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Lead Business Analyst Resume

SUMMARY

  • Over 10 years of IT experience in P&C Insurance Industry
  • Proven track record implementing end - to-end Enterprise level Insurance Core systems including Policy, Billing, Claims, Agent/Customer portals and Reporting services
  • Involved in all aspects of system implementation for Admitted, Surplus and SIPs with Personal and Commercial line products.
  • Generic Integrations and Legacy Migration/Conversion experience for Policy and Claims.
  • P&C Personal and Commercial Business and Technology experience in rating, underwriting, forms with ISO/AAIS standards.
  • Data and Analytics expertise to build operational and financial reports from Insurance Core System and to perform complex quantitative research and statistical analysis
  • Key Skills include Relationship management, Process Improvement, Project Planning, Implementation Management, Workshop facilitation, Functional Requirement Creation, Prototype development, UAT testing, End User support & Training
  • Project Plans and Timelines - Work with end-users to determine scope, identify tasks and dependencies, provide estimates and evaluate resource needs and availability; revise project plans to reflect progress and changes in scope and priorities
  • Analysis - Investigate existing problems/issues and identify opportunities to determine the feasibility of a system solution besides identifying the general kinds of system solutions that appear appropriate
  • Status Reporting - Update end-users and project sponsors on the progress vs. plan via periodic documents, meetings and executive briefings
  • Connect with Business stakeholders for Requirements elicitation and Design Impact Analysis
  • Authored the Business Requirements Specification and Functional Requirements Specification creating design documents through client discussion, Prototypes, User Interface documents conducting Requirement Walkthroughs
  • Plan, Lead and Conduct Requirement Workshops with Subject Matter Expert’s and business stakeholders to gain high level knowledge of business processes and drafted relevant documentations/artifacts accordingly
  • Designed workflows and process diagrams to derive requirements for existing system enhancements.
  • Performed Gap Analysis to determine the "as-is" system situation and the "to-be" system objective and key requirements for system reengineering
  • Defect Triage and Release Management in ServiceNow
  • Experience leading the deployment activities for planned and off releases.
  • Performed MoSCoW prioritization on change requests
  • Developed Traceability Matrix by mapping business requirements and test cases to ensure that all business requirements are addressed during testing phases
  • Created User Interface screenshots to be presented to the business
  • Use of Quality Center and ALM for tracking design requirements, defect tracking and reporting
  • Identified and prioritized outstanding defects, enhancements, and Change requests according to business requirements
  • Implemented Process Improvement ideas for effort and cost savings
  • Enough technical knowledge to work with technical teams being familiar with operating systems, databases, test & debugging tools, programming languages and participate in peer reviews

TECHNICAL SKILLS

Methodologies/Languages: Incremental, Agile/Scrum, Waterfall, Time Box

Tools: Mockplus, JIRA, MS Visio, Confluence, MS SharePoint, lgrafx, HP Agile Manager, HP ALM, RTC, MS Project, MS Office

Testing: Quality Center, Quick Test Professional, UFT

Operating System: MS Windows, Z/OS

Databases: Oracle, SQL Server, Access, IMS, DB2, Essbase, SAS

Languages: JAVA, C, C++, ASP.NET, PL1, JCL, REXX, VBA

PROFESSIONAL EXPERIENCE

Confidential

Lead Business Analyst

Responsibilities:

  • Perform Minimum Viable Product mapping to the existing as built product.
  • Perform As is and to be study for client specific requirements to be augmented during configuration
  • Develop understanding of the system architecture and derive a standard implementation sequencing tailored to meet the carrier’s needs
  • Guiding the carrier and instilling confidence by phasing out the implementation
  • Conducting Requirement workshops using contemporary techniques to capture Business requirements for Policy Product
  • Documenting and Steering the Business Analyst artifacts such as Use Cases, Business Requirement Specification to sign offs
  • Perform process analysis to identify workflow considerations, integration points, and process dependencies with carrier’s vendors
  • Designed Workflows and developed prototypes to define requirements for the proposed solution
  • Performing Coverage Sequencing and Mapping to downstream consistent with the rating and forms Implementation
  • Work with technical staff to translate business requirements to technical specifications
  • Authoring and reviewing Product definition workbooks for Integration, Component and Conversion processes.

Confidential

Senior Business Analyst

Responsibilities:

  • Perform As is and to be study for enhancement and develop understanding of the system architecture
  • Writing business and functional user stories
  • Perform gap analysis to understand existing software product capabilities and identifying new product capabilities to be added to Product roadmap
  • Evaluate immediate needs to contribute to Business short term and long-term product roadmap
  • Perform process analysis to identify workflow considerations, integration points, and process dependencies
  • Designed Workflows and developed prototypes to define requirements for the proposed solution
  • Providing functional requirements to develop a new customer/agent portal for Confidential to address their business needs
  • Championed the standard implementation practice by proposing Use Case driven approach for implementations
  • Responding to Claims RFP for multiple carriers to map the minimum viable product requirements and responding to Claims business questions functioning as SME
  • Provide Management with efforts and estimates for gaps to meet the client requirements by thoroughly evaluating the product anatomy
  • Work with technical staff to translate business requirements to technical specifications
  • Authoring and reviewing Product definition workbooks for Forms, Rating, Component and Integration

Confidential

Business System Analyst - Lead

Responsibilities:

  • System analysis for understanding Guidewire ClaimCenter architecture and its functionalities end - end to understand Claims Domain graph and data lineage in GWCC application
  • Gathering requirements and elicitation for data retention rules, data destroying or replace rules, legal holds and class action suits
  • Data management/record management to meet regulatory, legal, and fiduciary requirement
  • Work cooperatively and effectively with IT team to set goals, resolve problems, and make decisions
  • Conducting JAD sessions with SME(s) and business stakeholders to gain high-level knowledge of business processes and drafted relevant documentations/artifacts accordingly.
  • Perform As is and to be study for enhancement and develop understanding of the Guidewire system architecture
  • Analyze the system integration requirements to ensure there are no Gaps in the gathered requirements.
  • Prioritizing Product and Release Backlog, Backlog grooming and velocity planning
  • Writing business and functional user stories.
  • Author and Review BSD, TSD, Low level and high-level project requirements documents.
  • Design Workflows and process diagrams to derive requirements from the existing application.
  • Develop Traceability Matrix by mapping business requirements

Confidential

Business System Analyst - Lead

Responsibilities:

  • Attending Defect triage meetings and validating requests for enhancements from defects
  • Work closely with Business leadership to prioritize, scope and plan RITM requests into releases with prior business approval
  • Conducting workshops with Integration Partners, Business and IT team
  • Gathering requirements through Requirement Interviews with Claim Supervisor and Adjusters
  • Creating artifacts such as Business Solution Design document and swim lane/ UML diagrams as per functionality
  • Perform As is and to be study for enhancement to gain holistic understanding
  • Analyzing requirements and authoring BSD to approval
  • Communicating Functional and PCF changes with Change Management group
  • Developed Traceability Matrix by mapping business requirements and signing off on test plans to ensure that all business requirements are addressed during testing phases
  • Coordinate with QA and Deployment team during End to End and Regression testing
  • Creating Releases, FETRs and RITMs in ServiceNow, Project estimation and velocity planning
  • Coordinating UAT with Business and application users
  • Connected with Business stakeholders on Project status

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