PROFESSIONAL SUMMARY:

• Over 13 years of experience in Business Systems Analysis/Project Management, QA (Manual) and UAT Testing
• Experience in various software methodologies: Waterfall and Scrum
• Skillful in creating business requirements document, functional specifications and user stories through interaction with Subject Matter Experts and various business and IT groups.
• 4 years experience in writing use cases, creating Process Flows and designing GUI screens/user interface prototypes using MS Visio.
• Involved and assisted the QA and UAT Analysts to prepare test cases, test scripts and validate defects using Test Director/Mercury Quality Center and ALM.
• Proficient in MS Word, MS Excel, MS PowerPoint, MS Access and MS Visio, MS Project.
• Worked in credit card, banking, mortgage, health insurance and utility domains.
• A strong team player and adept at supporting team members.
• Experience in working in a small and a large scale team environment
• Excellent communication, negotiation and written skills.
• Good presentation and interpersonal skills.
• Great research and analytical skills.

TECHNICAL SKILLS:

Programming Languages: HTML, CSS

Application Software: MS Office, MS Project, MS Outlook, MS Sharepoint 2003, Workday

Testing Tools: Test Director 7.6, 8.0, Mercury Quality Center 9.2, 10.0, ALM 11.0, 11.2

Web & Media Tools: Flash MX Professional & Dream weaver

Operating Systems: Windows 95/98/2000/XP/Vista, Windows 7 8 and 10

DBMS: TOAD and SQL Developer

Methodologies: SCRUM and Waterfall

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Followed Waterfall methodology from project concept to implementation
• Analyzed legacy application to create current state document which was used to prioritize current state functionalites that will be included in target state
• Met with key stakeholders to elicit requirements for the new call center application
• Worked with stakeholders and project management team to prioritize scope/requirements
• Provided usability design/UI recommendation to stakeholders for new application
• Interacted with SOA (Service Oriented Architecture) team to come up with best solution to retrieve/process/store data for new application
• Documented functional requirements using MS Word
• Created wireframes using MS Visio for new application and reviewed that with key business and IT stakeholders
• Reviewed requirements with development and testing team to ensure requirements are technically feasible
• Reviewed functional requirements with business and IT stakeholders and obtained final approval
• Continuously worked with development team and testing team to ensure open questions regarding requirements are clarified
• Coordinated frequently with development team to ensure requirements are developed as per the functional specification document
• Assisted project management to monitor development and testing progress, schedule and address risk/open items
• Performed sanity testing on application when development is completed and deployed to test environment before QA testing begins
• Reviewed and provided approval for QA testing scenarios and test cases
• Worked with QA testing team to address defects logged in Application Lifecycle Manager (ALM v. 12)
• Coordinated with development team to fix logged defects based on priority assigned by business team
• Provided a demo of the new application to business users before User Acceptance Testing (UAT)
• Worked closely with business users to perform User Acceptance Testing (UAT) and address any open items from team
• Mentored Junior Business Analysts and new hires on team to bring them up to speed on project and application
• Perfomed production validation on application before business users validates it

Confidential

Sr. Business Analyst

Responsibilities:

• Followed Waterfall methodology from project concept to implementation
• Gathered business rules/business requirements from key stakeholders during requirements workshops
• Analyzed current application to suggest improvements for future application
• Documented business requirements using Confluence application
• Conditioned test accounts for UAT testing

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Followed SCRUM/KANBAN methodology from project concept to implementation
• Involved in defect remediation with application development and data migration team
• Analyzed and tracked defects using JIRA and ALM and worked with the team to resolve defects
• Worked with Product Owners and key stakeholders to verify requirements and business rules pertaining to the application and communicated results to the team
• Interacted closely with development and testing team to ensure that requirements are developed and tested as per the expectations
• Communicated defect statuses to product owners and stakeholders and kept the team in the loop for defect remediation statuses
• Worked with data migration team to identify records/tables from the legacy and target databases that need to be inserted, modified and deleted as per the requirements
• Facilitated Data Steward Team meetings to discuss open defects and potential solutions with product owner, ETL developers and key stakeholders
• Attended daily scrum meetings to communicate statuses of tasks and user stories

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Follow Waterfall methodology from project concept to implementation
• Conduct business requirements/system requirements elicitation sessions with key stakeholders
• Assist key stakeholders in defining scope/business requirements for the mobile web application/Manage Your Account application
• Provide recommendation for creating a user friendly mobile web application to allow customers to view and make bill payments
• Create user interface diagrams for the new mobile web application using MS Visio 2010
• Create wireframes and present it to key stakeholders during design phase using MS Visio, PowerMockup
• Document business/systems requirements document for Manage Your Account and Mobile application
• Review business/system requirements document with key stakeholders to obtain final approval
• Create test case document and test scipts using ALM 11.2 and executed it.
• Logged and tracked defects using ALM 11.2
• Met with key stakeholders regularly to update testing status and ensure that testing activities are aligned with requirements
• Create Operational Readiness Review (ORR) document prior to project Implementation and reviewed the document with internal team and change management team

Confidential, VA

Lead Business Systems Analyst/Project Manager

Responsibilities:

• Follow Agile (Scrum) methodology from project concept to implementation
• Attend daily stand - up meetings to discuss about sprint tasks, milestones and impediments.
• Work with Product Owner and Scrum Master to create user stories and acceptance criteria for each Sprint.
• Groom user stories and acceptance criteria with the project team to make sure that the team completely understands the scope of the sprint before commencing on development and testing efforts.
• Collaborate between key stakeholders and project team to identify gaps between current state and target state and recommend possible solutions to business and IT groups
• Document user stories and acceptance criteria using Version One, which is an Agile Planning tool that is used to maintain sprint backlog, tasks and daily burndown chart.
• Participate/facilitate sprint planning meetings to discuss user stories and define tasks and estimate level of effort for a given sprint.
• Participate/facilitate in Sprint review meetings to demonstate features that were accomplished in a given sprint to product owner and other key stakeholders.
• Attend sprint retrospective meetings to discuss on lessons learned in a given sprint and document the outcome and share it with the sprint team.
• Created and implemented BSA best practices and standards which serves as guidelines to new and existing BSAs within the team
• Manage other platform BSAs to ensure that they are delivering quality oriented work and mentor them as needed
• Provide High Level LOE (Level of Effort) / estimation for new business intents that are impacted by WWW platform
• Participate in Pre-Feasibility meetings to assess business intent, scope and business case
• Mentor new BSAs to bring them up to speed about WWW and their roles and responsibilities
• Review and approve System Requirements document authored by other BSAs within the team
• Create System Requirements document for high profile work requests/projects for the Program Team using Mercury Quality Center 10.0
• Review System Requirements document with customers, stakeholders and project team to obtain consensus and approval for the requirements
• Review testing artifacts (Test Cases and Test Scenarios) to ensure that project requirements and scope have been satisfied
• Perform smoke testing to ensure that design solution satisfies project requirements
• Officially kickoff and introduce the project to the project team.
• Prepare project plan, project charter, scope statement and project schedule and communicate it to the project team.
• Conduct weekly status meeting with the project team to discuss milestones, risks and constraints in the project.
• Document meeting minutes and weekly status report and distribute it to the stakeholders on a weekly basis.
• Work with third party vendors such as merchandise fulfillment vendors to elicit system requirements and manage timelines.
• Create post production support guide for the Production Support group to follow when facing a production incident after implementing the project.
• Conduct lessons learned sessions with the project team after the completion of a project to document best practices and improvement areas as guidance for future projects.

Confidential, PA

Lead Systems Analyst

Responsibilities:

• Interviewed stakeholders to elicit functional requirements for the trade application.
• Created Functional Specification Document for conversion, reporting, interface and UI projects.
• Documented functional requirements in Quality Center 9.2.
• Created process flows of the business process using MS Visio 2003.
• Worked with developers/technical leads to translate functional requirements.
• Assisted the QA team in understanding the functional requirement and ensuring that all functional requirements are traced to test cases.
• Coordinated in break out sessions with various business groups to discuss open items pertaining to the project.
• Facilitated and participated in IS walkthroughs with stakeholders and obtained final approval.
• Transitioned the Functional Specification Document (FSD) to the IS team/Technical Lead.
• Reviewed and participated in peer reviews of Functional Specification Document (FSD).
• Worked on multiple projects individually and in a team environment in a short time frame.
• Provided project status report to manager on a weekly basis to update on progress and risks related issues.
• Mentored new hires to bring them up to speed on project applications.

Confidential

Business Analyst

Responsibilities:

• Interviewed stakeholders for business rules pertaining to benefits and coverage details.
• Prepared and maintained an excel spreadsheet with the business rules.
• Created use case documents based on the business requirement document.
• Coordinated with the QA team to create test cases, test scripts and execute defects for the new enhancement.

Confidential, DE

Business Systems Analyst

Responsibilities:

• Prepared kick off meeting agenda, slides and documentations.
• Followed Waterfall methodology from project concept to implementation.
• Researched on the architectural assessment and the applications for better comprehension of the impacted components.
• Met with business groups to discuss potential methods to target/campaign/market existing and potential customers through email marketing, online personalized messages and inserts.
• Created As Is and To Be process flows to be incorporated into the functional specification.
• Translated technical issues to non technical business groups and users.
• Organized working sessions with the business and IS groups to gather impacts on applications and business/IS groups.
• Created the functional specification based on the business requirement document and the impact matrix using a predefined Confidential template.
• Identified and documented open items pertaining to the working sessions into the follow up log.
• Participated with business groups to provide feedbacks on improving existing and potential customers experience in ecommerce.
• Involved in the IS walkthrough with primary stakeholders to review impacts.
• Transitioned project knowledge and impact matrix document to IS teams who will be working on creating functional specifications.
• Prepared and provided project status report to manager on a weekly basis.
• Identified and documented risks, constraints, and assumptions of the project into the business requirements document.
• Facilitated in the requirements gathering sessions with key stakeholders and Subject Matter Experts.
• Steered conference calls with Visa and MasterCard to resolve open items pertaining to the project.
• Addressed and incorporated requirements and feedbacks from stakeholders into the business requirements document.
• Created an issue log for the project and addressed risks and parking lot items based off the log.
• Organized the business walkthrough with primary stakeholders.
• Prepared use case documents based on business requirements document.
• Facilitated meetings with stakeholders and SME to discuss expected conditions, assumptions and scenarios for documenting use cases.
• Peer reviewed business requirement documents and Business Use Case documents for team members and provided feedback and approval.

Confidential, PA

Business Analyst/QA Analyst

Responsibilities:

• Met with business users to analyze and determine scope changes for business requirements.
• Provided solutions to better enhance the current application used by loan officers, processors, underwriters and closers.
• Reviewed loan applications from preliminary application to closing application to offer design suggestions to better enhance current applications.
• Designed web interfaces to interact with third party agencies to obtain credit history and FICO scores of potential customers.
• Provided design solutions for webpages to order appraisal and title from third party vendors.
• Facilitated in Joint Application Development (JAD) sessions with the IT group to improve the overall quality of the application to ensure timely project deliverables.
• Conducted gap analysis to document the current and proposed functionalities of the system.
• Created business design specifications based on business requirements documents.
• Prepared test scenarios by logging in as loan officers, processors, underwriters and closers to ensure that the proposed design is user friendly for the end users.
• Used configuration management tool such as Clarity and Serena Dimensions to update business requirement documents, upload approval e-mails, report defects from TestDirector, create release notes and integrate application development.