SUMMARY

• Over 5 years of experience as a Business analyst and actively involved right from idea to execution, gathering Business requirements from users and converting them to user stories for the development team.
• Analyze Business Requirements' through document analysis, workshops, and a workflow analysis.
• Highly motivated team player with excellent communication, organizational, interpersonal, analytical and technical skills.
• Good knowledge of Business Analysis methodologies, iterative and incremental Software Development Life Cycle (SDLC) using Waterfall and Agile.
• Created Business Requirement Document (BRD, system specifications, use cases and workflow diagrams, reports and screen mockups and prototypes.
• Performed testing functions (created test plans and test cases) and worked with users on User Acceptance Testing (UAT).
• A background in management and expertise in user centric design, design thinking and agile methodologies.
• Successfully established a user experience driven methodology in a traditional software development environment, and managed teams to scope, design, and execute projects for internal and external stakeholders.
• Created prototypes, user stories, Business cases, UI Storyboards, and screen flow diagrams for a preliminary assessment of functionalities.
• Gathered requirements within an Agile/Scrum framework and confirmed delivery of User Stories met Business needs.
• Worked closely with user experience design consultant to enhance the software built.
• Key contributor in all stages of the product lifecycle to manage project workflow through strict agile process daily standup, sprint planning and retrospective.
• Actively involved in effort estimation and timeline creation, gap analysis, functional specification, user acceptance testing, traceability matrix, training documentation and production support.
• Assisted product owner in maintain product backlog and participated in creation of features, epics and stories.

TECHNICAL SKILLS

• Waterfall, Agile - Scrum, Agile-Waterfall.
• Management JIRA
• Word, Excel, PowerPoint, Visio, Project, SharePoint.
• HTML, XML, CSS, PHP
• HP Quality Center, JIRA.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential, VA

Responsibilities:

• Collaborated with the Product Owners to understand the product vision / roadmap and translated that into a product backlog.
• Conducted product backlog grooming sessions with the product owner and the implementation team.
• Prepared the function flow of the application and process flowcharts to provide inputs to the Technology team and developers to increase the existing matching rate.
• Wrote Use Cases to explain the interactions between the user and the new system.
• Created and managed product backlog of clearly defined and prioritized Features, Epics and user stories. Authored user stories along with acceptance criteria.
• Created wireframes for the user stories using Balsamiq tool.
• As part of sprint planning, conducted workshops to assist the implementation team to determine the user story points.
• Created liaisons between development and database administrators in order to identify and resolve database issues.
• Worked as an Interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes.
• Prepared requirement traceability matrices (RTM) and managed every change request effectively throughout the software development life cycle.
• Participated User Acceptance Testing (UAT) and developed the test plan, test conditions and test cases to be used in testing based on business requirements /use cases.
• Developed user manuals.
• Involved in developing and implementing deployment & user training schedules and conducted user training.
• Supported sprint team during the execution from requirements perspective.
• Facilitated retrospective meetings at the end of each sprint.

Business Analyst

Confidential

Responsibilities:

• Involved in identifying business needs and determining solutions to business problems.
• Conducted requirement elicitation and Joint Application Development (JAD) sessions with stakeholders.
• Responsible for creating and maintaining Business Requirement Document (BRD), data flow diagrams, process flow diagrams, and User Interface Designs.
• Gather requirements across multiple application teams and stakeholders for a centralized billing project and e-commerce re-platform
• Responsible for performing GAP analysis, SWOT analysis, and Risk analysis.
• Reviewed the test cases making sure they are in accordance with requirements and assisted the overall testing process by activities such as Change and Defect.
• Created web-based reporting tool to extract real time data.
• Provided assistance with coordinating the implementation of new system functionality into production.
• Maintained compliance with Discovery’s Software Development Lifecycle documentation and mandated compliance requirements for all application changes.
• Developed and maintain effective working relationships with business customers to maintain business expertise and alignment.
• Provided functional and business expertise for IT projects and business systems support. Conducted analysis of business process changes for potential system impacts.
• Provided 2nd level support for production issues which includes problem identification, definition and implementation of short-term work around and coordination of long-term software solution with development team.
• Provided system expertise in support of new employee training and ongoing system training needs
• Efficiently assisted Product Owner in Prioritizing Backlog adeptly created Epics.
• User Stories and Acceptance criteria and in prioritizing product backlog as per business priorities.

Business Analyst

Confidential

Responsibilities:

• Involved with gathering requirements using interviews, elicitation, survey and document review.
• Involved with Request for Proposal and Request for Information during the process of Scope Analysis.
• Advised Clients on a diverse product suite such as mutual funds, insurance and alternative investment avenues such real estate & private equity funds & catered to their business banking requirements (i.e. Trade & Foreign Exchange Services, Business Lending etc.)
• Carried out Market Research to understand the market size and buyer behavior with a view to selecting and prioritizing the product and service categories that would be front office, middle office and back office with focus on trade capture and trade validation, clearing and settlements.
• Partnered with various internal stakeholders - Citi Wealth Advisors, Credit Cards, International Personal Bank, Mortgages and Commercial Banking - on facilitating cross-sell through joint promotions and campaigns.
• Developed value propositions for partners, solicit their participation and obtain their commitment to work jointly on the initiative.
• Organized various Events for promoting the banking proposition amongst the prospects, like golf events, product-based seminars, area mapping, awareness seminars etc. to share banking knowledge.
• Conducted JAD sessions as part of the meeting schedules.
• Interacted with top and executive management to for strategic discussion on business plan and the impact of changes in the requirement on business plan.
• Determined the business requirements for a model buyer by interacting with the clients and the team at the front office for each category of goods and services offered.
• Created Use Case Diagrams, Activity Diagrams and ER Diagrams in MS Visio.
• Worked with software developers on the design and specification of features.
• Communicated with customers and translated business requirements into functional and non-functional requirements.
• Developed and executed thorough test plans in a timely and efficient manner for all areas of the product.