Business Analyst Resume

SUMMARY

Hands - on IT Business Analyst with 15+ years of advancement in the IT arena, from helpdesk associate to current role as Business Analyst for a large Confidential .
Dedicated leader who managed various successful high- and low-budget projects and initiatives.
Strong background executing project requirements and transforming business methods for optimal delivery.
Calm and solution-focused when troubleshooting urgent technical issues; devise and execute viable strategies based on clear, careful analysis of available data.
Active collaborator who listens to and incorporates perspectives of diverse colleagues and business functions.

TECHNICAL SKILLS

Hardware: IBM, Dell, Compaq, Macintosh, and various other computer hardware.

Operating Systems: All Microsoft Server applications, Windows Vista, Windows 2003, Windows XP, Windows 2000, Windows 9X, Unix, Linux, AS400, Mainframe, Novell Netware, and Mac OS.

Software: MS Office, Lotus 123, Claris Works, Word Perfect, Visio, PowerPoint, Adobe Acrobat Writer, Adobe PhotoShop, Adobe GoLive, Front Page, QuarkXPress, IIS, and Post.Office.

Email Systems: Exchange, GroupWise, Lotus Notes, and I-mail.

Languages: HTML, Flash, and Visual Basic.

PhoneSystems: Avaya phone system and Cisco IP telephones.

Networks: Novell, Linux, and all Microsoft networks.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

Lead requirements analysis, validation, and verification for various bank projects while ensuring requirement statements are clear, concise, complete, and verifiable.
Communicate (both verbally and in writing) with various business units that rely on information to define system requirements or organizational processes.
Collect, analyze, and relay project business requirements to development team. Effectively communicate relevant information to project and bank managers.
Work with departments to identify and make process improvements. Review and prepare system documentation per department specifications.
Guide requirements prioritization based on project and business value.
Manage requirement changes by effectively applying bank’s change control processes and tools.
Help project manager enforce all deadlines and schedules.

Business Analyst

Confidential

Responsibilities:

Developed and coordinated companywide incident management activities; maintained optimal functioning of related processes across all support areas.
Ensured effective and rapid response to major incidents. Reviewed and suggested changes to drive continuous improvement of incident management process.
Guided, trained, and developed support staff on diverse incident management topics. Advised on efficient resolution of incidents and effective negotiation with customers and service teams.
Provided regular incident bulletins to support staff and managers on open issues.
Led monitoring and resolution of stalled or breached jobs with second- and third-level groups.
Produced metrics for service performance and client satisfaction on a regular and ad hoc basis.

Network Engineer

Confidential

Responsibilities:

Planned and coordinated office network migration from Novell 5 to Windows 2003.
Configured and deployed Windows 2003 server and domain controller. Reset and set up user accounts in Windows 2003 server.
Helped staff order and install various computer hardware and software. Deployed and supported desktops, laptops, AV equipment, phones, printers, copiers, and wireless devices.
Reset and released user accounts, printers, and reports on the Mainframe, Unix, AS400, and various other insurance-specific applications.

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