Highly motivated graduate seeking a career in the field of computer science. Eager to apply learned skills from studies and experience into new areas of enrichment that benefit an organization’s mission and purpose.
SKILLS & ABILITIES:
- Excellent at multi - tasking - successful in training new employees and assisting with customer service during peak hours.
- Steadfast in adhering to safety rules of an organization.
- Dedicated leader with excellent communication skills.
- Team oriented mindset to deliver positive results in both educational and organizational settings.
- Superior learning and comprehension skills to optimize individual tasks and complete objectives in a timely manner.
- Assist and resolve support tasks escalated from the help desk team via follow up inquires and solutions.
- Categorize and assign support tasks to the proper support teams to ensure the resolution of the given issue.
- Catalog known issues and solutions to expedite and streamline the handling process.
- Collaborate with and aid peers in task resolution and large tasks.
- Handle the troubleshooting of mobile applications for corporate and retail associates.
- Monitor and resolve incident tasks for retail locations.
Student Worker | I.T. Help Desk
- Assist students and faculty in Technical Support issues related to system access, hardware troubleshooting and networking.
- Maintain, repair or replace malfunctioning PC hardware ranging from peripheral to core desktop component
- Explicitly document and escalate issues to second level support teams acting as a liaison for the end user.
- Solution existing issues created by end users and peers where no immediate resolution could be found without deeper review and investigation.
- Train new employees and motivate/coach existing crew members in current and new processes and procedure.
- Ensure a high level of customer service that promises the maximum level of customer satisfaction with every visit to the location.
- Maintain a clean, organized work space that promotes a highly sanitary environment.
- Prepare food in accordance with food safety standards and regulations along with the high level of quality expected by the organization.