SUMMARY

• An experienced, analytical, detail oriented and forward - thinking Business Analyst with 10+ years in developing and implementing innovative business processes and system solutions.
• Worked in the Retail, Service, Insurance, Manufacturing and Banking industries. In depth knowledge of business analysis, business development, software design, process flow design, requirements elicitation, requirements definition and technical definition.
• Good understanding of gap analysis, change management, variance analysis and user acceptance testing.
• Proven ability for implementation of creative and innovative solutions to improve efficiency, ensure accuracy of requirements, reduce expenses, and effectively manage project time, in a view to achieving key company objectives.
• In-depth understanding of Business Analysis; business requirement elicitation and analysis, business requirement documentation, business process modelling, gap analysis, risk analysis, business and process flow diagrams, change request management.
• Good understanding of Project Management practices and principles; time management, budget management, resource management, risk management and change management.
• Excellent elicitation techniques like interviewing, questionnaires/surveys, document analysis, brainstorming, focus groups, requirement workshops and prototyping.
• Experienced in all phases of Software Development Life Cycle (SDLC) which includes analysis, design, programming, testing and implementation with excellent knowledge of software engineering methodologies such as Waterfall, Agile (Scrum) and Prototyping.
• Excellent knowledge of Business Process Modelling and Process Re-engineering.
• Excellent facilitation skills and adept at managing the interaction between stakeholders, management, Subject Matter Experts (SME), end users, developers and testers during the different phases of the SDLC.
• Exceptional documentation skills in writing use cases, creating use case diagrams, business requirement documents, sequence diagrams and business process flow diagrams using Lucid Charts and Microsoft Visio.
• Analyzing complex data sets across multiple systems to create detailed data reporting which enhances understanding of each report for management and higher execution of process changes for optimal savings to the business.
• Successfully managed User Acceptance Testing (UAT).
• Exceptional ability to quickly master new concepts, technologies or applications.
• Strong analytical and communication skills, ability to multitask and meet deadlines, good problem solving, organizational and decision-making skills, strong leadership qualities, flexible in work schedules and ability to work in a result-oriented team with minimal supervision.

PROFESSIONAL EXPERIENCE

Confidential, Bloomington, IL

Sr. Business Analyst

Responsibilities:

• Set up a kick-off meeting between stakeholders and project team to understand the objectives and define the scope of the project.
• Initiate meetings with a broad range of users and stakeholders to understand and capture requirements. Also responsible for scheduling meetings, preparing meeting agendas and taking minutes.
• Conduct Interviews, JAD sessions and distribute questionnaires to gather additional business requirements and create presentation slides of issues.
• Create Business Requirements Document by emphasizing on documenting Assumptions, Dependencies, Constraints, Business Requirements, Key Business Indicators (KPI), Business Risk Assessment, and Critical Success Factors.
• Perform data and business analysis to better understand the operational model and underlying data characteristics of the targeted markets.
• Conduct business process analysis manage business requests for a wide range of activities including interface with management, users, and information technology professionals to create high-level conceptual solutions to business problems.
• Participate in sprint planning, daily scrums, testing and sprint reviews.
• Work closely with both development team and business team to support the successful delivery and act as a project coordinator to communicate with other teams.
• Implement flow diagrams, UML diagrams and translate them to technical documents.
• Participate in meetings to discuss business process re-engineering, system enhancements, product backlogs and improve efficiency.

Confidential

Sr. Business Analyst

Responsibilities:

• Set up a kick-off meeting between stakeholders and project team to understand the objectives and define the scope of the project. Was also responsible for scheduling meetings of all sprints, preparing meeting agendas and taking minutes.
• Analyzed the existing business process along with prior documentation for a detailed and complete understanding of the project. Also interviewed the SME and other stakeholders in order to better understand the business process.
• Wrote Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) to allow for clarity of requirements and objectives.
• Conducted gap analysis on existing processes and potential alternatives.
• Prepared the business rules, workflows, development flow as well as the product support process using MS Visio and IBM Blueworks live.
• Worked closely with the Project Manager to develop the scope of project and define primary goals and objectives. Working closely with the PM helped to increase the efficiency of our team’s tasks by over 60%.
• Implemented flow diagrams as well as Universal Modelling Language (UML) diagrams and translated them to technical documents.
• Worked closely with both the development and business teams to enable successful delivery of the project. Acted as project coordinator at some point to communicate with other teams.
• Used Structured Query Language (SQL) queries to access data that can be used for analysis and testing.
• Was involved with the functional and regression testing with the Quality Assurance (QA) team and assisted the client with User Acceptance Testing (UAT).
• Conducted risk assessment and management by developing traceability matrix.
• Experienced in designing mockups and wireframes, demonstrated expertise in giving presentations and live demo to the Business Product Owner.

Confidential

Business Analyst

Responsibilities:

• Was part of the kick-off meeting between stakeholders and project team to understand the objectives and define the scope of the project
• Participated in various meetings, including all sprint meetings to discuss enhancement and modification request issues.
• Conducted JAD sessions with the stakeholders, users and the project team to analyze and understand the business requirements and product development process.
• Elicited the business requirements, developed process model and detailed business policies.
• Assisted the Scrum Master in defining and documenting the scope and objectives of the project.
• Worked closely with Scrum Master to develop a standard change management process to continually improve the software processes used in the organization with the intent of improving software quality, increasing productivity, and decreasing the cycle time for product development.
• Assisted the Scrum Master with planning, coordination and implementing scrum methodology. Also involved with coordination of team members and creating test plans according to the business requirements.
• Conducted requirement analysis and design walk-throughs with the designers, developers and management staff.
• Produced system diagrams, business requirements, report specifications, workflows and other documentation as required for project analysis, planning and design.
• Created and maintained the Requirements Traceability Matrix (RTM)
• Designed and developed use cases, activity diagrams, sequence diagrams, Object Oriented Design (OOD) using UML, MS Visio and Lucid Charts.
• Prepared the business workflow using MS-Visio with input, output, pre and post conditions.
• Enhanced test cases and scripts by adding the required functionality as per the new business requirements.
• Communicated constantly with the development team to resolve all issues as they arise and performed regression testing to verify bug fixes.
• Coordinated with QA team for System Testing, Integration Testing and Regression Testing
• Involved in writing and implementation of the test plan and various test cases for the UAT.