SUMMARY

• Over 10 years of IT experience in P&C Insurance Industry
• Proven track record implementing end - to-end Enterprise level Insurance Core systems including Policy, Billing, Claims, Agent/Customer portals and Reporting services
• Involved in all aspects of system implementation for Admitted, Surplus and SIPs with Personal and Commercial line products.
• Generic Integrations and Legacy Migration/Conversion experience for Policy and Claims.
• P&C Personal and Commercial Business and Technology experience in rating, underwriting, forms with ISO/AAIS standards.
• Data and Analytics expertise to build operational and financial reports from Insurance Core System and to perform complex quantitative research and statistical analysis
• Key Skills include Relationship management, Process Improvement, Project Planning, Implementation Management, Workshop facilitation, Functional Requirement Creation, Prototype development, UAT testing, End User support & Training
• Project Plans and Timelines - Work with end-users to determine scope, identify tasks and dependencies, provide estimates and evaluate resource needs and availability; revise project plans to reflect progress and changes in scope and priorities
• Analysis - Investigate existing problems/issues and identify opportunities to determine the feasibility of a system solution besides identifying the general kinds of system solutions that appear appropriate
• Status Reporting - Update end-users and project sponsors on the progress vs. plan via periodic documents, meetings and executive briefings
• Connect with Business stakeholders for Requirements elicitation and Design Impact Analysis
• Authored the Business Requirements Specification and Functional Requirements Specification creating design documents through client discussion, Prototypes, User Interface documents conducting Requirement Walkthroughs
• Plan, Lead and Conduct Requirement Workshops with Subject Matter Expert’s and business stakeholders to gain high level knowledge of business processes and drafted relevant documentations/artifacts accordingly
• Designed workflows and process diagrams to derive requirements for existing system enhancements.
• Performed Gap Analysis to determine the "as-is" system situation and the "to-be" system objective and key requirements for system reengineering
• Defect Triage and Release Management in ServiceNow
• Experience leading the deployment activities for planned and off releases.
• Performed MoSCoW prioritization on change requests
• Developed Traceability Matrix by mapping business requirements and test cases to ensure that all business requirements are addressed during testing phases
• Created User Interface screenshots to be presented to the business
• Use of Quality Center and ALM for tracking design requirements, defect tracking and reporting
• Identified and prioritized outstanding defects, enhancements, and Change requests according to business requirements
• Implemented Process Improvement ideas for effort and cost savings
• Enough technical knowledge to work with technical teams being familiar with operating systems, databases, test & debugging tools, programming languages and participate in peer reviews

TECHNICAL SKILLS

Methodologies/Languages: Incremental, Agile/Scrum, Waterfall, Time Box

Tools: Mockplus, JIRA, MS Visio, Confluence, MS SharePoint, lgrafx, HP Agile Manager, HP ALM, RTC, MS Project, MS Office

Testing: Quality Center, Quick Test Professional, UFT

Operating System: MS Windows, Z/OS

Databases: Oracle, SQL Server, Access, IMS, DB2, Essbase, SAS

Languages: JAVA, C, C++, ASP.NET, PL1, JCL, REXX, VBA

PROFESSIONAL EXPERIENCE

Confidential

Lead Business Analyst

Responsibilities:

• Perform Minimum Viable Product mapping to the existing as built product.
• Perform As is and to be study for client specific requirements to be augmented during configuration
• Develop understanding of the system architecture and derive a standard implementation sequencing tailored to meet the carrier’s needs
• Guiding the carrier and instilling confidence by phasing out the implementation
• Conducting Requirement workshops using contemporary techniques to capture Business requirements for Policy Product
• Documenting and Steering the Business Analyst artifacts such as Use Cases, Business Requirement Specification to sign offs
• Perform process analysis to identify workflow considerations, integration points, and process dependencies with carrier’s vendors
• Designed Workflows and developed prototypes to define requirements for the proposed solution
• Performing Coverage Sequencing and Mapping to downstream consistent with the rating and forms Implementation
• Work with technical staff to translate business requirements to technical specifications
• Authoring and reviewing Product definition workbooks for Integration, Component and Conversion processes.

Confidential

Senior Business Analyst

Responsibilities:

• Perform As is and to be study for enhancement and develop understanding of the system architecture
• Writing business and functional user stories
• Perform gap analysis to understand existing software product capabilities and identifying new product capabilities to be added to Product roadmap
• Evaluate immediate needs to contribute to Business short term and long-term product roadmap
• Perform process analysis to identify workflow considerations, integration points, and process dependencies
• Designed Workflows and developed prototypes to define requirements for the proposed solution
• Providing functional requirements to develop a new customer/agent portal for Confidential to address their business needs
• Championed the standard implementation practice by proposing Use Case driven approach for implementations
• Responding to Claims RFP for multiple carriers to map the minimum viable product requirements and responding to Claims business questions functioning as SME
• Provide Management with efforts and estimates for gaps to meet the client requirements by thoroughly evaluating the product anatomy
• Work with technical staff to translate business requirements to technical specifications
• Authoring and reviewing Product definition workbooks for Forms, Rating, Component and Integration

Confidential

Business System Analyst - Lead

Responsibilities:

• System analysis for understanding Guidewire ClaimCenter architecture and its functionalities end - end to understand Claims Domain graph and data lineage in GWCC application
• Gathering requirements and elicitation for data retention rules, data destroying or replace rules, legal holds and class action suits
• Data management/record management to meet regulatory, legal, and fiduciary requirement
• Work cooperatively and effectively with IT team to set goals, resolve problems, and make decisions
• Conducting JAD sessions with SME(s) and business stakeholders to gain high-level knowledge of business processes and drafted relevant documentations/artifacts accordingly.
• Perform As is and to be study for enhancement and develop understanding of the Guidewire system architecture
• Analyze the system integration requirements to ensure there are no Gaps in the gathered requirements.
• Prioritizing Product and Release Backlog, Backlog grooming and velocity planning
• Writing business and functional user stories.
• Author and Review BSD, TSD, Low level and high-level project requirements documents.
• Design Workflows and process diagrams to derive requirements from the existing application.
• Develop Traceability Matrix by mapping business requirements

Confidential

Business System Analyst - Lead

Responsibilities:

• Attending Defect triage meetings and validating requests for enhancements from defects
• Work closely with Business leadership to prioritize, scope and plan RITM requests into releases with prior business approval
• Conducting workshops with Integration Partners, Business and IT team
• Gathering requirements through Requirement Interviews with Claim Supervisor and Adjusters
• Creating artifacts such as Business Solution Design document and swim lane/ UML diagrams as per functionality
• Perform As is and to be study for enhancement to gain holistic understanding
• Analyzing requirements and authoring BSD to approval
• Communicating Functional and PCF changes with Change Management group
• Developed Traceability Matrix by mapping business requirements and signing off on test plans to ensure that all business requirements are addressed during testing phases
• Coordinate with QA and Deployment team during End to End and Regression testing
• Creating Releases, FETRs and RITMs in ServiceNow, Project estimation and velocity planning
• Coordinating UAT with Business and application users
• Connected with Business stakeholders on Project status