Software Business Analyst Resume

PROFESSIONAL EXPERIENCE

Confidential

Software Business Analyst

Responsibilities:

Authored, modified and executed documentation related to computer system QA services including User Requirements, Functional Requirements, IQ, OQ, PQ protocols, and Change Management.
Managed the Bug Tracking SharePoint application.
Managed the over - seas testing group to insure established schedules were met.
Executed ad-hoc testing on the Calendar to insure latest upgrades and fixes were applied successfully.
Filtered client help desk calls and forwarded to appropriate resource.

Confidential

Lead QA Consultant

Responsibilities:

Authored, modified, proofread, approved and executed documentation related to computer system validation services including Policy/Procedures, Work Instructions, Master Validation Plans, User Requirements, Functional Requirements, Risk Analysis, Protocols, IQ, OQ, PQ, Summary Reports, Change Management, Decommissioning Plans, Contingency Recovery Plans and Disaster Recovery Plans.
Managed the TrackWise and Oracle upgrade projects.
Subject Matter Expert on Crystal Report development, SQL scripting, TrackWise, and Validation.

Confidential

Senior Engineer

Responsibilities:

Support for several enterprise wide validation projects.
Provided 24x7 support for the Global QA department.
Managed software installations, configurations and deployments.
Initiated changes requests to validated environments following corporate and Quality Assurance guidelines.
Authored, modified, proofread approved and executed documentation related to computer system validation services including Policy/Procedures, Work Instructions, Master Validation Plans, User Requirements, Functional Requirements, Risk Analysis, Protocols, IQ, OQ, PQ, Summary Reports, Change Management, Decommissioning Plans, Contingency Recovery Plans and Disaster Recovery Plans.
Managed the following projects: Initial TrackWise deployment, Crystal Reports Upgrade, Business Objects Upgrade, TrackWise Upgrade, Year 2000 Retrofit, and Year 2007 Daylight Saving Adjustment.