SUMMARY

• Certified Scrum Master with 6+years of IT consulting experience as a Business Analyst & Scrum Master in the industry sectors like Healthcare and Technology Solutions & Service Providers. Possessing a successful record in applying Agile practices into use for streamlining the processes and bridging the process gaps. Excellent communication skills with a positive attitude towards Learning.
• Experienced in preparing Use Cases, diagrams (Activity, Class, Sequence), Business Requirements Document (BRD), Functional Requirement Document (FRD), Requirements Traceability Matrix (RTM). Experience in conducting JAD sessions/workshops for project definition, requirement analysis and user interface, SWOT Analysis, Cost Benefit and ROI Analysis with Clients/Stakeholders.
• Hands - on experience in working with Agile-Scrum process. Worked closely with Product Owner, Scrum master, developing user stories and helping technical team to meet the objective of the projects.
• Good exposure in Business Processes and preparing design documents as per the requirements using tools like flow diagrams, activity diagrams etc.
• Thorough comprehension of traditional methods as well as agile approaches, hands on experience in Waterfall, Scrum.
• Maintained Burndown chart and Scrum Tools. Moderated During Team Meetings. Promoted Use of Agile Engineering Practices and Self-Help Within Development Teams.
• Evangelized Agile Within Organization. Detected Potential Problems. Educated Team on Business Goals. Fostered Feedback. Helped Team Learn from experiences. Held daily scrum, Planning, Review, Retrospective Meetings. Held team Members Responsible for Tasks.
• Identified opportunities to improve business practices and drove internal process improvements that have impacted the multiple cross functional teams across the organization.
• Strengths include big picture focus while developing strategic business solutions which can include: mission statements, value propositions, critical success factors, statements of work, project management
• Recognized project management skills, consistently delivered complex, large-scale projects on time and within budget.

TECHNICAL SKILLS

Software Development Life Cycles (SDLC): Waterfall Model, Agile Scrum/Kanban/XP.

Operating Systems: Windows.

Modelling/Documenting Tools: MS Office, SharePoint, Rational Rose, UML.

Quality Management: Confidential Rational Tools (RQM, RTC & RTM), JIRA, HP QC, Mercury QC & HP-ALM.

Other Technologies: SQL, Web Services, JSON/XML and SOAP UI.

PROFESSIONAL EXPERIENCE

Confidential, Austin TX

Business Analyst/Scrum Master

Responsibilities:

• Perform all Agile ceremonies to Track and Monitor activities for the team to install various tools on Blue Cloud using JIRA.
• Use Gantt Chart or Iteration Scope Change or Iteration Burndown Chart to send status to the management.
• Provide additional guidance, standards and tools in ongoing support of all asset owners across Confidential such as creating onboarding documentation to help Business Units to use these tools to be GDPR compliant.
• Work with BU leads to help import their metadata into Data Privacy Catalog and Regulatory Dashboard and validate in both systems.
• Mentor or Run sessions to BU leads to help them proceed further for GDPR activities.
• Work closely with Product Owner, Users and the teams to deliver the project on time.
• Being a servant leader coached the team to improve continuously using agile principles.
• Organized Product backlog refinement, Sprint planning, Sprint reviews and Sprint retrospective
• Laying foundation for the team by planning and executing sprint zero.
• Acted as Agile Coach, Scrum Master and Servant Leader for technical cross functional teams implementing, Scrum.
• Lead the team to be self-directed with strong accountability, decision making, conflict resolution and transparency.
• Backend data validation using SQL.
• Facilitated use of Test Driven Development (TDD), Continuous Integration (CI) and Pair programming for robust code development.
• Resolved impediments/roadblocks to re-create the focus on accomplishing the sprint goal.
• Conducted retrospective meetings to inspect the team’s performance and adapt new changes
• Negotiating with Product Owner in backlog management for scope creeps and continuous delivery
• Tracking and Radiating team metrics through burn-down charts to higher executives
• Actively contributed throughout the scrum/agile process in daily standups, functional and technical grooming sessions.

Environment: Scrum-Kanban, TFS, Confidential Rational tools, JIRA, UML, MS office tools, SharePoint.

Confidential, Austin TX

Business Analyst

Responsibilities:

• Facilitated Daily Scrum Meetings. Conducted Sprint planning, Sprint grooming, Sprint retrospective and followed up on action items for continuous improvement.
• Participated in Scrum of Scrums and follow-up on improvement items.
• Maintain knowledge of the Confidential Websites, marketing campaigns and web-analytics programs, eSupport Programs
• Understand metrics used in online, learn web analytics tools and the nuances with data in each tool.
• Create measurement, reporting and analysis to track the necessary KPIs.
• Successfully guided two development teams through transition from waterfall to Agile development.
• Coached team members on Agile processes. Maintained task board and produced daily burn down charts.
• Determined the team capacity (velocity) and developed Work Break down structure (user stories) and corresponding activities (tasks).
• Utilized key Scrum metrics (burn down, velocity) to help deliver committed work and report sprint goals.
• Participated in weekly estimation meetings to assist team in providing high-level estimates (Story Points) for backlog items.
• Monitored the project progress and radiated the information to stake holders. Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.
• Worked with Business SME and Product Owner to prioritize backlog and validate sprint scope for grooming sessions.
• Worked with Senior Management, Business & Release Management to understand the vision of the product, prioritize and develop software release planning.
• Coordinated the work efforts of 8-person team for various projects. Helped team complete tasks successfully and on-time and resolved obstacles encountered by team members.
• Led the team’s efforts towards continuous improvements

Environment: .Net Application, Remedy, JIRA, MS project, MS office Tools, MS Project, MS Visio, UML.

Confidential, Durham, NC

Business Analyst

Responsibilities:

• Involved in the requirements and design plan of the system and prepared documentation after interacting with Clients on requirements design, updating test scripts and updating user manual in timely manner.
• Complete understanding of Business Processes from AS-IS to TO-BE and prepared various documentations.
• Performed extensive Gap Analysis in order to understand and identify AS-IS processes of standard claims transactions and TO-BE processes of 5010 HIPPA standards.
• Helped the business in breaking out the features in to smaller user stories.
• Trained the team on how to estimate the stories using Fibonacci series and T shirt sizing.
• Facilitated retrospective using silent boards and other fun activities.
• Facilitated JAD sessions for requirements elicitation with development teams and gathered requirements.
• Involved in finalizing the business requirement (BRD/HLD/LLD), project planning and scheduling.
• Prepared Data Dictionaries, Requirement Specifications and User Interface (UI) Specifications.
• Effectively coordinated with Business Owner, End Users and Subject Matter Experts, development and QA team and monitored progress.
• Performing data validation using SQL.
• Conducted User Acceptance Testing (UAT) and developed the Test Plan, Test Conditions and Test Cases to be used in testing based on business requirements /use cases.
• Manage and work within specific actuarial/analytical work streams
• Involved in testing the web services using SOAP UI.

Environment: Agile-Scrum, TFS, MS Office Suite, SQL, Teradata, ETL-Informatica, Jenkins, HP-ALM, Java, PLSQL, PowerBI, Microsoft Azure, SOAP/REST Web services, SharePoint, Manual Testing and SOAP UI.