SUMMARY

• Business Analyst with cross functional professional experience in Business Analysis and Software Quality Testing from working within the fields of State/Local Government Information Systems, Private Health Insurance, Healthcare, and Commerce.
• Increased understanding and hands on application of project management methodologies and IT service management to include the eliciting business requirements, decomposing high - level requirements/ Epic into detailed specifications, user stories, use cases and acceptance criteria.
• Involved in the creation and on-going review of Project Plans, Business Requirements Documents (BRD & FRD), Business Case, Requirement Traceability Matrix (RTM), Screen Mockups, Gap Analysis and Impact Analysis, SWOT Analysis, Cost Benefit Analysis and Risk Analysis.
• Ability to leverage operational tools and technology to perform Business research, Business Intelligence procedures, Data Analysis, Business Process Flow, Business Process Modeling (BPM)/mapping, Change Management and Continuous Quality Improvement (Lean) processes.
• Profound interest in data research and use to include Data Extraction, Transformation, Visualization, Management & ETL processes.
• Increased understanding of Software Development Life Cycle (SDLC) processes, Waterfall, Agile/ Scrum methodologies, Facilitating Joint Application Development (JAD) and Maintaining Product Backlog.
• Developed Test Plans/Cases for manual and automated testing to support application release, Bug/Defect tracking, End to end system testing, User Acceptance Testing (UAT
• Ability to adapt, work professionally and closely with cross-functional teams, business units, customers, SME’s and technical teams to prioritize tasks and recommend best actions to deliver enterprise value.
• Analyze and translate information needs, high level objectives to support the performance indicators (KPIs), multi-level metrics and monitoring continuous quality improvement processes.
• Ability to manage expectations and drive communication with business partners, vendors and users to analyze trade-offs of different approaches, capture risks, and to build buy-in among stakeholders.
• Proficiency in the use of the following tools; MS Office (Word, Access, Excel, PowerPoint, Project, Visio, PowerBI), SharePoint Microsoft Team Foundation Server (TFS), Cognos data Warehouse, DocuShare, Tableau, SQL, JIRA, Oracle SQL, ServiceNow, IBM Mainframe, HP Service Manager, ALM & Service Portal, Rational Requisite Pro and ClearQuest

PROFESSIONAL EXPERIENCE

Confidential

IT Business Analyst

Responsibilities:

• Supporting application development to enhance communication, program administration and general service delivery for participants under the health choices waiver program in Philadelphia county.
• Utilized scrum/agile (SAFe) methodology to elicit, refine and develop business requirements/user stories, managing product backlog, business process re-engineering, defining functional and non-functional requirements and provided analytical support in the design, development and implementation of project.
• Coordinate communication among project stakeholders, technical teams, vendors and management to gain consensus on project deliverables, decisions, objectives, milestones and timelines.
• Performed SQL queries, logical data modeling, utilization of Excel pivot tables and other business intelligence reporting tools to produce project reports needed for actionable insight.
• Active participation in business process review, requirements gathering, user story sessions and user workgroups to identify and to communicate system/operational needs with stakeholders.
• Created requirements documentation, change requests, test plans and necessary system information to support application testing, release planning, release implementation and critical reporting.
• Conducted assessment, evaluation and on-going monitoring of data processing activities to identify business process gaps, issues and inefficiencies that must be escalated to leadership.
• Create custom, status reports and developed process flows, technical documents, minutes, service tickets, training/onboarding manuals, plans and reports to satisfy the information needs of various stakeholders.
• Performed and supported application regression, end to end testing, User Acceptance & Integration testing of the application, implementation/roll out, and outreach for application upgrade with the client.
• Participated in Data Governance and Continuous Quality Improvement meetings/committees, learning opportunities and hands-on activities to identify process flaws and to increase data quality.

Confidential

Business Analyst/ Software Test Lead

Responsibilities:

• Performed requirements modeling and developed analysis diagrams, activity diagrams, SOP's, workstream support documentation, data models, and use-case realizations using RUP tools in Agile.
• Developed tools to measure the impact of web application in reducing fraud, waste and abuse, as well as identifying areas of contiuous improvement.
• Provided analytical and operational support in the technical design, development and implementation of project ensuring my participation in the full SDLC for software engineering.
• Facilitated JAD sessions with clients, SME, users and other stakeholders for open and pending issues. Communicated Functional Testing, UAT and reported user feedback to management team.
• Demonstrated expertise with the creation of complex and routine reports on project impact, system operations, audit analysis and other specialized areas to support management decision making.
• Researched, analyzed and managed quantitative and qualitative data on business processes and utilized that information to resolve project challenges.
• Developed metrics and utilized quality assurance tools to identify data gaps, compliance violations, track progress of corrective actions implemented and maintain systems.
• Developed surveys, questionnaires, improvement metrics and conducted routine and scheduled compliance audits, as well as create executive reports on findings.
• Provided administrative, operational support and performed other assigned functions including; data uploads, data entry, help desk, email and telephone correspondence, and taking minutes at meetings.

Confidential

Data Analyst

Responsibilities:

• Performed SQL queries, logical data modeling, utilization of Excel pivot tables and other business intelligence reporting tools to produce project reports needed for actionable insight.
• Implemented lean improvement practices to process inefficiencies, identify data irregularities, risks to project and recommended courses of action to ensure minimized to no impact to project timeline and budget.
• Understood strategic objectives and worked with customers to justify, develop, and execute plans.
• Proactively researched data, analyzed results using statistical techniques and provided ongoing reports
• Facilitated group working sessions and prepared graphs, charts, custom reports and PowerPoint presentations used by management to support key decisions.
• Customized and manipulated test data and utilized check points, parameters to refine test scripts for automated testing of different online transaction modules.
• Initiated team performance review and implemented performance measurement of gaps with milestones, defects logged/solved and expenditure.
• Provided technical, operational and logistical to support to Program Manager and Quality team