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Sr. Business Analyst Resume


  • Experience in Business analysis, Business process reengineering, Project Management, Data analysis, Stakeholder Management, Requirement Management, Testing & Training
  • Experience with Enterprise Resource Planning (ERP) and Enterprise Asset Management (EAM i.e. Work and Asset Management) systems
  • Foster solid partnerships with the Clients by acting as a single - point-of-contact person in capturing the requirements, managing stakeholder expectations, and mitigating any project-related risks
  • Experience with Service Requests, GIS (Geographical information system), Fleet Management
  • Extensive knowledge of requirements gathering & solutioning Salesforce processes - Opportunity, Support & Solution
  • Extensive experience with Business Requirements Document (BRD), Assumptions Constraints and Functional Requirement Specifications (FRS) documentation
  • Support development of functional Test Cases, Application Testing, and System Integration Testing and UAT. Provides support for defect triage and Training
  • Experience applying organizational change management processes and tactics to shift mindset, behaviors, and achieve results.
  • Experience in System Analysis, UML (Use Case Diagrams, Use Case Scenarios, Sequence Diagrams)
  • Contributed to business process-reengineering efforts aimed at evolving current processes (BPMN)
  • Experience with vendor management - RFP (Request for proposals) and SOW (statement of work)
  • Created Business Cases (business problem / opportunity, Gap analysis/ As-Is To-Be, Cost Benefit analysis and SWOT analysis)
  • Experience in standard SDLC (Software Development Life Cycle) methodologies - Waterfall and Agile Methodology (User Stories, Product and Sprint backlog, Burn down Chart)
  • Skillful implementation of different requirements elicitation and validation techniques such as interviews, brainstorming, questionnaires and storyboarding.
  • Experience in SQL queries (DDL and DML) using clients like TOAD and SQL Plus
  • Strong interpersonal skills, writing skills, presentation skills and ability to communicate at all levels


SDLC Methodologies: Agile, Waterfall

Databases and Tools: MS SQL Server 2000, MS Access, TOAD, Oracle 11g, Erwin

Quality Management: HP QC, HP ALM, JIRA

Business Modeling Tools: Rational Rose, Enterprise Architect, MS Visio

Requirement analysis and Mgmt.: Rational Requisite, Caliber RM, BluePrint, M4UTFS

Reporting: Crystal Reports, Business Objects

Project Management: MS Project, Rally



Sr. Business Analyst


  • Training of work order and assignment process to forepersons
  • Occasional site visits to streetcar house and gather requirements
  • Prepared FSD for streetcar requirements - Maximo Anywhere, Assignment manager, job plans, reports, KPI Dashboard for foreperson, technician and work orders with contractor
  • Prepared FSD for Plant and Maintenance - Hoists and Posts
  • Configured solution for Subway (Rail) Tools with sample data- Locations, Assets, job plans, PM’s
  • Created and run test cases in MR4TFS
  • Gathered requirements for materials under warranty & for core returns (procurement & finance processes)
  • Consulted work and asset management best practices

Environment: IBM Maximo 7.6- Transportation & Scheduler, SMS, RCS, MR4TFS, IFS, JBCS (Job based cost system), KPI Dashboards, ArcGIS


Sr. Business Analyst


  • Consulted work and asset management best practices
  • Reviewed Functional design document and confirmed delta requirements from OOB solution
  • Captured Business processes for "Road operations and Signs and Markings" in accordance with the Business Process Model and Notation (BPMN) standard
  • Planned, scheduled and held Interviews, prepared documents and facilitated business process review/re-engineering sessions with multiple stakeholders
  • Prepared Current state and future state diagrams
  • Captured common and divisional requirements to integrate Maximo with SAP ERP (employee reference, financial reference information, procurement)
  • Captured Road Operations integration requirements with Lagan/ 311 (Service Request application) and GCC (GIS application- Arc ESRI), M5 Fleet, RACS (permitting application)
  • Involved in solution requirements for Salesforce (Support process - Case/ Ticket) and Maximo
  • Captured complex customization requirements (Auto Routing, Outcome indicators, Permits)
  • Involved in preparing deployment strategy in order to confirm operations are smooth after implementation
  • Captured testing scenarios and test cases
  • Performed analysis on historical data and verified master data for data load
  • Captured role based KPI/ reporting requirements

Environment: IBM Maximo 7.6, GIS, BluePrint (RM), SAP (timesheet & payroll), SAP Finance, SAP Inventory management, SAP procurement, RACS (permit system), MIT (fleet management system), Asset Management System, General Ledger (GL), Salesforce


Lead Data Lineage (Assets) Consultant


  • Consulted and implemented best strategy to perform data lineage on IT assets
  • Developed testing/defect strategy, planning, timelines and Gantt chart
  • Consulted the solution to establish lineage for Common reporting platform (Oracle smartview to cubes to reports) and for Reference files/ Hierarchy files
  • Created process maps for data lineage sustainability after go live
  • Worked with team of BA's and monitored the quality of testing
  • Prepared training document and provided training to business and VP of Credit Risk
  • Captured strategy for CRP (common reporting platform) to verify the accuracy of reports
  • Conducted biweekly meetings to capture status of technology teams
  • Created Data Lineage Inventory Scope Document to capture list of hubs in Common Data Source i.e. CDS Hadoop (TSZ, snapshot zone, semantic zone) for each Critical Data Element from all sources
  • Brainstormed the solution of mapping Critical data elements (CDE’s) and underlying data elements to Business Data Glossary terms
  • Ensured all technology groups confirm to the RDARR Credit Risk Data Quality standards
  • Conducted Credit Risk data analysis in support of applications and projects, including identifying and documenting business rules, data needs and data specifications
  • Tracked progress of technology teams to establish and test data lineage
  • Executed test cases for BAT testing

Environment: IBM Infosphere Suite - IMAM, Information Governance Catalog (IGC) and FastTrack, SharePoint, HP ALM, Confluence, Hadoop, GL RAS (GL Reconciliation)

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