Team Lead Resume

SUMMARY

12 years in Siebel CRM 8.x/OUI + 2 years in Confidential HRMS.
Confidential - Functional Consultant/ Developer/Integration Lead/Siebel Team Lead/Architect.
Experience in requirement gathering, Siebel design/development, creating BRD, HLD/LLD.
Strong knowledge on Siebel architecture/data model and proficient with Siebel Tools/Client in configuration of objects along with scripting, WF, etc.
Experience in Siebel EAI - Web Services, MQ integrations, Data Access Service, IO, Siebel Adapters, EAI Transport adapters, Datamap, SOAP UI, WSDL, VBC, EBC, Symbolic URL etc.
Experience on Siebel OUI - Creation of new PM, PR, CSS for GUI changes.
Experience in performance tuning, defects handling, agile methology
Extensive onsite experience for projects like Allan Gray

TECHNICAL SKILLS

CRM: Siebel 7.8/8.x/OUI - eAutomobile, Finance, Confidential, Call Center, HTIM

Programming Lang: Siebel eScript / VB script, SQL, PL/SQL, C, JavaScript, XML, HTML

Databases: SQL Server 2000, Confidential 10g/9i

Operating System: Windows NT/98/2000/XP

Others: TOAD, SQL+, Jira, Confluence, SVN, Quality Center, Team Forge, Share Point, SOAP UI, Remedy, Main-Frame

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

Planning and execution of Siebel 8.1.1.15 upgrade project.
Responsible for Agile Scrum Sprint planning along with Scrum master.
Was responsible for OUI requirement gathering from product owner and designer at onshore. Preparing HLD at onshore and providing KT back to offshore.
Leading team of 12 technical resources. Defect manager for ST/SIT. QA manager for all the dev releases.
Development: Modified applet SWT, PM/PR/CSS for UI design. Supporting post go live, working on performance improvement for PAT issues.

Team Lead

Responsibilities:

Team lead for PSLDM (application & EAI). Release Manager for new releases.
Primary contact for Email related tickets, Web Services and P1-P2 tickets.

Team Lead

Responsibilities:

Worked on Agile Scrum methodology.
Team lead/Onsite Coordinator/BA for PSLDM (application & EAI) for requirement gathering.
Analyzing, creating BRD/Technical design and discussing the same with offshore team. Giving client demo at onsite for every release.
Created ETE email functionality to send email to customer after 72 hrs and escalation emails to manager after negative feedback.
Extensively worked on existing inbound WS, using Siebel Adapter, XML hierarchy property set, SOAP UI, etc. Created a new Interface using Confidential MQ. Created a new HTTP outbound WS to send opportunity records to external system.
Performance tuning for existing code and also defining processes for the same.

Confidential

Siebel CRM Developer

Responsibilities:

Team lead for Activities-Service Request module.
Traveled onsite to gather requirement, KT new releases.
Extensively worked on Run Time events, WF policies, DVM, State model.

Siebel CRM Developer

Responsibilities:

Responsible for requirement gathering and creating BRD, HLD, LLD documents.
Helping team to implement the requirement accordingly to the LLD.

Confidential

Siebel CRM Developer

Responsibilities:

Understanding the requirement from onsite team & creating technical design document.
Customize application by making changes using configuration. Troubleshooting/bug fixing for vanilla & developed application.

Confidential Finance

Siebel CRM Developer

Responsibilities:

Customize application by using configuration. Worked on email integration using WF and BS.
Responsible for SIT, UAT defects analysis and fixes.
Client facing for all the issues and bugs in SIT, UAT, change control, demos, UAT user/train the trainer.

Siebel CRM Developer

Responsibilities:

Responsible for onsite development. Worked on configuration, e-Script & VB scripts for web service for integration.
Created simple Actuate reports using Actuate eReport designer.

Siebel CRM Developer

Responsibilities:

Understanding the Islamic process flow and implementing the Integration process using MQ Series.

Confidential

CRM Developer

Responsibilities:

Developing requirement on prototype environment & then on development environment.

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