Business Analyst Resume Profile

SUMMARY

Business Computer Systems Project Development through full lifecycle. System Administration in Linux/Unix LAMP , Windows Mac OSX MS/CS Applications support 24/7 live customer facing roles, incident management, in enterprise cloud environments. Customer support and direct sales experience including commendations.

6 years project management through compete life cycle Extensive Customer service background

10 Years project support in Tier I, II and III Support Desks, Rollouts, Migrations, Automation

Experience in Sales, Customer Service and transaction and team management

3 Years LMS Systems management for direct clients, configuration, reporting, UI/UX design

Shell/PERL Scripting Automation in vi/emacs in RHEL, Fedora, FreeBSD, HPUX

Alert/event Monitoring with Nagios, Netcool, Argus, Gomez Ticketing w/Service Now, Siebel, Bugzilla

6 years Incident Management Customer/Client Facing Roles

Config Mgmt, security, paging, swapping, RAID, load balancers, VIPs, stack tracking, Open Stack

http headers, IPv4 and IPv6 ssh, mssh, YSM, Adium Irc, irssi, SecureID, VPN pack deploy yum

Worked in Banking, Finance, Technology other industries

Creation/Execution of SQL queries Oracle/Access with Java/VB programming/Apache environments

Symantec Backup Support Mobile Iron Android, Iphone, tablet/device support

MS Office Applications Powerpoint, Excel and Word CS Suite DW, Photoshop, Illustrator, Flash

Accounts Management in Unix/Linux, Active Directory, Exchange, Password Files, Shadow files, ssh keys, rsa, dsa DNS, NTP, NFS, DHCP, Apache, SQL proxy server

Familiarity and use of VOIP, Avaya setup Mobile Iron Android, Iphone, tablet/device support

Cisco, networking, Novell/Windows, netstat, Unix/Linux networking nfs, ifconfig, whois

Self-Motivated, worked on own and with large and small teams, quick learner

Never let a customer down attitude for a solution implementer of streamlining solutions

Excellent problem solving, interpersonal, writing and documentation skills runbooks creation

3-Tier Object Oriented Programming experience in Java, C , Oracle, JS, PHP, Servlets VBA

Web Dev Javascript/HTML/Dreaweaver PHP DB Mgmt and Interface design Filemaker, Oracle, Access

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