SUMMARY

• Over ten years of IT experience, managing multiple concurrent projects primarily in the Healthcare, Biotechnology (Pharmaceutical) and E - Commerce domain.
• Proficient in all the phases of the software development life (SDLC) from inception to post implementation phase.
• Experienced in executing project using methodologies such as waterfall, Agile framework, and RUP.
• Coordinated and Facilitated JAD sessions, Scrum sessions, requirement elicitation sessions, interviews, and focus groups.
• Created and documented full SDLC lifecycle artifacts based project applied methodology: Agile (scrum) - product backlog, sprint backlog, epic, user stories and acceptance criteria.
• Proficient in documenting BRD, BRG, FRD, SRS, DIA Data integration documentation, System configuration Document, Data Mapping document, Gap analysis documents, SOP documents, Use Case document, Test Plan/ Test Case document, UAT document as well as User Manuals, waterfall/ traditional.
• Created system configuration documentation and UI/UX designs FSDD Function system design documents .
• Gathered UI/UX design requirement for cloud web app and mobile app for internal and external users.
• In-depth knowledge of EDI transaction sets for the healthcare including 820, 835, 837, 270/271, 276/277, and 998/999.
• Applied Food and Drug Administration (FDA) FDA/21 CFR Part 11 Good Manufacturing Practices (cGMP) SOPs and other compliance and regulatory requirements.
• Supported SE to ensure technical requirements are implemented.
• Assisted the QA team in the Functional testing, Unit testing, System Integration testing, UAT and E2E testing.
• Formulate and define the system scope and objectives based on both user needs and a good understanding of information technology, business processes, and industry requirements.
• Experienced managing change request and production support ticket.
• Highly self- motivated, organized and target oriented team player, enjoyed working with a multi-functional team.
• Handled multiple tasks simultaneously while maintaining attention to detail.

TECHNICAL SKILLS

Operating System: Windows and Unix

Languages: C/C++, HTML, Java, XML, json, SQL.

Tools: MS Office, MS SharePoint, Blueprint (requirement management tool), CA Agile Rally, Jira service test, ServiceNow, Confluence, Aha Roadmap, Splunk, Swagger editor, OpenAPI 3.0, Restlet Studio

Database: MS SQL Server, Force.com, MongoDB and Toad.

Testing Software: HP Quality Center ALM, SOAP UI 5.2.1

Software Packages: Soap ui 5.2.1, Swagger Editor, SaleForce.com, Veeva Vault, Jira, CA Agile Rally, SharePointMS Office MS Word, MS Excel, PowerPoint, Outlook, Axure, Adobe Photoshop cs5.

PROFESSIONAL EXPERIENCE

Confidential, Somerset, NJ

Validation Analyst/ Business System Analyst

Responsibilities:

• Created full SDLC lifecycle artifacts-based on project applied methodology
• Defined & collected requirements through interviews to created system configuration documentation and UI/UX designs FSDD Function system design documents .
• Created system configuration documentation & gathered UI/UX design requirement for cloud web app and mobile app for internal and external users.
• Managed facilitation of integration and configuration into various Confidential ’s systems from start to finish.
• Created Veeva Vault and Confidential ’s system Data integration document for various pharmaceutical biotechnology clients.
• Developed and documented system requirements, design, and processes as per client’s business requirements.
• Performed and maintained business systems configuration per Pharmaceutical client’s business requirements.
• Configured internal system according to Client requirement using Veeva Vault and Confidential DIA Documentations and System configuration documents.
• Applied Food and Drug Administration (FDA) FDA/21 CFR Part 11 Good Manufacturing Practices (cGMP) SOPs and other compliance and regulatory requirements.
• Ensure test data availability in sandbox and production using salesforce force.com.
• Communicated and resolve data discrepancies with client.
• Created. U.S. federal healthcare programs Sunshine Reports System requirement documents for over 35 pharmaceutical clients.
• Managed production support tickets by analyzing the bugs in the capacity of subject matter expert (SME) and worked closely with development team and testing team to resolve the issues.
• Provided system demos and participated in UAT ( User acceptance testing).
• Managed and maintained changed request log by ensuring all business requirements are clarified and captured using tools ServiceNow.
• Collaborated with IT team to collect (LOE) level of effort estimates for the client requested change.
• Provided monthly Change request report and updated development sheet to CAB ( Change Advisory Board ).

Confidential, Newark, NJ

API Product Manager/ Technical Integration Manager

Responsibilities:

• Develop and drive the communication API solutions roadmap. Ensure that the API roadmap is fully formed and on track. Make product roadmap decisions and have overall ownership of the API as a product.
• Engages the other business stakeholders, acting as a point of contact for cross-functional collaboration. Reviewed the roadmap with key stakeholders
• Collaborated with Business Analysts to ensure Epics are being broken down into workable user stories ready to be worked on by developers. Prioritize work and make strategic decisions on cutting or adding features during the development cycle.
• Liaison between business users and software vendors and internal IT departments.
• Managed and maintained changed request log by ensuring all business requirements are clearly captured, developed and tested using tools Jira testing tool ).
• Managing feature iteration throughout the product lifecycle.
• Approved work controls of the team; ensuring that the work item is agreed to and the acceptance criteria are met.
• Gatekeeper for API changes across the platforms. Determining product priorities, including new features and bug fixes.
• Approved new features/functionality, acted as Subject Matter Expert (SME) for various respective product(s). Verified and approved YAML files using swagger editor.
• Ensure that new product features have full API capability where applicable,
• Owned and created the business/product requirements documentation.
• Contribute to API testing phases when requirement decisions must be made

Environment: Agile, MS Suite, MS SharePoint, Apigee (google) Edge, Jira, Confluence, Aha Roadmap tool, SOAP UI, and Swagger Editor ( OpenAPI 3.0 ).