PROFESSIONAL SUMMARY:

• Confidential is an IT System Administrator who offers ~10 years of experience supporting systems and networks, up to tier 3.
• He has performed Administration of Windows Server 2003 through 2012 r2 and 2016 to include: Active Directory, NTFS permissions, WSUS and Group Policy. He’s also worked with ServiceNow.
• Confidential has experience performing installations, configurations, migrations, upgrading and maintenance of desktop PC/Server, software and related peripherals. Confidential has integrated Windows, Linux, VMware and Apple Software Configurations, while also administering of virtualization solutions: VMware, Hyper - V and Citrix.
• He currently is a Windows Administrator Confidential, and can bring this healthcare experience to the right organization.
• Confidential has a great personality, with whom his teammates get along well, and is available for interview and hire with the right organization.
• Experienced shell scripting administrator on VMware, Linux, and automating multiple processes using Bash, PowerShell, PowerCLI, Unix shell, WSH, and VBScript (Exchange/ActiveSync mailboxes, Active Directory, SQL clustering, and various custom scripted tools)
• Software asset management, patch management and application packaging and deployment utilizing Microsoft System Center configuration manager (SCCM) and third-party tools such as: Solarwinds patch manager, BMC Remedy, Flexera, ServiceNow, LanDesk and CA Technologies UIM.
• Utilize Windows Sysinternals tools to optimize, diagnose, troubleshoot & understand the windows platform and the systems there in.

AREAS OF EXPERTISE:

IT Infrastructure Administration - Efficient in Organization & Multitasking Communication & Interpersonal Relations - Task & Detail-Oriented Team Builder Troubleshooting with Sysinternals - Resourceful & Creative Problem Solver Active Directory migration specialist - Exposure to most hardware/software systems

TECHNICAL SKILLS:

Active Professional s and Licenses: Microsoft MCSA Windows 10 | Microsoft MCSA Azure on Linux | CompTIA A+, Network+ & Security+ Certified | Fiber Optics Association C.F.O. Confidential . Certified | TestOut Server, Network, Security, Linux & PC

PROFESSIONAL EXPERIENCE:

Confidential

Cyber Security Analyst

Responsibilities:

• Manage client relationship including negotiating the SOW and scope of work and scheduling, weekly updates and complete vulnerability assessment reports for all assigned schools.
• M onitored a worldwide network for cyber security events and anomalies using a variety of tools such as Site Protector, Net Witness, and Splunk.
• Conduct recon on targets using tools such as Nmap, Nessus, Maltego
• Understand the full vulnerability assessment life cycle
• Demonstrated technical proficiency in conducting professional vulnerability assessments
• Produce high-quality, actionable reports for clients and deliver results to stakeholders
• Demonstrated the ability to seek out, understand, and analyze new vulnerability and threat reports from open sources
• Continuously monitored, analyzed and identified security alerts information from all approved security devices, collection techniques and designated system logs.
• Utilized Security Information and Event Management (SIEM), Intrusion Detection & Prevention (IDS / IPS), Data Leakage Prevention (DLP).
• Performed analysis on security incidence that is required to learn valuable lesson about attack and implement changes proactively based on knowledge learned.

Confidential, St. Louis, MO

Open Source Intelligence Analyst

Responsibilities:

• Manage the systematic collection of publicly available information in a given region or a subject area to meet customer needs. The information is known as Open Source Intelligence (OSINT) and includes traditional mass media, the internet, specialized journals, studies, conference proceedings, geospatial information, and more. In some cases, OSIAs act as collectors themselves. Some OSIAs work in traditional library environments, gathering information on candidates among other things.
• Open Source Collection Officers develop strategies and plans for the collection of OSINT, including the tools and methodologies needed to accomplish the task.
• Drive integrated information gathering on a strategic topic, regional, or cross-regional need
• Research and acquire publicly available information in response to intelligence gaps
• Identify relevant sources for data collection
• Manage financial or personnel resources associated with collection, including contracts
• Help develop, acquire, evaluate and/or implement collection tools and methodologies
• Help develop metadata schema or other information discoverability processes

Confidential, St. Louis, MO

Windows Administrator

Responsibilities:

• Installation, configuration, and deployment of LanDesk and SCCM 2012 for imaging and deployment of applications and Operating Systems across enterprise environments. Complete installation of SCCM from start to finish for several large clients. Deployment of SCCM client via "Client Push" mechanism. Setup and synchronization of WSUS with SCCM for patching maintenance. OSD via "Zero Touch" or "Lite Touch" delivery.
• Responsible for providing support 3rd level to vendor escalation to end-users in troubleshooting and resolving PC/Server problems.
• Identity and Access Management solutions: Imprivata OneSign RSO/SSO, PingID, RSA secure token, DUO, along with ADFS integration for identity, sign-on, authentication and connectivity options.
• Creating, documenting, publishing, and communicating policies and processes that impact the life cycle of the PC.
• Perform installation, configuration, migration, upgrading and maintenance of desktop PC/Server, software and related peripherals.
• Develop as well as implement application test plans, including both integration and full system test plan.
• Review and provide input to team members and managers on issues related to patching, integration, application delivery, and on-line documentation.
• Create build specifications to ensure proper direction during testing, and implementation of the life-cycle of PC.
• Active Directory SCCM & LanDesk migration from Windows 7 Domain to Windows 10 Domain.
• Provide Level 2 support for Endpoint Issues, mainly from the TCX locations.
• Provide technical leadership to the Managed Service Provider peers. Provide direct feedback to the DSS Leadership Team on Customer experience and technical concerns and needs for escalation in preparation for future service changes.
• Work with teams to maintain Level 2 support documentation for technical processes, including validating and testing.
• Ensure Customer resolution and high satisfaction level. Provide some level of just-in-time to a client via phone as requested. Monitor and updated Help Desk incident and work order tickets in Remedy within Service Level Agreements.
• Provide PC services including imaging, re-core, deployment, repair, upgrade and asset management.
• Provide end user software for Windows, iOS, Mac and Android.
• Provide onsite and, possibly, dispatch service to remote users of all staff levels, including Senior Leadership.
• Manage and report on hardware inventory levels Confidential the site.
• Ticket system configuration and management with ServiceNow CMDB.
• Support Operations of Citrix Environment supporting 1000 thin client users
• Design, test, and deploy systems in XenApp 6.5 and 7.15 environment
• Performs systems administrative and operational duties on computer systems
• Creation of utilization reports that identify Citrix-related issues, and recommending solutions
• Performance of systems maintenance in accordance with Microsoft and Citrix best practices
• Maintain files as required by the vendor of custom design application
• Perform installation, planning and security of computer facilities
• Responsible for developing and maintaining systems configuration
• Respond, investigate, and correct problems
• Acts as a technical resource for all users
• Contribute to finding improvements in the hardware, software or infrastructure related services

Confidential, St. Louis, MO

Systems Administrator

Responsibilities:

• Provide tier 1, 2 & 3 support to Confidential clients and internal Confidential staff; assist other teams with developing, installing, configuring & supporting client server environments.
• Administration of Windows Server 2003 through 2012 r2 and 2016 to include: Active Directory, NTFS permissions, WSUS and Group Policy.
• Administration of Windows XP through Windows 10, Apple Mac OSX and IOS, multiple Linux OS server and workstation distro’s, Microsoft Exchange Server (2010, Office 365) & Google Apps Corporate.
• Onsite and remote customer service using: SolarWinds N-Central & MSP anywhere, LogMeIn Central & Rescue.
• IAM solutions: Imprivata OneSign RSO/SSO, PingID, RSA secure token, DUO, along with ADFS integration for identity, sign-on, authentication and connectivity options.
• Network Operations Center monitoring with CA’s Unified Infrastructure Management software.
• Support & Troubleshoot networking equipment to include: Cisco ISR Routers, Catalyst switches & Advanced Security Appliances.
• Configure, Troubleshoot and Support of Engineering Software tools including Autodesk, Revit & AutoCAD.
• Administration of Autotask Professional Services Automation task and time keeping software.
• Evaluated, installed and configured numerous new applications into the existing far.
• Administration of virtualization solutions: VMware, Hyper-V and Citrix.
• Created application installation packages, leveraging MSI technologies, and created extensive application installation documentations.
• Integrated servers related AD Group Policies to streamline users and servers’ management.
• Designed and implemented servers monitoring solution leveraging Resource Manager.
• Responsible for the security patching of the servers’ farm with SCCM and Solarwinds patch manager. Developed and implemented servers patching strategy.
• Developed strong working relationship with representatives of the users' community, help desk, and the various application development groups.
• Troubleshoot and administer daily AD users and group tasks, i.e. resetting user Citrix receiver sessions.

Confidential, Hillsboro, MO

Service Desk Engineer / President

Responsibilities:

• Conducted club relations with other organizations on- and off-campus; established a student help desk offering free computer upgrades, maintenance, etc.
• Selected as Team Lead to head program capstone project; coordinated and supervised work and volunteering activities of club officers and general members.
• Developed IT support program in conjunction with the business management department, offering students and faculty free IT support: repairs, maintenance, upgrades, security, network design/setup, custom builds, and cybersecurity awareness. Since program deployment, hundreds of tickets resolved and closed.
• Assumed responsibility for appointing and delegating tasks to club members, as well as ensuring that each task was done timely, correctly, and completely.
• Monitored and managed the club’s progress toward goal ; directed and supervised the activities/responsibilities of officers and appointees.
• Evaluated operation leads and received feedback from members and committees to develop ways to improve club meetings, projects, and attendance.

Confidential, St. Louis, MO

Systems Administrator / Appraiser

Responsibilities:

• Administration of Windows Server 2003 & 2012 r2, managed WSUS, Group Policy, Hyper-V Backup and maintenance.
• Application packaging & patch management through Microsoft SCCM & third party tools.
• Designed, installed, configured and administered IT network consisting of Cisco small business ISR routers, catalyst switches & advanced security appliances.
• Built professional server and workstation customizations including Apple OSX and IOS devices.
• Integrated Windows, Linux, VMware and Apple Software Configurations.
• Installed voice and data lines, jacks, VOIP, digital cable, HD boxes, and internet; climbed poles and ladders, and maintained inventory of supplies and vehicles.
• Reviewed work orders, building permits, manufacturer’s instructions, and ordinances to move, change, install, repair, and remove communication equipment.
• Inspected electrical systems, equipment, and components to identify hazards, defects, and the need for adjustment or repair, and ensure compliance with codes.
• Tested electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures, using devices such as ohmmeters, voltmeters, or oscilloscopes.
• Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

Confidential, St. Louis, MO

Network Technician / Help Desk

Responsibilities:

• Partnered with help desk peers to resolve complex problems that required escalation. Provided detailed descriptions of issues in trouble ticket system and followed up diligently to ensure swift resolutions.
• Installed and maintained home computer systems network, integrated U-verse high speed internet, voice services, digital televisions, and all component devices.
• Provided troubleshooting support by phone or on premise of customer PC's and network devices as well as educating customers on service features and functionality, and verified that all services were working correctly
• Installation of internal & external wiring. Established relationships with new and existing customers.
• Utilized appropriate safety equipment and followed established safety practices and procedures; established relationships with new and existing customers.
• Performed work in buildings, attics, basements, and crawl spaces involving kneeling, stooping, bending, crouching, crawling, and other difficult positions.
• Established service by studying system requirements, ordering and gathering components and parts, completing installation, and performing acceptance tests.
• Maintained personal equipment operating by following operating instructions, troubleshooting breakdowns, or performing preventive maintenance.