Summary

Technology professional with over 25 years experience, including work with government clients State Community College, Unemployment Insurance, Social Services , managing implementations of healthcare information and EMR systems, private and retail sector application development manufacturing logistics and pharmacy system . Expert in gathering, analyzing and defining business and functional requirements creating prototypes, test data and plans, writing user documentation and workflows. Experience with Agile methodology and writing use cases Case Complete s/w . Proven ability to coordinate and lead seamless implementations and deliver technical solutions improving revenues, margins and workplace productivity.

Work History

Confidential

Business Analyst

• Led requirements workshops for cross-functional project team Principal Engineer / Mgr Quality Engineer / Solutions Architect / Mgr Software Development / Product Mgr / Project Mgr / Business Users SME's / Other BA's / etc
• Critically evaluated information gathered from workshops and multiple internal/external sources to expose and reconcile requirement conflicts, and decompose high-level information into details.
• Proactively delivered and communicated various artifacts, including Process Models, Power Point presentations, Functional Requirements, User Stories associated Tasks/To-Do lists.
• Adhered to US Government DHHS HIPAA and DIACAP Department of Defense Information Assurance Certification and Accreditation Process regulatory requirements and standards in regards to security of data storage and transfer, internally and externally.

Confidential

Business Analyst

• Supported a large web portal project that revolved around the search, quote, purchase and management process of online health insurance offerings from the consumer-directed perspective.
• Was responsible for being the diversified markets point person when gathering requirements and system flow specifications from IT vendors and business .
• Worked with development teams, QA UAT testers, analysts and business stakeholders.

Confidential

Business Analyst

• Work with Risk, Accounting, Management staff and outside Software Vendor Adapt2 to successfully implement ERCOT ISO Link project.
• Lead and facilitate team meetings to determine business and functional requirements.
• Author documents and other artifacts and disseminate to all involved parties.
• Participate in QA and UAT writing and monitoring test plans.

Confidential

Business Systems Analyst

• Work with team of Business Analysts, Systems Analysts, IT software programmers, Business Users,
• SME's and outside consulting firm CGI to define Functional Design specifications.
• Facilitate and lead team meetings to decompose high level information.
• Document business requirements and create work flow diagrams.
• Elicit requirements and business needs using interviews, document analysis, workshops and site visits with business users.
• Supported and assisted in mapping of Revenue address file/data exchanges to Lexis Nexis and other federally mandated security requirements.

Confidential

Business Analyst

• Work with team of Tax Auditors to analyze current system as is and document business function requirements to be .
• Identify project scope, develop timelines project plans.
• Coordinate and document team outcomes, creating context diagrams, use cases application flow. diagrams, activity diagrams, screen wireframes associated Word Excel documents.
• Write Technical Specs and include listing of data maps to be included/used in Application Development.
• Research and recommend business process re-engineering initiatives.
• Consult with management staff on system solutions.
• Analyze issues and negotiate solutions with team of Tax Auditors.
• Lead and facilitate JAD sessions.

Confidential

Project Manager/Business Analyst:

• Performed needs assessment for office manager and staff, surgeons, dietician, social worker and patient educator for EHR EMR electronic medical records software package in pursuit of achieving ASBS Center of Excellence certification achieved in 2006 .
• Gathered and documented both internal/practice and external/ASBS mandated requirements. ASBS COE stipulations included long-term patient follow-up to consistently monitor and track outcomes, complications and co-morbidities in EMR form, in order to submit statistics to ASBS for research purposes, while complying with all applicable patient privacy and confidentiality regulations.
• Analyzed various EHR EMR packages from several COTS vendors RemedyMD, Medical Manager for suitability and compliance. Recommended best product and installed software acted as intermediary between clinic staff and vendor development team
• Trained all staff in use of application. Assisted users and vendor to customize package to clinic's specific needs.
• Acted as local helpdesk and performed customer support for clinic staff, surgeons, et al. Wrote all user/functional guides, manuals and documents.
• Ensured adherence to the Bariatric Surgery Center of Excellence standards and mandates, US Government DHHS HIPAA requirements and all other hospital policies and procedures

Confidential

Sr. Systems Analyst/Programmer

• Designed and developed computer code to create Registration, Admissions, Financial Aid, Bursar and Business Office applications for Credit and Non-Credit classes, using Unisys 4GL language MAPPER .
• Designed, developed and coded student self-service web pages Registration, Course Availability, Transcripts, Student Bills and Schedules using Unisys product COOL-ICE along with HTML, CSS and JavaScript. Reduced student lines during Registration periods by over 50 .
• Created accurate and timely reports for items such as Attendance Rosters, State mandated Institutional Research data, GL accounting and audits and problem ticket statistics.
• Tested, debugged and implemented above programs developed testing data and performed data input wrote system documentation implemented program enhancements and effected maintenance on applications.
• Trained staff, faculty, students and all levels of management in all areas of computer and application usage.
• Project management and tracking regular meetings with clients/users, created test plans, project plans, implementation plans and tracked project through SDLC life cycle.
• Provided production support for both maintenance and enhancement solutions.
• Resolved approximately 250/year help desk tickets and production failures for software applications and hardware issues submitted by user community Registrar and Registration clerks, Admissions clerks, Financial Aid, Bursar and Business Office .
• Provided individual face-to-face and phone support.
• Used PEREGRINE helpdesk software.