying, reproducing, isolating and reporting defects in mobile apps in different OS versions.
  • Experience with Web and IVR (Interactive Voice Response) applications and have good knowledge of the XML and Voice XML.
  • Research, analyze and identify sources and trends of technical and business problems to prevent future occurrences and communicate issues to management.
  • Working collaboratively with top management and senior team members to discuss project strategies and deliverables.
  • Strong Management skills, demonstrated proficiency in leading and mentoring individuals to maximize levels of productivity, while forming cohesive team environments.
  • Knowledge in Web Designing, Graphic Designing, User Interface Developing, Image/Brand Development.
  • Well experienced in working on MS Word, MS PowerPoint, MS Excel, MS Access, MS Visio and MS Project.
  • Strong project management skills, ability to capture and manage action items, excellent time management skills, ability to manage multiple details and deadlines in a multi-tasked environment, good oral and written presentation skills.
  • Experience in negotiating, project implementation and time management with ability to prioritize and handle multiple projects on a day-to-day basis.
  • Excellent verbal, written, interpersonal and communication skills with strong analytical abilities to perform well both independently and as a team player.


Operating Systems: Mac OS, Linux, Windows 95/98/NT/XP/Vista and Windows 7,8, 8.1, 10

Application Software: MS Office suite, Rational Suite, MS Project.

Databases: Oracle 10g, MS Access, SQL Server, MySQL, DB2

Web Technologies: HTML, XML, XSLT, web services, SOAP, SOA, HTML, .NET

Methodologies: RUP, OOAD, UML & Business/Data Modeling, ER modeling

Requirements Management Tools: Requisite Pro, MS Visio

Testing Tools: HP ALM/ Quality Center, HP UFT/ Quick Test Pro

Process Modeling: MS Visio, Rational Rose

Documents & Processes: SRS, Use Cases, UML diagrams, FRS, UAT, Test plans & cases, Business Process Modeling, Project Planning & tracking


Confidential, Chicago, IL

Business System Analyst


  • Interact with business representatives to gather requirements, prioritize work, develop enhancements to the existing system, coordinate testing, and perform change management/training for BI Reporting and applications.
  • Accomplished and results-oriented professional with proven success in telecommunications, project management, and telecom billing analysis.
  • Supported project leadership in the technical role managing TA contracts and programmatic budgets.
  • Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements.
  • Used MS Visio for Process modeling, Process mapping and Business Process flow diagrams.
  • Monitored and tracked project budgets to maintain a current account of dollars spent and dollars allocated.
  • Study of multiple telecom operators for valuable suggestions for various customer care systems.
  • Collaborated with wealth managers and research team for preparing FRD and BRD documents.
  • Designed Use cases and Activity diagrams using Microsoft Visio.
  • Involved in designing the database schema.
  • Actively used SQL to query the database to verify the values displayed on the GUI.
  • Set up formal user group sessions with the corporate sponsor of the project to regularly apprise them of the development effort and success against timelines.
  • Performed system analysis of mobile web, Android and iOS applications
  • Worked with Amdocs to do billing for the customers.
  • Setups and deploys models/solutions in a live/production environment.
  • Audited and tracked telecom billing errors and handled disputes.
  • Provide consultation and support in migration from legacy billing system to new Amdocs Billing platform and Clarify CRM solution
  • Analysis of rating and billing charges and business objects between Billing systems to ensure business continuity.
  • Developed and maintained tracking systems which included timelines and expenditures.
  • Developed, monitored, updated and adjusted budgets to account for assignment specific scopes of work, levels of effort, allowable costs, timetables, and deliverables.
  • Worked on product backlog tracking tool JIRA and Rally. Agile scrum experience with sprint planning, retrospective, road map planning and user story driven.
  • Gathered all the information regarding the modeling part especially in the sales part.
  • Created all the use case diagrams to developers to make sure the implementation is well understood.
  • Take part in the information gathering in all aspects of the broadband related issues and details.
  • Conducted interviews and meetings with the clients for the clarification and enhancement of the project, discuss with the customers about the limitation of the project.
  • Conduct daily scrum calls and with the team and discuss the past, present and future work related to the project.
  • Provided daily, weekly, monthly, and annual reports, making future telecom purchase easier.
  • Make sure facilitate the meeting with the customer at least a week.
  • Create whole use case diagram for the developers for better understanding.
  • Reviewed telecom spend with customers; identified potential savings opportunities, and completed savings analysis.
  • Conducted monthly application review meetings with the operations groups to understand better the impact.
  • Requirement gathering, Business Process flow development, and Business Analysis.
  • Created Effective Use cases and Integrated High level Use case Scenarios in the Project and identification of Basic/Alternative flows.
  • Involved in the UAT for the application process.
  • Assisted in development of Test Plans and assisted QA team in System testing to ensure the new system satisfy all User requirements.
  • Collaborated with project manager in tracking and managing project development process following SDLC methodology.
  • Bridging the gap in domain understanding between the client and technical team.
  • Coordinating with the stake holders to translate the business requirements into actual project plan.
  • Audited and tracked telecom billing errors and handled disputes.
  • Strong understanding of Telecom invoices, contracts, tariffs/ services and identifying areas of concern.

Confidential, San Jose, CA

Business System Analyst


  • Conducting requirement gathering, system analysis and requirement walkthrough with development, business and QA teams.
  • Participating in solution discussion sessions and providing inputs to Architect to create an efficient solution, creation of Data Models, update of Software Architecture Document, etc.
  • Developed Document of Understating and Business Requirement documents with the scope, functionality, requirements, deployment and back out plans.
  • Stood current with new telecom developments and competitive service offerings.
  • Conducting Work Product Review over the requirement and estimation documents.
  • Facilitating Daily scrum meetings, spring planning, spring review, and spring retrospective.
  • Excellent communication skills, experience creating strong working relationships with co-workers and project team in business units, technology teams and across all levels of the organization.
  • Worked closely with Business, Project management teams and Telecom/ IT teams to understand the business logic & routing strategies in order to define the segmentation rules.
  • Worked towards understanding the business rules involved in segmentation, and documented the data mapping for the segmentation database.
  • Tested mobile applications on iOS, Android and Web, and interaction between them.
  • Develop deliverables with high quality and high degree of flexibility with strong attention to the details.
  • Ability to handle multiple tasks and deadlines, be innovative, resourceful, reliable, and work within a team.
  • Work directly with IT development team to improve current business process.
  • Create and update Work Flow Diagrams for new and current process for online process.
  • Provides supports to supervisors by documenting organizational structures, internal processes and clients' business requirements.
  • Engaged in analyzing requirements, identifying various individual logical components, and expressing the system design through UML diagrams.
  • Working with Voice and Data analysts where applicable to review telecom solutions and make recommendations to optimize services.
  • Developed Test Strategy, Test Scenarios, Test Cases for SIT and UAT Testing.
  • Participated in Joint Application Development (JAD) sessions to identify business rules and requirements and then documented them in a format that can be reviewed and understood by both business and technical teams.
  • Analyzed requirements and created BRD, Use case, Process flows, Use case diagrams using MS Visio.
  • Ensured requirements were properly implemented at testing.
  • Performed all aspect of verification including feature testing, functional testing, unit testing, regression, load and performance testing.
  • Used MS Access Macro to automate task in a table by adding functionalities to the form and report in a table.
  • Provided Knowledge Transfer to the end users and created extensive documentation on the design, development, implementation, daily loads and process flow of the mappings.
  • Assisted tech leads in Analysis & Design of architecture using UML & Rational Unified Process, Use Case diagrams, Sequence diagrams and Activity diagrams to capture process flows.
  • Developed timelines for project delivery and strategies for effective project management, bug and defect tracking and rectification efforts.
  • Involved in developing the test strategy and assisted in developing test plans, test case objectives and test cases for Functional, Integration and System Testing. Performed GUI testing and user acceptance testing (UAT).
  • Collaborate and Communicate with Project Owners, Business, Telecom/Vendor & IT teams through design, development, QA and UAT testing phases.


System Analyst


  • Performed Gap Analysis to check the compatibility of the existing system with the new business requirements and translating user requirement into functional usable specs.
  • Conducted JAD sessions and one to one SME sessions to gather functional understandings of the business requirements in process of creating Functional requirement document FRD.
  • Created process flows and use case document to provide a detailed flow of Reporting Requirement RRQ.
  • Performed in-depth analysis of the existing systems and data sources by using DWH ETL tools like - Oracle SQL, HUE and Teradata.
  • Conducted Data Profiling and Initial Data Validation of the source systems to analyze the quality of the data as per the business requirements.
  • Created and maintained ownership of the Source System Analysis SSA document throughout the sprint as it considered as the baseline document for the project.
  • Involved with data architect team to analyze the integrated Conceptual Data Model (CDM) provided by the Solution Architects for all major subject areas.
  • Hands on experience in creating the Logical Data Model (LDM) of the Database and convert into Physical Data Model (PDM) of the target database by using designing tool like- Power Designer.
  • Conducted model review meeting with senior data architects and Solution owners to get the approval of the model’s and worked with them to merge our Model with the Integrated Confidential Data model.
  • Experience in distributed computing and Big data Technologies like Hadoop, Map Reduce, H Base, Hive, Pig, Sqoop.
  • Integration with different data sources containing structured, semi-structured and unstructured data for loading into Hadoop. Hands-on exploration of data, dashboards, statistical analysis and predictive modeling.
  • Created and maintained the ownership of the Data Dictionary for the specific subject area that I was working on and merge that with the integrated Confidential Data Dictionary.
  • Worked in Time boxed waterfall environment 12 weeks sprint and also worked in two weeks agile sprint later when they changed Confidential SDLC process. Attended workshop for agile tool Rally.
  • Excellent knowledge of User acceptance testing (UAT), Smoke testing, Regression testing Performance testing and Functional testing.
  • Experience with various database and ETL technologies and approaches relating to data warehousing and business intelligence.


Business Analyst


  • Developed an understanding of the call types, contact center goals, agent types & expectations, and call center reporting needs.
  • Involved from Concept Commit through Execute Commit, Normalization and Learning’s.
  • Wrote BRD and TRD, involved in Global Design Reviews, Solution Design Walk-through’s, Readiness Reviews, Change Management, External Partner Engagement.
  • The SDLC Methodology used was Agile or Scrub.
  • Provide consultation and support in migration from legacy Jupiter billing system to new Amdocs Billing platform and Clarify CRM solution.
  • Involved in testing WebServices using testing standards like validating XML, WSDL and SoapUI.
  • Worked extensively on Business Requirements, Functional Specification, Data-Integration, Data Mapping, and Data Warehouse access using SQL and Crystal Reports, ETL process, use cases modeling (UML) using MS Office (Word, Excel, Access, Visio) and dashboards
  • Analysis of rating and billing charges and business objects between Jupiter and Amdocs Billing systems to ensure business continuity and to minimize any increased call center contact.
  • Performed Back End Testing manually using complex SQL Queries.
  • Worked on Service Oriented Architecture (SOA) to perform and reviewed hourly and daily traffic report for IVR functionality.
  • Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
  • Made extensive use of MS SQL to retrieve queries from the database.
  • Conducted a GAP analysis during requirement analysis.
  • Troubleshot telecommunications issues that impact the call center.
  • Served as the primary point of contact with vendor partners and call center leadership during outages.
  • Coordinated and prepared documentation and training for end users.
  • Prepared the Program Specifications Documentation. Partnered with user groups and business users.
  • Responsible for analyzing system requirements, preparing specifications, functioned as a lead business analyst and participated in setting up guidelines in software part in all the stages of my module in the project.
  • Analyzed and Documented Business Requirement Document (BRD), Functional Specification Documentation, and System Requirement Documentation, using UML methodologies
  • Extensive use of Excel workbook to analyze case with given scenarios
  • Worked with business users and user group managers to define requirements & document existing and new business work flow & business processes to create BRD.

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