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Product Owner/analyst Resume


  • Over 20 years of experience collaboratively working in all phases of the systems development and project management lifecycle
  • Proficient in applying iterative Agile practices, Scrum framework, Kanban, and other variations of Agile and waterfall development methodologies, tools and techniques
  • Experienced in leading new product development, commercial off - the-shelf (COTS) development, system integration, and delivering cloud solutions
  • Comprehend business strategy, goals and system vision to support executive management in planning minimal viable product, lead efforts to define product backlogs, and communicate project progress (earned value)
  • Liaison between the business and software development team to identify and mitigate business operational risks, manage system requirements and orchestrate development activities throughout the duration of a project
  • Hands on experience engaging business subject matter experts and closely working with business analysts using appropriate analysis principles, techniques, and workflows
  • Experienced in developing and managing business requirements activities for use cases, functional/non-functional specifications, and technical requirements for systems development
  • Experienced in business process modeling, sequence flow diagramming, performing integration and validation (user acceptance) testing
  • Authored installation, admin guides for end users; API usage/syntax guides, XML DTD, and database reference guides for software developers’ kit (technical audience); standard operating procedures (SOP) and process guidelines for compliance purposes
  • Negotiated resources, deliverables, and deadlines with effective verbal, written, and presentation skills, and experience working with offshore teams
  • Release management: demo system changes to stakeholders to ensure all relevant business needs are met, develop release notes, and conduct end user training


Project Management Tools: JIRA, Confluence, SharePoint, Siemens-HP ALM, and Bugzilla

Applications: MS Office (including MS Project, MS Access, MS Visio), Adobe Acrobat & RoboHelp

Familiarity with Programming Languages: C++, VisualBasic, Perl, JavaScript, .NET, and PL/SQL

Code Repositories: SVN Subversion, BIT Bucket, GITHub, Microsoft TFS, and PVCS

Compliance: ISO, CMMI, FDA 21 CFR Part 11 compliance, and FDA Software Validation


Product Owner/Analyst



  • Collaborate with subject matter experts to define the Minimal Viable Product (MVP)
  • Engage customer stakeholder and lead design/development discussions with developers, subject matter experts, and end users
  • Proactively identify and communicate resource, feasibility, and technical barriers that can impede progress
  • Liaison between business and development team to communicate requirements, conduct refinement sessions, and define definition of done and acceptance criteria of user stories
  • Take ownership of the product backlog, prioritize backlog items, conduct refinement sessions, and contribute to the definition of done and acceptance criteria of user stories
  • Collaborate with Scrum Master to run the scrum team and requirement refinement sessions
  • Be the go-to person for development team and testers to ensure functionality rationale is understood
  • Review system design, wireframes, and test cases and ensure product development progresses seamlessly sprint after sprint with the right size of release increments
  • Take proactive steps to generate system deliverable ahead of the production rollout, and get reviewed by end users so that inadequate design considerations are caught before they turn into production defects
  • Drive integration efforts with ServiceNow platform. Involved in facilitating requirements between development team and vendor
  • Negotiate allocation of development resources to adequately fulfill development needs
  • Plan and prioritize product releases in accordance with customer requests and the product roadmap
  • Escalate issues timely to executive team, develop and recommend solutions such that quality of the deliverables is not compromised for meeting a time deadline
  • Block and tackle external factors not related to the project that demand time off track development resources
  • Improve and implement knowledge transfer processes such as cross training and shadowing so that the team fills skill/knowledge-gaps caused by unforeseen employee exits
  • Build team morale and help the team stay focused on the project goals when project objectives face emergency situations with respect to funding, timing, or resources

Business Systems Analyst



  • Analyzed the business flow of the shipping team that managed the inventory of devices and twice as many consumables, such has flash cards, ECG leads, etc.
  • Interacted with shipping companies (FedEx and USPS), analyzed and integrated with their web services for billing and label generation
  • Performed integration testing for functional and data-flow verification throughout the development cycle
  • Authored compliance documentation including, validation plan, user requirements, functional specifications, system hazard analysis, user testing procedure, and requirement trace matrix
  • Orchestrated user acceptance testing by authoring over 170 test cases for end users to follow for system validation
  • Conducted end user training by preparing workflows and hands-on training sessions in a ‘watch-try-do’ setup.
  • Managed change controls of the product by planning enhancements as well as bug fixes

Business Analyst and Release Coordinator



  • Conferred with implementation and services team and regulatory personnel to perform feasibility analysis of functional requirements
  • Analyzed system components and mapped them to business processes
  • Articulated business processes to elicit user stories and flow charts describing logical operational steps
  • Consulted with federal agencies to ensure that proposed solutions fulfill trade compliance requirements
  • Created logical system messages and user alerts for comprehensive user experience
  • Analyzed information flow and developed mapping documents for various FTZ electronic filing with U.S. Customs for compliance purposes
  • Developed functional test scenarios and executed acceptance testing to acquire eFiling certification from U.S. Customs
  • Explained business processes as they relate to end users to programmers and testers during the course of application development
  • Logged and tracked defects found during acceptance testing in defect management tool
  • Demonstrated functionality to sales or pre-sales personnel and conducted user training
  • Authored release notes for major, minor, and patch releases of the application
  • Provided inputs to technical writers, reviewed articles and oversaw end-user documentation deliverables

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