Senior Business Systems Analyst Resume

SUMMARY:

Proven experience in the payments industry, creating user stories, acceptance criteria, design documentation, process flows and wireframes to clearly communicate consumer insights into actionable items for stakeholders
Designed effective customer - based solutions by leveraging analytical skills, expertise of domain and product lifecycle, and identifying potential synergies by effectively communicating with inter-departmental teams

TECHNICAL SKILLS:

R, C, JAVA, SQL, PL/SQL, Tableau, MS Office, MS Visio, VBA

EXPERIENCE:

Confidential

Senior Business Systems Analyst

Responsibilities:

Conducted gap analysis, identified features, and created user stories to devise a platform-agnostic card product
Led an eight-member team to launch issuing payment processing engine for global market in a timespan of one year by continuously improving the system with new information discovered during UAT
Guided external testing vendor teams to understand product and reviewed test scenarios to ensure maximum coverage
Simplified implementation process by merging and consolidating different customer applications, reducing the number of product deployments from forty to five

Senior Engineer

Confidential

Responsibilities:

Designed and implemented the authorization engine for the first multicurrency prepaid travel card for a leading Indian bank, resulting in acquisition of a card base of one million users
Successfully reduced turnaround time of six South Asian financial institutions by 30%, by effective solution implementation, tailored to their business requirements

Engineer

Confidential

Responsibilities:

Gathered requirements by conducting interviews with banking stakeholders to understand functional and non-functional customer needs
Designed and developed Taiwanese-Credit Card Issuing Application, resulting in acquiring five new prospective customers and created the potential to increase revenue by approximately 40%
Performed benchmarking and performance tuning activities for credit card issuing application in IBM labs, resulting in a 300% improvement in total transactions processed per second

Confidential, Iowa City, IA

MBA Intern

Responsibilities:

Steered workflow optimization project to identify bottlenecks on the Confidential ® standardized test, leading to a 70% reduction in customer onboarding time
Analyzed operational workflow and initiated improvements in the set-up process by interacting with and understanding the challenges faced by different teams across the value chain

Confidential, Minneapolis, MN

MBA Student Consultant

Responsibilities:

Recommended portfolio income stabilization, counter delinquencies & pre-payments strategies after conducting a historical performance review on home mortgages using visual analytics