SUMMARY:

Highly motivated graduate seeking a career in the field of computer science. Eager to apply learned skills from studies and experience into new areas of enrichment that benefit an organization’s mission and purpose.

SKILLS & ABILITIES:

• Excellent at multi - tasking - successful in training new employees and assisting with customer service during peak hours.
• Steadfast in adhering to safety rules of an organization.
• Dedicated leader with excellent communication skills.
• Team oriented mindset to deliver positive results in both educational and organizational settings.
• Superior learning and comprehension skills to optimize individual tasks and complete objectives in a timely manner.

EXPERIENCE:

IT Analyst

Confidential

Responsibilities:

• Assist and resolve support tasks escalated from the help desk team via follow up inquires and solutions.
• Categorize and assign support tasks to the proper support teams to ensure the resolution of the given issue.
• Catalog known issues and solutions to expedite and streamline the handling process.
• Collaborate with and aid peers in task resolution and large tasks.
• Handle the troubleshooting of mobile applications for corporate and retail associates.
• Monitor and resolve incident tasks for retail locations.

Student Worker | I.T. Help Desk

Confidential

Responsibilities:

• Assist students and faculty in Technical Support issues related to system access, hardware troubleshooting and networking.
• Maintain, repair or replace malfunctioning PC hardware ranging from peripheral to core desktop component
• Explicitly document and escalate issues to second level support teams acting as a liaison for the end user.
• Solution existing issues created by end users and peers where no immediate resolution could be found without deeper review and investigation.

Crew Trainer

Confidential

Responsibilities:

• Train new employees and motivate/coach existing crew members in current and new processes and procedure.
• Ensure a high level of customer service that promises the maximum level of customer satisfaction with every visit to the location.
• Maintain a clean, organized work space that promotes a highly sanitary environment.
• Prepare food in accordance with food safety standards and regulations along with the high level of quality expected by the organization.