Business Analyst Resume

SUMMARY

IT Service Management professional and Business Analyst with measurable success at best practices analysis and passionate about providing support in all areas of customer journey and satisfaction by ensuring technical solution meets the business needs and benefit the organization.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

Elicit, analyze, communicate and validate requirements for business processes, accurately translating them into functional and technical requirements for the development team
Development of services within the Service Catalog - Personally develop and introduce services into production using an Agile methodology including the usage and testing of stories for each service
Led internal project for IT Service Management and IT Business Management implementation using Agile methodology

Confidential

ServiceNow Administrator

Responsibilities:

Personalized and created forms and fields, created and managed update sets migrated from one instance to another on the ServiceNow platform
Worked on Catalog item, Order Guide with workflows related to catalogs
Created users, roles, groups, tables, delegated approvals, locations, departments within ServiceNow platform

Lifeforte International High School

Business Analyst

Responsibilities:

Develop stories for and work with developers when engaged in complicated requests and/or automation requests, including final testing before introduction to production - Work with management and the Service Catalog and Portal owner on continuous improvements of the Service Catalog and Portal
Building and fortifying a relationship with each owner and area as many future services come from our current owners - Supporting owners and end-users who have issues regarding the use of the Service Catalog
Participated in reviews and retrospectives with teams and stakeholders to ensure customer feedback and expectations for quality product are met