SUMMARY:

• Highly experienced QA team lead with excellent technical and functional background. Committed to pursue development of technical skills and career advancement in a challenging and progressive environment.
• 17 years of experience in managing QA teams, testing and management reporting
• Experienced in testing SAP (ECC & CRM), S/4 HANA (Logistics), Peoplesoft and Manhattan Associates Warehouse Management
• Experienced in Agile (Scrum) and Waterfall development methodologies
• Experienced in testing Fiori & web applications using variety of browsers and tools.
• Proficient in testing backend ERP & Custom applications
• Experience in using testing Tools effectively: ALM/Quality Center, Quick Test Pro, Jira/Xray
• Proficient in all aspects of software testing including test strategy, test planning, test effort estimations, test case development, executing tests, defect management and end user testing.
• Developed and enforced testing standards, procedures and reports
• Successfully managed testing for multiple software migrations and country rollouts
• Participated in setting up off shore testing services vendor & tools for automated regression.
• Excellent organizational and communication skills
• Strong experience in MS Office (MS Word, MS Access, MS - Excel, MS-PowerPoint)

SKILLS:

Operating Systems: Windows, AS400, IOS, Android

Applications: SAP ECC, SAP CRM, SAP FIORI, SAP SMP GW, S/4 HANA (Logistics), Workbrain portal, Manhattan Associates: PKMS Warehouse management, Labor Management, Performance Management, Scandata Transportation Management, POS, People Soft

Data Base Systems: Oracle, MS SQL Server, Teradata, Crystal Reports, Hyperion, Cognos, SQL

Test Tools: ALM, Quick Test Professional (QTP), JIRA

Industries: Government, Retail, Financial Services, Insurance, Healthcare, Manufacturing

EMPLOYMENT HISTORY:

Confidential

Lead Analyst

Responsibilities:

• Participated in S/4 HANA (Logistics) proof of concept stage
• Create P2P/OTC end to end business process test cases
• Created test cases for legacy systems interfaces
• Executed string test cases using Fiori screens
• Participated in scrum meetings / refinement sessions
• Conducted user demos for the new features

Confidential

Lead Quality Analyst

Responsibilities:

• Discount simplifications implementation for US and China.
• Tracking spare parts inventory at service technicians and coordinating replenishments
• Accurately tracking and billing technicians spend in servicing equipment
• Service order scheduling optimization with Opti-time & CRM
• Adding service subtypes, iObjects and tasks to order by service technician
• Service contracts renewal and restructuring- automatic and manual
• Rollout of customer service applications on mobile phones to field service personnel.
• Legal verification of equipment calibration certificates with government systems
• Documented business requirements and user interface enhancements
• Created test strategy, test plans and test cases for multiple projects
• Coordinated UAT with business users and SMEs across geographic locations
• Managed testing of end to end business processes during SAP rollouts to multiple countries

Confidential

Lead Quality Analyst

Responsibilities:

• Defined the test environment and quality center configurations
• Created test plans for system test, integration test of multiple sprints
• Coordinated the creation of test cases and scripts in Quality Center
• Participated in daily scrum meetings to manage sprint development and testing
• Trained multiple junior team members on Application functionality and quality processes
• Created SQL queries to extract data from ETM databases and validate test results.
• Collaborated with development teams and product owners to resolve the defects
• Trained end users in application functionality, testing methodology and coordinated test execution

Confidential

Test Lead

Responsibilities:

• Developed the overall test strategy for all stages of testing
• Defined the test environment and quality center configurations for the project
• Created test plans and test cases for system test, integration test and user acceptance test
• Tested the functionality and usability of agent applications and customer applications with major web browsers: Internet Explorer, Chrome, Firefox and Safari.
• Setup the day to day tracking and reporting processes to manage test case execution
• Conducted Quality Center training for test team members and provided technical support
• Created SQL queries to extract data from multiple databases and validate test results.

Confidential

Senior Quality Analyst/Lead

Responsibilities:

• Developed the overall test strategy for all stages of testing
• Made presentations to clients and obtained sign-offs on test strategy and test cases
• Implemented end-to-end defect management practices to track and resolve all reported defects.
• Created test plans for system test, integration test, performance test and user acceptance test
• Coordinated the creation of test cases and scripts in Quality Center
• Setup the day to day tracking and reporting processes to manage test case execution
• Conducted Quality Center training for test team members and provided technical support
• Successfully tested 200 + critical reports and 10 Hyperion cubes.
• Created SQL queries to extract data from multiple databases and validate test results.
• Executed integration test cases and documented variations
• Worked closely with development teams to resolve the defects
• Created user acceptance test strategy and test plans
• Coordinated execution of user acceptance test cases with business team

Confidential

Quality Analyst

Responsibilities:

• Development of test cases for different functions, test data preparation, reporting defects and tracking resolution, retesting of released fixes.
• Functional Testing - testing business functionality when application events progress along expected paths and invalid conditions
• Interface Testing - validate that the message formats and interface standards are properly implemented to allow the large number of systems to complete the business process. The ware house controlling system has real time communication interfaces with material handling robotics.
• System includes 80+ custom reports created with Crystal Reports. Testing of reports is complex as the contents need to be matched against warehouse databases, data files on AS400 systems and various system interface logs.
• Engaged end users working in warehouse into user acceptance testing, collaboratively developed test cases and coordinated test execution.