IT Analyst Resume

SUMMARY:

Highly motivated graduate seeking a career in the field of computer science. Eager to apply learned skills from studies and experience into new areas of enrichment that benefit an organization’s mission and purpose.

SKILLS & ABILITIES:

Excellent at multi - tasking - successful in training new employees and assisting with customer service during peak hours.
Steadfast in adhering to safety rules of an organization.
Dedicated leader with excellent communication skills.
Team oriented mindset to deliver positive results in both educational and organizational settings.
Superior learning and comprehension skills to optimize individual tasks and complete objectives in a timely manner.

EXPERIENCE:

IT Analyst

Confidential

Responsibilities:

Assist and resolve support tasks escalated from the help desk team via follow up inquires and solutions.
Categorize and assign support tasks to the proper support teams to ensure the resolution of the given issue.
Catalog known issues and solutions to expedite and streamline the handling process.
Collaborate with and aid peers in task resolution and large tasks.
Handle the troubleshooting of mobile applications for corporate and retail associates.
Monitor and resolve incident tasks for retail locations.

Student Worker | I.T. Help Desk

Confidential

Responsibilities:

Assist students and faculty in Technical Support issues related to system access, hardware troubleshooting and networking.
Maintain, repair or replace malfunctioning PC hardware ranging from peripheral to core desktop component
Explicitly document and escalate issues to second level support teams acting as a liaison for the end user.
Solution existing issues created by end users and peers where no immediate resolution could be found without deeper review and investigation.

Crew Trainer

Confidential

Responsibilities:

Train new employees and motivate/coach existing crew members in current and new processes and procedure.
Ensure a high level of customer service that promises the maximum level of customer satisfaction with every visit to the location.
Maintain a clean, organized work space that promotes a highly sanitary environment.
Prepare food in accordance with food safety standards and regulations along with the high level of quality expected by the organization.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship