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Systems Analyst Resume

Seattle, WA

CAREER SUMMARY:

  • Experienced analyst focused on analyzing, supporting, implementing and improving business processes.
  • Expert in capturing, analyzing and translating complex business unit objectives to developers through creation of business requirements, along with the creation of Agile stories that creatively address user needs.
  • Experienced analyst focused on collaboration and implementation of business strategy.
  • Offers well - rounded skills in Workforce Management and Business Support.
  • Comprehensive experience working with business teams to execute business objectives.

PRIMARY STRENTHS:

  • Strong system and process analysis skills with customer service focus.
  • Proven facilitation and evaluation skills to identify needs.
  • Experienced in documenting processes.
  • Expert at writing and analyzing requirements/Stories to identify impacts and gaps.
  • Accomplished system tester and very familiar with Agile development.
  • Proven interpersonal skills. Ability to clearly communicate changes, instructions and issues both verbally and in writing.
  • Ability to effectively communicate with individuals at all levels of the organization, consolidate information from diverse sources and gain consensus among multiple stakeholders.

TECHNICAL SKILLS:

TOOLS: MS Word, MS Excel, MS Outlook, MS Visio, MS PowerPoint, MS Access, Sharepoint, JIRA, qTest, ServiceNow, Confluence, Snaget

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

Systems Analyst

Responsibilities:

  • Works with business partners to configure, test and deploy key business initiatives in JDA/Blue Yonder Workforce Management (WFM) application.
  • Builds and execute testing for Forecast, Labor demand and Auto Schedule
  • Facilitates and participates in project team weekly status meetings with Tech Team, Business Teams and Vendor.
  • Creates project deployment test execution schedules to ensure all test cases are executed within the allocated time in the overall project schedule.
  • Coordinates project defect triage and works with Program Manager to report out testing status metrics.
  • Documents and trains others on system functionality and configuration.
  • Identifies system problems and understands root cause and effect.
  • Triages and supports application process errors and downstream impacts.
  • Gather, define and document requirements for system and report solutions.

Confidential, Seattle, WA

Senior Business Analyst

Responsibilities:

  • Leads work sessions with business, developers and subject matter experts to capture business requirements, deliverables and known issues.
  • Provides expertise for gathering, analyzing, specifying, validating, and managing business requirements.
  • Creates detailed requirements in the form of stories, including system interface design, development of User Acceptance Test (UAT) criteria and test cases for business, create project status and communications for system implementation of updates/releases.
  • Currently utilizing a modified method of the Agile (Scrum) environment in the workplace.
  • Responsible for monitoring and managing the Agile team which includes role of scrum master and works with the project manager and technical team to develop tasks and estimates.
  • Accountable for the effective delivery of the project, and responsible for liaison between customer and the IT organization to provide business solutions to meet user needs.
  • Works with to create plan and materials for the information system and the supporting business processes.

Confidential, Seattle, WA

Senior Business Analyst

Responsibilities:

  • Develops User Acceptance Test (UAT) criteria and test cases that map to Business Requirements.
  • Interprets, evaluates, and interrelates business needs to develop detailed business requirements -- which includes designing new workflows or changing existing workflows, and defining business rules as they relate to the workflows.
  • Recognizes business issues and decision conflicts, and coordinates resolution.
  • Designs and leads working sessions with cross-departmental subject matter expert teams to capture concise, cohesive, and informed business needs.

Confidential, Bothell, WA

Business Analyst

Responsibilities:

  • Participated in initial client meetings, introduces and educates new clients on insurance industry best practices and performs database conversions.
  • Investigates how business data should be transitioned from competitive systems.
  • Competent in performing detailed analysis and design and translate customer needs into effective/cost effective automated solutions.
  • Coordinates efforts of other team members towards analyzing, creating, testing and deploying custom solutions, researches problems discovered by clients and develops solutions based on troubleshooting.
  • Adapts quickly to changing business priorities and solutions without fully defined requirements.

Confidential, Bellevue, WA

Sr. Business Analyst

Responsibilities:

  • Managed system and process development, improvement and support . Included gathering requirements, developing user acceptance testing plans, creating communications, and users. Provided post implementation support as SME to resolve production issues for vendor system.
  • Gathered business requirements, created detailed specifications, directed system interface design decisions, created test plans, performed testing and created communications for system implementation of updates/releases. Created and updated process flows and procedures.
  • Resulted in enhanced user experience and more accurate/complete reporting data to facilitate better-informed management decisions.
  • Managed key aspects of major system upgrade to better meet user needs and reduce risk by improving security, version control and vendor relationships.
  • Included collecting requirements, mapping data for conversion, testing and coordinating user .
  • Implemented vendor system with customization to business units.
  • Plus created business requirements package for multi-phase implementation of vendor database.
  • This system included the servicing of policies/contracts, accounting and GL functionality and claims processes.
  • Managed business and stakeholder expectations, prioritizing functionality and negotiating requirements when necessary.
  • Currently utilizing the Agile (Scrum) environment in the workplace.
  • Chosen and participated on a company wide team to identify and document the companies future Business Intelligence strategy.

Confidential, Seattle, WA

Senior Business Analyst

Responsibilities:

  • Created and maintained SOX documentation required for critical financial file systems.
  • Mentored and trained less tenured Business Analysts for their development
  • Use tools such as SQL and Insync for investigation of issues and work closely with our Actuarial and Underwriting Customers.
  • Managed projects ranging from large to small.
  • Created, maintained and queried relational database (MS Access). Understand and use SQL regularly for problem analysis.
  • Member of a team that created the proof of concept for the selection of the ETL tool (BI tool). Sat with vendors and evaluated vendor tools during the proof of concept.
  • A member of the team that designed and created the infrastructure for a Data Store which was used for conversion and routing of information created outside of the company and moved to Safeco data source.
  • Created specifications for the conversion of data outside of Safeco into legacy data. Learned and understood complexities of outside systems and was able to convert into Safeco terms.
  • Work and communicate daily across departmental boundaries.
  • Proven strong analytical and problem solving skills.
  • Team member of the data warehousing initiative - conducted interviews with high level management about their data warehousing needs.
  • Help selected ETL tool and was trained in Infomatica (BI tool).
  • Willingness to learn new technologies. Enjoy working on the technical side as well leading project efforts.

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