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Business Systems Analyst Resume

SUMMARY

  • Over 17 years of business systems analysis and quality assurance in financial and government sectors
  • Proficient in analyzing complex business processes, gathering, and writing business requirements, systems requirements, business rules, use cases, user stories, traceability matrix, defining test strategies, developing test plans and test cases/Scripts
  • Solid experience in working sessions to obtain business processes, gathering requirements, in holding meetings with subject matter experts, stakeholders, development and testing team members to make sure deliverables meet business expectations
  • Comprehended thorough understanding of the project management prior conducting workshops and gathering requirements. Ensured that data security concepts were captured in the Current State, Future State, BRD and/or other audit impacted documents
  • Analyzed best practice recommendations on information security and risk management for external vendors - the management of information risks through information security controls within the context of an overall information security management systems (ISMS)
  • Solid experience in functional verification, system integration, user acceptance, stress and regression testing
  • Extensive experience in full software lifecycle development cycle implementing Agile, Waterfall methodologies.
  • Solid experience of front and back-end processes, and legacy systems
  • Highly motivated individual with strong problem-solving, analytical, and organizational skills. Excellent team player.
  • Hold Secret security clearance level obtained by Government Services Canada

PROFESSIONAL EXPERIENCE

Business Systems Analyst

Confidential

Responsibilities:

  • Project Administration Support - back-up Project Manager for tracking, weekly updates, and logistical support
  • Worked with APMS (Risk and Collateral System at BMO). STUCKY (ABL system at BMO).
  • Worked with LOAN IQ (Loan Origination System that is being used at BMO, TD and other US firms).
  • Gathered information from clients and other stakeholders, conducted research, and documented business needs and requirements. Identified options for potential solutions, evaluated the financial, business, and credit union system suitability of each option, and participating in assessing the priority, feasibility, and impact of undertaking the project. Interacted with multiple vendors including CIBC’s IT and BNY Mellon
  • Comprehended thorough understanding of the project management prior conducting workshops and gathering requirements. Ensured that data security concepts were captured in the Current State, Future State, BRD and/or other audit impacted documents. Reported business analysis progress/weekly status to Project Manager.
  • Assigned work to supporting Business Analysts. Performed knowledge transfer to other business analysts who will complete detailed solution requirements once the integration projects are approved and completed
  • Determined appropriate level and form of requirements documentation.
  • Conducted business process gap reviews. Liaised with development teams for communication, analysis and interpretation of the requirements. Wrote and modelled functional requirements specifications.
  • Reviewed design documentation to assess requirement fit. Managed scope and requirements traceability throughout the development lifecycle. Assisted in implementation planning and execution.
  • Developed business cases for modifications or enhancements, summarized the costs, benefits, and measurable success criteria. Provided input to defining project parameters and prepared detailed specifications, using cases, process flows, diagrams, and other supporting documentation for the development of modifications and enhancements to 3rd party and proprietary products;
  • Participated in preparing project plans, timeline and budget and communicating requirements to the technical team ensuring project deliverables meet stated requirements are delivered to the required standard of quality and within the specified constraints of time and cost;
  • Participated in developing a project implementation plan and overseeing implementation, including analysis, process changes, and contractual modifications. Prepared and participated in presenting proposals to management and/or clients, providing input to selecting the best options to meet business and client needs, and was a key resource in submitting business cases for approval Participated in cost benefit analysis workshops
  • UAT: Lead and facilitated meetings: UAT walkthrough with business, technology, and stakeholders in terms of regular status updates & presentations. Chased after stakeholders to preparation and execution of UAT.
  • Troubleshoot and problem, solved issues as it arose before, during and after UAT.
  • Created UAT Documentation, UAT test cases and linkage to requirements, Test Strategy, and approach.
  • Created UAT defect logs. Created post UAT execution closure report.
  • Assisted with test cases and script review as well as defect root cause analysis, implementation planning, execution.

Environment: MS Office Suite, Waterfall, SAS, JIRA tracking tool, PowerPoint, Excel, Visio, ServiceNow, SharePoint, Enterprise Content Management (ECM), As set Based Lending (ABL), STUCKY, LOAN IQ, APMS (Risk and Collateral System at BMO)

Business Systems Analyst

Confidential

Responsibilities:

  • Facilitated enterprise-wide implementation and delivery of new Capital Markets credit union system
  • Performed high-level analysis of multiple integration systems; Worked with internal stakeholder in understanding business requirements in a highly complex technical environment; Worked with other technical SMEs to interpret integration and workflow requirements to produce high-level solution requirements
  • Documented business requirements for enhancement services and resolved production problems
  • Liaised between stakeholders, SMEs, technical and operational groups, external vendors - from inception to implementation
  • Liaised with vendors Excelian/Luxoft projects implemented: Treasury Online Portal, IRFS9, National Credit and Loan
  • Communicated with technical resources as Architects, Development Managers and Technical Leads
  • Developed business cases and prepared detailed specifications, Project Charters, Risk & Vendor Assessments
  • Collaborated across multi-disciplined teams towards effective solutions
  • Analyzed best practice recommendations on information security and risk management for external vendors - the management of information risks through information security controls within the context of an overall information security management systems (ISMS)
  • Worked in the Agile environment where Lean Thinking was incorporated for continuous improvement and respect for team members for the purpose of creating: Value, Flow, Pull, Perfection of the project.
  • Utilized data-driven approach and methodology for eliminating defects (driving toward six standard deviations between the mean and the nearest specification limit) in any process - from product to service (Six Sigma)
  • Outside-the-box thinking to create unconventional solutions to solve unique problems
  • Utilized investment instruments such as bonds, IR/FX swaps, Portfolio Modeling and derivatives and risk analysis
  • Developed, reviewed, and executed testing in UAT and provided User Testing support
  • Maintained and assisted with implementation of project plan; including planning and execution of all aspects of system testing (system integration testing, functional testing, planning UAT)
  • Managed (WIP) work-in-progress, estimation, sprint planning leading to more accurate forecasting and greater agility
  • Performed process mapping, requirement, and cost benefit analysis
  • Conducted research and competitive analysis, prepared business cases to support development of new products
  • Built building blocks of large Agile framework for epics and initiatives
  • Analyzed solution options to ensure they support the organizations vision and priorities, roadmap, and long term technical strategy
  • Managed stories to keep focus on user and enable collation that drove creative solution
  • Score the stories based on their complexity or time to completion
  • Provided mentoring, guidance, and support to other team members

Environment: MS Office, Visio, Confluence, JIRA, Agile, SCRUM, sprints, StoryonBoard, ServiceNow, Beacon, Lean Six Sigma

Senior Business Analyst

Confidential

Responsibilities:

  • Implemented new BC Services Card with enhanced features to protect citizens' personal information for ICBC
  • Implemented PharmaCare Services card for BC. residents with active Medical Services Plan coverage
  • Implemented healthcare portal solutions designed to support primary care clinics and client enrolment
  • Integration of ICBC system with primary care software
  • Conducted business requirements sessions and policy walkthroughs with Ministry of Health and ICBC
  • Produced BRDs Functional Requirements, Use Cases, UML, Privacy Impact Assessment documentation
  • Identified and integrated gap between business requirement document and legacy system for BC Assessments
  • Maintained HL7 messaging | Health Insurance or Pharmacy Industry
  • Performed Release planning, business systems analysis and documentation, business process reengineering, business case development and status reporting
  • Gathered and documented requirements for custom-built large-scale applications.
  • Facilitated workshops, modelled high-level business process (both “AS IS” and “TO BE” states)
  • Produced Standards and Best Practices documents for business and functional/system requirements
  • Coached and mentored other business analysts in requirements gathering, facilitation, consensus-building, and workshop management
  • Produced Standards and Best Practices for Quality Assurance Testing
  • Performed knowledge transfer to other business analysts who will complete detailed solution requirements once the integration projects are approved and completed
  • Performed software quality assurance to ensure the processes, procedures and policies used in project contribute to the desired outcomes
  • Developed test plans, test cases and requirement traceability documents for large scale application
  • Conducted business focused testing for the SAW product releases and the Province’s operation support releases
  • Communicated effectively with both non-technical and technical staff regarding business requirements and proposed business solutions
  • Documented issues identified and worked with development/triaged resources to transfer knowledge of issues

Environment: MS Office Suite, SharePoint, Waterfall, Visio, Caliber, JIRA testing tool, PIA, HL7 messaging, Borland Caliber RM, StarTeam, ITIL, ITSM

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