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Sr. Business Analyst Resume

Lansing, MI

SUMMARY

  • Over 8 years of professional experience in Business Analysis in Banking/Finance, Insurance, E - Commerce, Web services experience, Healthcare domain.
  • Experience in B2B, B2C and Ecommerce portals web application developments.
  • Extensive experience with Business-to-consumer (B2C) sales of tangible goods/online services and Business-to-business (B2B) scenarios, such as e-procurement and e-commerce.
  • Experience with Onsite/Offshore co-ordination model.
  • In depth knowledge in the Investment Banking Industry, Mortgage Loan Origination, Loan Servicing, Brokerage services, Commercial Banking, Retail Banking, Asset Wealth Management, Cash Management, Capital Market and Credit Risk Fundamentals.
  • Experience on both Agile and Waterfall Software development methodology.
  • Responsibilities carried out as Business Analyst, Systems Analyst, on Business side as well as IT side.
  • Responsible for new and existing product development, marketing, and sales of all e-Commerce services (Foreign Exchange, Retail and Small Business Online Banking, Move Money, Confidential Commercial Treasury/Cash Management Online Banking, Mobile Banking, Consumer and Business Loans and International & Foreign Trade Services).
  • Managed program and project efforts for Logistics and E-Commerce, POS, Supply Chain, CMS, and Web based applications, business strategy and web site content.
  • Strong knowledge in P&C, Personal Lines & Commercial Line Insurance and Online Banking
  • Knowledge of full life cycle implementation in building a Data Warehouse
  • Subject matter expertise in Securities and Capital Markets, Risk Management (Market and Credit), Fixed Income and Derivatives, Credit Derivatives Market, Emerging Market, Equity Market, Fixed Income Market and Money Market
  • Strong domain knowledge in Confidential . Good understanding of basic principles of financial markets and instruments (Equity Derivatives, Cash Equities (Domestic and International), Fixed Income, FX, Derivatives (FX Options, OTC Options, Swaps, Forwards, Futures, Market Link Investments, Deposits, Repos, CDS), Mutual funds, NAV, fund accounting.
  • Immense knowledge in Health care operations, Interfaces, Reports, Letters and system Migrations, Health Administration - Claims processing (auto adjudication), Claims pricing and testing, HIPAA, enrollment, Medicare, Medicaid, CDHP.
  • In-depth knowledge in the Investment Banking Industry, Project Finance, Credit Card Industry, Mortgage Loan Origination, Loan Servicing, Treasury Services (ACH, Wire Transfers etc.), Brokerage Services, Commercial Banking, Retail Banking, Asset Wealth Management, Cash Management, Capital Market and Credit Risk Fundamentals.
  • Hands on experience in creating SQL Queries, Stored Procedures, Triggers, Views, Indexes in SQL Server with a strong understanding of data & analytics.
  • Transformed business requirements into functional specifications, focusing on workflow analysis and design, business process re-engineering, user interface - UI design, and process flow modeling.
  • Expert in MS Office Products such as Word, Excel, Project, Power Point, Access, Visio.
  • Conducted various JAD sessions with business users and separately with development, QA teams.

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential, Lansing, MI

Responsibilities:

  • Worked with product SMEs to define product specifications in order to define Line of Business within Policy Center
  • Defined customization product rules including coverable items, coverage, coverage terms, deductibles, and limits within Policy Center system
  • Organized various group organizations in Policy Center, as indicated by the producer tree and defined requirement for integration them with Billing Center
  • Worked with cross-functional Claim Center team to be sure that LOB is in sync with Policy Center as configuration continues
  • Interacted with Guidewire Development team on synchronizing the screens based on customizations
  • Defined business rules for account and agent set-up within PC and integration requirements for downstream applications including Billing Center
  • Created business requirements for Policy Center to have a producer management system to track detailed information about producers.
  • Working on requirements for Guide Wire Claim Center Implementation and integration of Policy Center with legacy systems, document output management systems and Rules & Rating Engine
  • Designed a new replacement requirements template which could be used across all lines of businesses to maintain consistency
  • Interacted with business heads to finalize the product backlog for the Guidewire application. Working on Voided Claims, Subrogated Claims and Multiple Claims in a Single Incident.
  • Worked in mainframe environment and used SQL to query various reporting databases.
  • Assisted in building a Business Analysis Process Model using Rational Rose and Visio.
  • Performed extensive Requirement analysis and developed use cases and workflows.
  • Interacted with Product Specialists and Product Analysts to identify the changes in the existing system and additional features required in new system
  • Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, etc.
  • Played a key role in the planning, User Accepted testing (UAT), and Implementation of system enhancements and conversions.
  • Analyzed system performance and initiated process improvement measures for mainframe and Web-based applications.
  • Actively involved in Defect Management Process and actively involved in Bug Review meetings.
  • Experience in writing test plans, defining test cases, developing and maintaining test scripts.
  • Actively Involved in Manual Testing Regression Testing of the Application and writing defects in QC
  • Strong experience in conducting System Testing & User Acceptance Testing (UAT) and documentation of test cases.
  • Establish documentation for agile methodology for implementation with a very water-fall-centric development team.
  • Extensive Knowledge of Policy Management System (PMS), P&C, property, home LOB.
  • Provided clear and concise documentation regarding requirements management plans, Functional Requirements, supplemental Requirements, Test Plans and Test Cases.
  • Conducted mass user interviews with brokers, enterprise user representatives and SMEs.
  • Successfully handled various P&C Insurance projects like Auto Rate Redesign, Home Rate Redesign, Customer Billing Output, Earthquake Transition, EDI Lien holders and Dwelling.
  • Conducted JAD sessions for communicating with Stakeholders and Project directors
  • Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
  • Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD using UML.
  • Performed requirement analysis, went through all the use cases and issue logs.

Environment: Rational Requisite pro, SQL, Java, Microsoft Office Visio, Guidewire Policy Center, Billing Center and Claim Center MS Excel

Confidential USA, Confidential, NY

Sr Business Analyst / Systems

Responsibilities:

  • Complete project leadership of ecommerce solution for Confidential .com business platform for multiple sales channels - Business direct (B2B), Consumer Direct (B2C) and Retail channels using Microsoft Project for Web 2.0 architecture with Agile software development.
  • Monitored customer activity with Digital Services and developed corrective action plans to address issues/defects.
  • Participated in the business processes conducted and controlled through Salesforce.com and requirements of the tool
  • Supported the GSA ( Confidential 's Professional Services Automation Tool) Roll Out globally
  • Define technical goals and business processes for the ecommerce platform.
  • Experience with packages like Endeca, ATG, FatWire, Sterling Commerce Yantra, Unica, eCommera, DemandWare, etc.
  • Help analyze, troubleshoot, and/or tune Sterling Commerce product performance or deployment issues when required
  • Responsible for providing technical and functional expertise and direction for the Sterling (formerly known as Yantra) OMS (Order Management System) delivery.
  • Conceptualize and define an ecommerce platform that is highly available, highly scalable, with low maintainability and high performance, built using reusable components and optimized
  • Created estimates, budgets and shuffled resources between tasks as needed.
  • Help develop and propose Sterling OMS-centric processes, policies, and standards
  • Expert knowledge of Sterling Order Management System components, API's, and related Interfaces
  • Created WBS, negotiated Triple Constraints, wrote RFP and evaluated proposals
  • Full project lifecycle experience on several large, complex Sterling Commerce/Yantra solution implementations
  • Worked with internal users for bug management and bug triaging.
  • Played a substantial role in defining processes and in gathering business and functional requirements for selecting the right stock option for the customers.
  • Utilized Requisite Pro for preparing the Business requirements document.
  • Created data models and business process models using Rational Rose. Followed top down leveled technique for building the Business Process Models.
  • Participated in the process of preparing verification master plan to clearly and concisely describe the company's philosophy, expectations, and approach.
  • Interacted with Business Users to generate and review business test cases to upgrade User Interface system.
  • Manage Risks: Risk management and mitigation. Anticipate, enumerate and plan for contingencies.
  • Streamline operations and optimize resources for ecommerce platform.
  • Detailed reporting on pre and post deployment activities and tasks.
  • Define release plans for ecommerce platform with release managers according to gathered information from various IT departments.
  • Saved over $4.5 million over complete lifecycle of ecommerce project by incorporating advance research and implementing project optimization techniques.

Environment: Shell Scripting, SQL, PL/SQL, Test Plan, Test Cases, Test Scripts, COBOL, VSAM Files, TSO, MVS, ISPF, JCL, XML, XSLT, XSD, XML Spy.

Sr. Business Analyst

Confidential, Norristown, PA

Responsibilities:

  • Gathered Mortgage and online suite requirements from PNC clients and analyzed them
  • Used Team Foundation Server to provide source code management, reporting, requirements management, project management for agile software development, build lab management, testing and release management capabilities.
  • Worked in ETL environment involving Informatics/Data Stage and Business Intelligence tools like Cognos, Business Objects. Initiated Requirement gathering, analyzing, validating, and authoring use cases using UML
  • Prepared Use Case documents for all system requirements and followed the RUP process
  • Interacted with Legal & Compliance team to include regulatory aspects
  • Used Siebel Customer order management to simplify the complex of tracking products across multiple catalog and systems, present targeted product bundles for greater revenues, reducing operating costs.
  • Held JAD, RAD sessions, finalized business requirements & prepared functional specifications
  • Involved in Inception Phase and prepared logical data models, BRD, supporting document indoors containing essential business elements, definitions and descriptions of the relationships between the actors to analyze and document business data requirements
  • Documented various phases of product life cycle, and details of each iteration execution.
  • Arranged meetings & Managed meeting minutes & created Business process flows in BPMN
  • Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio.
  • Performed billing functions for clients and insurance carriers and Third Party payers.
  • Wrote SQL commands and procedures, to check for newly provisioned Mortgage and credit data for consistency and updated invalid fields with proper value.
  • Worked through the testing lifecycle by developing test cases, test plans, manual tests
  • On HP Coactively involved in developing, executing and managing User Acceptance Testing (UAT).
  • Used TSS to process safe secure payments, keep track of all finance billing information.
  • Used MS Project for project scheduling, worked with coders in development
  • Effectively implemented the Change Management and Configuration Management process.
  • Performed change configuration management and defect management
  • Analyzed business requirements and constructed business logical models.
  • Prepared user guide & support documentations. Expanded existing filing resources, trained team on it

Sr. Business Analyst

Confidential, Minneapolis, MN

Responsibilities:

  • Complete project leadership of ecommerce solution for Confidential .com business platform for multiple sales channels - Business direct (B2B), Consumer Direct (B2C) and Retail channels using Microsoft Project for Web 2.0 architecture with Agile software development.
  • Monitored customer activity with Digital Services and developed corrective action plans to address issues/defects.
  • Participated in the business processes conducted and controlled through Salesforce.com and requirements of the tool
  • Supported the GSA ( Confidential 's Professional Services Automation Tool) Roll Out globally
  • Define technical goals and business processes for the ecommerce platform.
  • Experience with packages like Endeca, ATG, FatWire, Sterling Commerce Yantra, Unica, eCommera, DemandWare, etc.
  • Help analyze, troubleshoot, and/or tune Sterling Commerce product performance or deployment issues when required
  • Responsible for providing technical and functional expertise and direction for the Sterling (formerly known as Yantra) OMS (Order Management System) delivery.
  • Conceptualize and define an ecommerce platform that is highly available, highly scalable, with low maintainability and high performance, built using reusable components and optimized
  • Created estimates, budgets and shuffled resources between tasks as needed.
  • Help develop and propose Sterling OMS-centric processes, policies, and standards
  • Expert knowledge of Sterling Order Management System components, API's, and related Interfaces
  • Created WBS, negotiated Triple Constraints, wrote RFP and evaluated proposals
  • Full project lifecycle experience on several large, complex Sterling Commerce/Yantra solution implementations
  • Worked with internal users for bug management and bug triaging.
  • Played a substantial role in defining processes and in gathering business and functional requirements for selecting the right stock option for the customers.
  • Utilized Requisite Pro for preparing the Business requirements document.
  • Created data models and business process models using Rational Rose. Followed top down leveled technique for building the Business Process Models.
  • Participated in the process of preparing verification master plan to clearly and concisely describe the company's philosophy, expectations, and approach.
  • Interacted with Business Users to generate and review business test cases to upgrade User Interface system.
  • Manage Risks: Risk management and mitigation. Anticipate, enumerate and plan for contingencies.
  • Streamline operations and optimize resources for ecommerce platform.
  • Detailed reporting on pre and post deployment activities and tasks.
  • Define release plans for ecommerce platform with release managers according to gathered information from various IT departments.
  • Saved over $4.5 million over complete lifecycle of ecommerce project by incorporating advance research and implementing project optimization techniques.

Environment: Shell Scripting, SQL, PL/SQL, Test Plan, Test Cases, Test Scripts, COBOL, VSAM Files, TSO, MVS, ISPF, JCL, XML, XSLT, XSD, XML Spy.

Sr. Business Analyst

Menlo Park, CA

Responsibilities:

  • Responsible for coordinating internal and external groups for merger project including development, testing, implementation, status reporting to PMO, release management, change management and control of project.
  • Involved in all phases of Software development life cycle (SDLC) in Agile Scrum framework.
  • Worked as a business analyst to build enterprise reporting system to support Risk Analysis, Securities and their Valuation, Asset Management, risks and returns, Bond Pricing, MBS, ABS, Derivatives (repos, interest rate swaps), Money Market Instruments and used strong knowledge of financial statements, cash flow, Financing Structures, Capital Management, Portfolio Analysis, Budgeting, trade capture application, risk management, and Investment Accounting
  • Implemented and Used SWIFT messaging system to test the flow of messages from and into the new system and was also involved in ETL process
  • Heavily involved in technical side of retail banking, especially in brokerage services.
  • Responsible for fund Level portfolio analysis in an account for private clients.
  • Designed and implemented basic SQL queries for QA testing and report / data validation.
  • Established Agile methodology for the project execution.
  • Conduct annual Gap Analysis to determine the effectiveness and deficiencies in existing PMO process.
  • Worked on JAD (Joint Application Design) as per the technical specifications of the application.

Environment: Microsoft Office Suite, Windows NT/XP, Oracle, SQL, SQL Server, Agile, Recon, Base camp, Clarity, Visio.

Reporting Analyst/BA

Confidential, Dallas, TX

Responsibilities:

  • Conducted formal interviews, Live Meetings and JAD sessions with business users Subject Matter Experts (SME's) for requirement gathering.
  • Successfully managed projects involving enhancements and repairs to Eagle STAR accounting software that resulted in increased productivity and efficiency.
  • Worked extensively with the users and with different levels of management to identify requirements, business events and to develop functional specifications.
  • In-depth knowledge of customs (ACE) valuation methodologies.
  • Assured that all Artifacts are in compliance with Confidential SDLC Policies and guidelines and used agile methodologies to in Confidential rapid changes in the requirements.
  • Day-to-day management of ecommerce projects, including homepage, content and product list pages. Promotion/campaign management and scheduling, taxonomy and catalog management, site redirects, vanity url management, and price overrides.
  • Worked as and implemented Oracle Application Finance Functional consultant and upgraded project experience.
  • Utilized the business requirements to develop detailed user interface for the application prototype designed and developed different use cases, Relational Diagrams activity diagrams, sequence diagrams, swim lane diagram using MS Visio and UML.
  • Performed Tableau platform troubleshooting and performance optimization.
  • Worked with and knowledge of ESRI software products and GIS
  • Maintained documentation and filing systems to facilitate EDI.
  • Experience working across all phases of the SDLC. In depth knowledge of consumer lending.
  • Assisted in developing the Business Flow Diagram using MS Visio
  • Worked with cross-functional teams for building the use cases
  • Proven experience in working across technology groups and SDLC at senior levels
  • Created initial configuration of CMS for new deployments.
  • Processed amendment transactions by updating Loan IQ, calculating and distributing any applicable fees and applying any associated fees and/or cost allocations.
  • Assisted in creating the project templates for Use case specification, Change request form, functional specification documents and Business Requirement documents and Defect status form

Tools: MS Visio, MS Office Suite, Client Server, Windows XP, MS Project, Share point, Oracle.

Business System Analyst (Merchandising/Warehousing)/BA

Confidential, Hingham, MA

Responsibilities:

  • Used Agile and Scrum methodology for a sequential development process.
  • Communicated effectively with Stakeholders, and various project teams like Business and Technical support, UI, Development, Testing and Release.
  • Effectively implemented all Scrum practices for the development of the product.
  • Involved in all stages of Scrum process like adding user stories to product backlog, designing story boards, sprint cycle, sprint review meeting with business owners.
  • Documented the "scope" (HLBR's High Level Business Requirements) of the project based on the input from the Business owners and business intent.
  • Knowledge of Critical Success Factor (CSF), Critical to Quality (CTQ) and Key Performance Indicators (KPI) are met for these applications in closure and triage of incidents
  • Conducted Scope Review meetings with the Business owners and Stakeholders to get the approvals on scope.
  • Based on the scope captured, analyzed System requirements through interactions with stakeholders, SME's, Tech leads and Business Owners.
  • Responsible for the quality audit of a variety of specific processes within the operations services for Claims to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved
  • Worked closely with SME's and Tech Leads and did analysis on the high level business requirements to convert them to system requirements.
  • Experience using or maintaining healthcare data, especially hospital billing or claims data
  • Finalized and documented the Business Requirements for the application, with business heads through proper communication channels.
  • Processed amendment transactions by updating Loans, calculating and distributing any applicable fees and applying any associated fees and/or cost allocations.
  • Worked closely with Copywriters to create content for the Web Pages based on requirements through Web Analytics Design and Implementation.
  • Enhancement of the Legacy System covered all of the business requirements related to Valuations from maintaining the panel of appraisers to ordering, receiving, and reviewing the valuations.
  • Interacted with technical team in understanding the procedure for Content Management and version control of content.
  • Experience in Health Care Claims, Contracts, Benefit Application, Coordination of Benefits
  • Knowledge, Skills & Abilities
  • Provided documents, processes and procedures relating to the ERP system.
  • Focused on documenting the supply chain segment of product orders and fulfillment using UML models such as sequence and deployment diagrams.
  • Worked extensively in collaboration of distributor/wholesaler and customer seamless transition of product delivery in supply chain segment of the business.
  • Extensively used QC (Quality Center) for requirements gathering purposes. Created Test Scripts and defects using Mercury Quality Center.
  • Developed enterprise CRM software solutions by participating in JAD sessions, performing requirements analysis, analyzing system flows, data usage, and work processes.
  • Participated in QA meetings such as test strategy, test methodology and test plan meetings.

Business Analyst

Responsibilities:

  • Provided inputs in the strategic development of detailed project plans, work assignments, Confidential dates etc. during the JAD sessions.
  • Developed questionnaires and organized meetings emphasizing the scope of the project in order to provide key initiatives in working with users in defining project and system requirements.
  • Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD using UML and set the technical foundation for Oracle 9i and MS-SQL system.
  • Analyzed the results of scenario testing and added comments for high-level management understanding during teleconferences.
  • Developed policies and procedures from loan promotion to loan termination based on the process flows created in Visio.
  • Performed requirement analysis keeping in mind the existing system and the technicalities of the new business stream of Toyota.
  • Developed strategic partnerships with the business unit to prepare a solid knowledge base of the business line, including the business plan, products, and process' and revenue streams aimed towards problem solving.
  • Created policies and procedures document with client specified format requirements.
  • Helped the management in setting up Escrow account, GL etc.
  • Played a key role in the planning, testing, and implementation of system enhancements and conversions, especially the in corporation of data warehousing techniques in system.
  • Assisted in presenting reports and analysis to help guide the management.
  • Guided new members on the project on resources and material available and the goals for future.
  • Established a RUP (Rational Unified Process) centric business analysis methodology.

Environment: J2EE, DB2, RUP, UML, SQL, MS-Office, MS Project, MS Access.

Business Analyst

Confidential

Responsibilities:

  • Responsible for defining the scope of the project, gathering business requirements, doing gap analysis and documents them textually or within models.
  • Interacted with the stakeholders by interviewing them, by preparing questionnaire and getting feedback.
  • Gathered and documented the requirements that are critical to the business mission and using those requirements to design application software.
  • Gathered requirements for generating account balance and transactions reports for a full year.
  • Gathered requirements for linking the card payment system to the centralized payment system.
  • Used Requisite Pro to document requirements, associated change requests with requirements and connected requirements with Use cases.
  • Documented business workflows textually as well as in UML diagrams according to RUP for the stakeholder review.
  • Supported IT unit creating functional specification documents for the design, development and implementation of strategic projects.
  • Created use case scenarios and documents work flow and business process.
  • Conducted FRS and URS reviews and walkthroughs with the designers, developers and stakeholders.
  • Supported the assigned project manager with creating detailed project plans assisting in developing, scheduling and tracking project timelines.
  • Analyzed and documented Business requirements and detail design of the software for full understanding of the business.
  • Hands on experience in creating JIRA
  • Tickets Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
  • Performed feasibility, adaptability study and risk analysis to identify the business critical areas from the user perspective.

Environment: Java, Oracle, UNIX, Rational Suite

Business Analyst

Confidential, Charlotte, NC

Responsibilities:

  • Liaison between the client and development team to support the client's data analysis and reporting needs.
  • Proficient in discussing and defining project, Gap Analysis with the clients from both a business and technical perspective.
  • Held responsibility for creating business flow diagrams and charts for E-commerce using MS Visio
  • Gather requirements for the listed options risk management system, specifically for index options risk management spreadsheet. Defining requirements for product control and risk management end of day feeds.
  • Wrote functional requirements and non-functional requirements based upon the approved business requirements by following UML processes and standard procedures for developing use cases, use case diagrams, and other supporting documentation.
  • Managed web content using Filenet and captured indexing requirements to index documents in Filenet
  • Analyzed existing data and used tools available to successfully forecast the pricing models.
  • Responsible for addressing, diagnosing, and resolving issues that arise on a day to day basis for the team. Also responsible for documenting the causes, analysis and final resolution to the issues/errors.
  • Identified areas of risk exposure and loss analysis techniques adopted.
  • Modeled the business processes of key supply chain segments and drafted requirements that elaborate the detail functionality and supporting structures that enable the key product delivery lifecycle.
  • Knowledge of regulations/regulatory reporting in the lending space especially commercial lending and risk management.
  • Extraction, evaluation, interpretation and analysis of data to produce reports such as monthly forecast reports, quarterly and annual budgets, Confidential tracking reports, Point of Sale (POS) data, profitability reports, sales forecasts reports, cost of refurbishing analysis, customer profitability analysis, price mix analysis, Product Category P&L analysis, cost to serve or contribution margin analysis. Solid knowledge of ERP software usage.

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