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Business Analyst Resume

SUMMARY

  • Hands - on IT Business Analyst with 15+ years of advancement in the IT arena, from helpdesk associate to current role as Business Analyst for a large Confidential .
  • Dedicated leader who managed various successful high- and low-budget projects and initiatives.
  • Strong background executing project requirements and transforming business methods for optimal delivery.
  • Calm and solution-focused when troubleshooting urgent technical issues; devise and execute viable strategies based on clear, careful analysis of available data.
  • Active collaborator who listens to and incorporates perspectives of diverse colleagues and business functions.

TECHNICAL SKILLS

Hardware: IBM, Dell, Compaq, Macintosh, and various other computer hardware.

Operating Systems: All Microsoft Server applications, Windows Vista, Windows 2003, Windows XP, Windows 2000, Windows 9X, Unix, Linux, AS400, Mainframe, Novell Netware, and Mac OS.

Software: MS Office, Lotus 123, Claris Works, Word Perfect, Visio, PowerPoint, Adobe Acrobat Writer, Adobe PhotoShop, Adobe GoLive, Front Page, QuarkXPress, IIS, and Post.Office.

Email Systems: Exchange, GroupWise, Lotus Notes, and I-mail.

Languages: HTML, Flash, and Visual Basic.

PhoneSystems: Avaya phone system and Cisco IP telephones.

Networks: Novell, Linux, and all Microsoft networks.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

  • Lead requirements analysis, validation, and verification for various bank projects while ensuring requirement statements are clear, concise, complete, and verifiable.
  • Communicate (both verbally and in writing) with various business units that rely on information to define system requirements or organizational processes.
  • Collect, analyze, and relay project business requirements to development team. Effectively communicate relevant information to project and bank managers.
  • Work with departments to identify and make process improvements. Review and prepare system documentation per department specifications.
  • Guide requirements prioritization based on project and business value.
  • Manage requirement changes by effectively applying bank’s change control processes and tools.
  • Help project manager enforce all deadlines and schedules.

Business Analyst

Confidential

Responsibilities:

  • Developed and coordinated companywide incident management activities; maintained optimal functioning of related processes across all support areas.
  • Ensured effective and rapid response to major incidents. Reviewed and suggested changes to drive continuous improvement of incident management process.
  • Guided, trained, and developed support staff on diverse incident management topics. Advised on efficient resolution of incidents and effective negotiation with customers and service teams.
  • Provided regular incident bulletins to support staff and managers on open issues.
  • Led monitoring and resolution of stalled or breached jobs with second- and third-level groups.
  • Produced metrics for service performance and client satisfaction on a regular and ad hoc basis.

Network Engineer

Confidential

Responsibilities:

  • Planned and coordinated office network migration from Novell 5 to Windows 2003.
  • Configured and deployed Windows 2003 server and domain controller. Reset and set up user accounts in Windows 2003 server.
  • Helped staff order and install various computer hardware and software. Deployed and supported desktops, laptops, AV equipment, phones, printers, copiers, and wireless devices.
  • Reset and released user accounts, printers, and reports on the Mainframe, Unix, AS400, and various other insurance-specific applications.

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