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Team Lead Resume

SUMMARY

  • 12 years in Siebel CRM 8.x/OUI + 2 years in Confidential HRMS.
  • Confidential - Functional Consultant/ Developer/Integration Lead/Siebel Team Lead/Architect.
  • Experience in requirement gathering, Siebel design/development, creating BRD, HLD/LLD.
  • Strong knowledge on Siebel architecture/data model and proficient with Siebel Tools/Client in configuration of objects along with scripting, WF, etc.
  • Experience in Siebel EAI - Web Services, MQ integrations, Data Access Service, IO, Siebel Adapters, EAI Transport adapters, Datamap, SOAP UI, WSDL, VBC, EBC, Symbolic URL etc.
  • Experience on Siebel OUI - Creation of new PM, PR, CSS for GUI changes.
  • Experience in performance tuning, defects handling, agile methology
  • Extensive onsite experience for projects like Allan Gray

TECHNICAL SKILLS

CRM: Siebel 7.8/8.x/OUI - eAutomobile, Finance, Confidential, Call Center, HTIM

Programming Lang: Siebel eScript / VB script, SQL, PL/SQL, C, JavaScript, XML, HTML

Databases: SQL Server 2000, Confidential 10g/9i

Operating System: Windows NT/98/2000/XP

Others: TOAD, SQL+, Jira, Confluence, SVN, Quality Center, Team Forge, Share Point, SOAP UI, Remedy, Main-Frame

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

  • Planning and execution of Siebel 8.1.1.15 upgrade project.
  • Responsible for Agile Scrum Sprint planning along with Scrum master.
  • Was responsible for OUI requirement gathering from product owner and designer at onshore. Preparing HLD at onshore and providing KT back to offshore.
  • Leading team of 12 technical resources. Defect manager for ST/SIT. QA manager for all the dev releases.
  • Development: Modified applet SWT, PM/PR/CSS for UI design. Supporting post go live, working on performance improvement for PAT issues.

Team Lead

Responsibilities:

  • Team lead for PSLDM (application & EAI). Release Manager for new releases.
  • Primary contact for Email related tickets, Web Services and P1-P2 tickets.

Team Lead

Responsibilities:

  • Worked on Agile Scrum methodology.
  • Team lead/Onsite Coordinator/BA for PSLDM (application & EAI) for requirement gathering.
  • Analyzing, creating BRD/Technical design and discussing the same with offshore team. Giving client demo at onsite for every release.
  • Created ETE email functionality to send email to customer after 72 hrs and escalation emails to manager after negative feedback.
  • Extensively worked on existing inbound WS, using Siebel Adapter, XML hierarchy property set, SOAP UI, etc. Created a new Interface using Confidential MQ. Created a new HTTP outbound WS to send opportunity records to external system.
  • Performance tuning for existing code and also defining processes for the same.

Confidential

Siebel CRM Developer

Responsibilities:

  • Team lead for Activities-Service Request module.
  • Traveled onsite to gather requirement, KT new releases.
  • Extensively worked on Run Time events, WF policies, DVM, State model.

Siebel CRM Developer

Responsibilities:

  • Responsible for requirement gathering and creating BRD, HLD, LLD documents.
  • Helping team to implement the requirement accordingly to the LLD.

Confidential

Siebel CRM Developer

Responsibilities:

  • Understanding the requirement from onsite team & creating technical design document.
  • Customize application by making changes using configuration. Troubleshooting/bug fixing for vanilla & developed application.

Confidential Finance

Siebel CRM Developer

Responsibilities:

  • Customize application by using configuration. Worked on email integration using WF and BS.
  • Responsible for SIT, UAT defects analysis and fixes.
  • Client facing for all the issues and bugs in SIT, UAT, change control, demos, UAT user/train the trainer.

Siebel CRM Developer

Responsibilities:

  • Responsible for onsite development. Worked on configuration, e-Script & VB scripts for web service for integration.
  • Created simple Actuate reports using Actuate eReport designer.

Siebel CRM Developer

Responsibilities:

  • Understanding the Islamic process flow and implementing the Integration process using MQ Series.

Confidential

CRM Developer

Responsibilities:

  • Developing requirement on prototype environment & then on development environment.

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