Report Analyst Resume Profile

SUMMARY

Professional Senior Business Process Analyst with a MBA offering over 11 years of leadership experience. Proven experience achieving project objectives by defining solutions from a people, process, and technology perspective. Seeking opportunities where my skills can add immediate value and directly contribute to your organizations goals and objectives.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsible for the successful execution of solutions by managing the project team through the entire project lifecycle
Collaborate with the business on new projects to define objective, scope, risks, assumptions, planning, estimation, and cost
Responsible for gathering requirements through a variety of elicitation techniques including: JAD sessions, design workshops, interviews, and demonstrations
Participates in technical discussions with the technical team
Collaborate to define and document test cases based on acceptance criteria, and assist with test execution as needed.

Senior Business Process Analyst

Confidential

Responsible for co-leading the project team to define, design, and implement a global centralized ticketing system
ServiceNow product owner and subject matter expert responsible for the product lifecycle including: product growth, demonstrations, upgrades, evaluating new features, vendor management
ServiceNow administrator responsible for the successful implementation of all facets of the proposed solution including: configuration, customization, planning, scoping, estimating, requirements gathering, testing, receiving final customer approval, and ongoing support to the user community
Responsible for the successful execution of new engagements and continuous improvement initiatives
Facilitate workshops, meetings, and interviews with executive stakeholders to clearly define project objectives, and the best solutions to achieve them
Facilitated team discussion to identify requirements that would directly contribute to company goals and objectives
Lead the solution delivery team throughout the entire project lifecycle to ensure executive stakeholder expectations are met
Provide experienced process improvement recommendations and solutions that gain efficiency, reduce costs, and improve performance

Data Analyst II

Confidential

Administrator and Subject matter expert for business intelligence tools.
Responsible for the successful execution of scheduled and ad hoc reports using a variety of analytical and business intelligence tools.

Report Analyst

Confidential

Responsible for the successful execution of ad hoc reports using a variety of analytic and business intelligence tools.
Contributed to projects as an Operations Project Leader by being the subject matter expert for telecommunications best practices.
Team Lead for 2 operational teams. Composed and facilitated team training. Escalation point of contact. Assisted with day to day questions. Encouraged continuous improvement solutions.
Local Telephone Provisioner responsible for delivering telephone service to customers by entering technical data into the system

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