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Senior Dynamics 365 Developer Resume

SUMMARY

  • 15+ years’ experience of designing, developing, deploying & maintaining a variety of CRM systems & business applications fulfilling diversified roles & responsibilities such as:
  • Assist IT / business management in developing a CRM strategy and making CRM procurement decisions
  • Design and architect reliable / highly available customer portal solutions and services using Microsoft Dynamics CRM online/on - premises, Windows Azure and 3rd party tools
  • Perform full life-cycle Microsoft Dynamics 365 / CRM implementations using Waterfall, Agile, Extreme programming (XP) and MS Sure Step methodologies
  • Configure, customize and extend Microsoft Dynamics 365 / CRM (xRM) by developing custom server and client-side code for complex user requirements using fully Microsoft supported tools and techniques
  • Implement Dynamics 365 / CRM solutions using zero code / minimal customizations leveraging deep knowledge of the OOB features and functionality of the platform
  • Gather business requirements and perform GAP Analysis using effective techniques such as Joint Application Design (JAD), interviews, workshops
  • As an active member of Agile teams, lead and/or participate in daily stand-up / Scrum, Sprint Planning, and retrospective meetings; estimate / size stories in Dev & Design sessions
  • Act as intermediary between vendors and the application stakeholders; review and approve contracts and invoices
  • Design and execute e-marketing campaigns; track customer responses using Microsoft Dynamics Marketing (MDM)
  • Create and monitor project plans; assign tasks to developers and act as mentor
  • Install instances of database/CRM servers and perform necessary software upgrades / CRM Rollups (for on-premises implementations)
  • Schedule and perform backup/recovery and CRM Maintenance tasks
  • Write, debug, tune & optimize data access/manipulation code using Transact SQL
  • Migrate databases using DTS/BCP to transfer data across applications over VPN
  • Write utilities and run scripts to automate repetitive and cumbersome DB tasks
  • Write complex reports and extract data as per changing business requirements
  • Prepare curriculum and conduct sessions for users as well as developers

PROFESSIONAL EXPERIENCE

Senior Dynamics 365 Developer

Confidential

Tools & Technologies:

  • Microsoft Dynamics 365 Online (CE/CRM) v9,
  • Power Platform (CDS, Model Driven Apps, Canvas Apps, Flow / Power Automate, Power BI)
  • SharePoint, SSIS, Kingswaysoft, MS Office 365, Power BI
  • Plug-ins, Actions, SDK, Visual Studio, C#, .Net, JavaScript, HTML, REST, GitHub, Outlook Add-in
  • Agile, Scrum, Stand-ups, Estimation/Sizing, Dev & Design, Sprint Planning, Retrospective, Showcase, User Story

Responsibilities:

  • Worked very closely with the Product Owner to develop “ Confidential ” - a meeting assistant mobile app to assist investment analysts to prepare for their important meetings and events. The app has been built on Canvas App leveraging the MS Power Platform (Common Data Service (CDS), Flow / Power Automate). Also, developed Outlook Add-in to build missing functionality in the OOB CRM for Outlook App.
  • Working in an Agile environment to support and enhance several different Dynamics 365 applications (EPICS). Responsibilities include to actively participate in various Scrum meetings such as Sprint Planning, Dev & Design sessions, work on user stories by configuring and customizing entities, forms, business rules, business process flows and the workflows
  • Develop, modify, debug and test Plugins, Actions, REST based code in C# and implement client-side behaviour - using Visual Studio and the SDK
  • Perform continuous integration and deployment between various prod and non-prod CRM online instances using solutions and patches; working closely with the Ops team
  • Provide support for existing functionality in prod by troubleshooting and resolving incidents
  • Give demo to business analysts and product owner in weekly showcases
  • Coach and mentor junior Dynamics 365 resources; assist peer developers and operational staff in troubleshooting and resolving issues; provide expert opinion when needed by the EC manager

II. Dynamics 365 Architect Datavail

Confidential

Tools & Technologies:

  • Microsoft Dynamics 365 On-premises (CE/CRM)
  • SQL Server 2016, SharePoint, SSRS
  • Exchange, AD, VMWare, F5, SAN, Azure, Network Load Balancing (NLB)
  • Visio, MS Office 365

Responsibilities:

  • Led a project to study the existing infrastructure of Hydro One’s Dynamics 365 environment and design a High Availability solution based on industry best practices and recommendations from Microsoft to achieve HA, performance improvement and scalability for future growth of their on-premises / multi-instance Dynamics 365 deployment.

III. Dynamics 365 Consultant

Tools & Technologies:

  • Microsoft Dynamics 365 Online (CE/CRM), Dynamics 365 Online (CE/CRM) v9
  • SSRS, BIDS, Visual Studio, Fieldboss

Responsibilities:

  • Oversee the successful upgrade of their Microsoft Dynamics 365 online CE/CRM instance to v9 and Confidential ’s Confidential vertical solution to 2.9. Reviewed migration plan and recommended changes, created test plan and scripts, coordinated and assisted in UAT. Fixed SSRS reports and performed other CRM customizations

IV. CRM Tech Lead

Tools & Technologies:

  • Microsoft Dynamics 365, C#, ASP.Net, JavaScript, J-Query, Visual Studio
  • SQL Server 2014, SSRS, BIDS, Kingswaysoft
  • Agile, Scrum, TFS
  • AdxStudio, xRM Toolbox, SharePoint 2013, InfoPath Forms

Responsibilities:

  • Lead the successful upgrade and migration of Stewardship Portfolio Solution (SPS) - a portal that hosts the Ministry of Confidential & Confidential ( Confidential ) granting and tax incentive programs. Project involved upgrading the back-end application from CRM 2011 to Dynamics 365 and migrating the portal technology from SharePoint InfoPath forms to AdxStudio. Run daily stand-up/scrum, assign and monitor the tasks and activities of a team of CRM and web developers
  • Worked as a Senior CRM developer for the CHILD application - a Dynamics 365 based case management system for the Ministry of Justice, Confidential . Customized Dynamics 365 application, wrote plugins and J-Queries, and reviewed project’s architecture and design as well as QA practices.

V. CRM Project Lead

Confidential

Tools & Technologies:

  • Microsoft Dynamics CRM 2011/2013/2015/2016, C#, ASP.Net, JavaScript, TFS
  • SQL Server 2008 R2/2012/2014, SSRS, BIDS, Kingswaysoft, Scribe
  • Microsoft Office, Visio, Visual Studio, Microsoft Sure Step Methodology, MS Project
  • AdxStudio, ThePortalConnector (Pavliks), xRM Toolbox, High charts

Responsibilities:

  • Lead the distinguished/companywide recognized Confidential project that consolidated heterogeneous CRM systems and databases of four utilities (Enersource, Powerstream, Horizon and Hydro One Brampton that eventually merged as Confidential ) into one large Microsoft Dynamics CRM 2016 online system
  • Architected & implemented a scalable portal solution for Confidential ’s top commercial customers that promotes various CDM initiatives & programs and facilitates application submission process as well as encourage and enable participants to track and save their energy consumption
  • Architected & implemented a SSIS / Kingswaysoft based interface that pulls applications and documents directly from Confidential ’s saveonenergy.ca customer portal (CRM 4.0 based) on an hourly basis into Confidential ’s online CRM 2016 system
  • Designed, implemented & supported a Dynamics CRM/Mobile friendly solution to capture technical surveys / audits for 5k customers on Microsoft Surface Tablets
  • Designed and executed e-marketing campaigns (e-blasts) to track customer response and leads using Microsoft Dynamic Marketing (MDM)
  • Manage and facilitate day-to-day activities carried out by the ISV to avoid any roadblocks or delay to the first ever Dynamics CRM Implementation at Enersource for full CDM sales force automation
  • Provide technical oversight to ensure quality of the deliverables and compliance of the IT processes
  • As a BA, architect and developer, designed and developed a comprehensive & robust solution to automate the efforts of the Marketing group leveraging CRM features for campaign and event management, budgeting, lead identification etc.
  • Write Asynchronous custom workflow assemblies and plugins using C# to extend the capabilities of Microsoft Dynamics CRM
  • Implement client-side validation and Dynamic behavior using Java Script and newly introduced Portable Business Logic feature
  • Perform side by side upgrade from CRM 2011 to CRM 2013
  • Write manuals and user guides; conduct sessions for the users

VI. Senior CRM Consultant

Confidential

Tools & Technologies:

  • Microsoft Dynamics CRM 4/2011, C#, ASP.Net, JavaScript, XML, HTML
  • SQL Server 2008 R2, SSRS, Report Wizard/Builder
  • Microsoft Office, Visio, Erwin, Visual Studio, Agile Methodologies

Responsibilities:

  • As a SME for Dynamics CRM, assisted PMO to develop and sell business cases for proposed IT solutions based on Microsoft Dynamics CRM
  • As an Architect and lead developer, designed and recommended solutions for Confidential System. Also implemented sophisticated data migration tool for this project.
  • Gathered business requirements from users and develop BRD for the software vendor for the development of the main CRM system used by OPA & its partners.
  • Wrote C# code to develop automated scripts for bulk operations on Microsoft CRM system.
  • Developed Contract Milestones Management System using Microsoft Dynamics CRM s customization and extension capabilities.
  • Worked with operations team to deploy, support and maintain various small Microsoft dynamics CRM based systems used internally by OPA.
  • Developed test cases and coordinated UAT activities with the domain experts

VII. Senior CRM Analyst Family Service

Toronto

Tools & Technologies:

  • Microsoft Dynamics CRM 4, 2011, UTC, GP Dynamics, SmartList
  • SQL Server 2008, SSRS
  • Microsoft Office, Visual Studio, MS Project
  • VB.Net, C#, ASP.Net, Java Script, XML, HTML

Responsibilities:

  • Lead requirements gathering and JAD sessions for the development of the main CRM system using Microsoft Dynamics CRM 2011 that focuses on client and case management, billing and payments, scheduling and time reporting.
  • Implemented Partner Relationship Management system for a cross-Canada public awareness and al movement using Microsoft Dynamics CRM 2011
  • Designed and developed Closing records management system using Microsoft Dynamics CRM 4

VIII. Database Administrator/Developer Family Service

Toronto

Tools & Technologies:

  • SQL Server 6.5/2000/2005, SSRS
  • Microsoft Office, MS Project, Visio, Erwin, Outlook, Visual Studio
  • Visual Basic 6, VB.Net, C#, ASP, ASP.Net, Java Script, XML, HTML, MS Access 2000/2007, PDS Vista, EasyAsk

Responsibilities:

  • Lead the successful implementation of Confidential ( Confidential ) - a .Net based web application developed by Confidential Canada. Responsible for on-going support, maintenance and improvement of the application(s) and the SQL 2005 based database servers.
  • Developed tools to facilitate research & planning and data quality control using VB6, SQL Server 2000 and ASP.
  • Developed and maintained a structured reporting engine using SQL Server 2008 Reporting Services. Responsible for maintaining the integrity and quality of data across the organization. Also perform data conversion, replication, UAT, end user, bug tracking and change control.
  • Administered the legacy case management software package called Confidential . Was responsible for providing robust performance by tuning the database running under SQL Server 6.5. Performed routine tasks such as backups, migration, software installation and end user support. Developed various reports required by government institutions as well as clients using Crystal Reports 8.5
  • Developed curriculum and material for end user and management . Regularly conduct individual as well group sessions and workshops to introduce new features of the application. For the first time in the agency, created videos to promote self-learning.

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