SUMMARY

• Years of Industry experience as a Business Analyst with good understanding of Data warehousing, Business Requirements Gathering, Translating Requirements into Specifications, Application Design. Got an exposure to Enterprise Data Hub (EDH), multi - node Hadoop cluster to get an understanding of Big Data. Good understanding of TTL (travel transportation and logistics) domain.
• Experience with environments that employed Microsoft Dynamics, ETL, web services, APIs, Content Management System etc.
• Good knowledge and experience working on various interfaces like CRS, GDS, SCEPTRE, USFT etc.
• Experience with Requirement management, tracking and modelling tools like JIRA, TFS, Rally, Visio, Bizzagi.
• Worked on Multiple Systems Integration Projects. Worked on web, iOS and Android mobile application projects.
• Good experience with project management and training facilitation. Expert in writing BA deliverables like use cases, user stories, business requirement document (BRD), Functional specification document (FSD), Use Cases, User Stories, Test Cases.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies. Served as a liaison between Business and Technical Stakeholders. Served as one point of contact for business users and design and development teams in onsite and offshore setting.
• Proficient and discrete in capturing business requirements, user needs, and system requirements (functional and non-functional system requirements), reviewing work flow and process mapping, conducting high level feasibility studies to improve business processes, developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations.
• In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D). Extensive experience in implementing Software Development Life Cycle (SDLC) principles and methodologies such as Agile, Rational Unified Process (RUP), and Waterfall Method in development.
• Extensive experience and knowledge of UML, BPMN, CMMi and various types of modeling, Sequence Diagrams, Flow Diagrams and Activity Diagrams using tools such as Microsoft Visio and Rational Rose
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project
• Extensive experience with Business-to-consumer (B2C) sales of tangible goods/online services and Business-to-business (B2B) scenarios, such as e-procurement.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Strong understanding of Business Requirement gathering, Business Process Flow, Business Process Modeling and Quality Assurance.
• Sound Retail domain knowledge of Supply Chain Management, Fulfillment & Warehouse Operations, Retail Operations, Sales & Marketing, Assortment Planning & Merchandising, CRM, Change Management, etc.
• Strongly experienced in Documenting, analyzing, and validating detailed functional specifications and all the project requirements
• Retail/e-Commerce Domain - Master data management, Back office operations, Front office operations (POS).
• Strong understanding on the Retail Domain (Non-Credit Counterparty Risk & Credit Counterparty Risk).
• Defined and lead the E-Commerce roadmap through strategic thinking and collaboration by translating overall business strategy and customer goals into actionable work plans.
• Fluent in ecommerce platforms (Oracle ATG commerce and Comergent), ERP systems (JD Edwards EnterpriseOne, SAP), CRM (Siebel), ETL tools (Informatica), Middleware (OFM), Content Management systems (Adobe CQ, Oracle EM), Oracle Endeca for Guided search and Navigation and Analytics/Reporting tools (Tableau)
• First-hand experience in Waterfall and Agile (Scrum) methodology of Software Development Life Cycle (SDLC).
• Proficient in business process modification and analysis to develop solutions to complex applications Gathered requirements from users across the enterprise, liaised with the development team and completed implementation.
• Experience in using Unified Modeling Language (UML) for creating Use Case Diagrams, Business Process Model, Class Diagrams, Activity Diagrams, Sequence Diagrams, and work flow diagrams.
• Extensive experience in developing Use Cases, creating Screen Mock-ups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Domain knowledge of Credit Risk Management (Basel III), Project & Portfolio Management, Retail and E-Commerce.
• Managed program and project efforts for E-Commerce, POS, Supply Chain, CMS, and Web based applications, business strategy and web site content.
• Hands on experience in Creating change requests, reviewing them with the team and publishing the Change Request Document
• Experienced in POS process and extensive knowledge of understanding POS and making improvements accordingly.
• Good experience with Oracle Commerce Platform (ATG Web Commerce: BCC, Content Management, Personalization, Site Admin, CMS, Search, CSC, Endeca).
• Experience with packages like Endeca, ATG, FatWire, Sterling Commerce Yantra, Unica, eCommera, DemandWare, etc.
• Pro-active member of the team, merited as hands-on trouble-shooter, who can rapidly identify business problems, devise strategic plans, launch change and aid to implement new process.
• Connoisseur in documenting Business Requirements Document (BRDs), Functional Requirements Document (FRDs), Non-Functional Requirements Documents, Use Cases, Test Cases and User Interface Prototypes.
• Defined and lead the E-Commerce roadmap through strategic thinking and collaboration by translating overall business strategy and customer goals into actionable work plans.
• Extensive experience in enterprise data modeling, Supply Chain and analytics (SSRS, SSAS, SSIS, ETL, MDM, Entity Data Models and data warehousing) incorporating transaction oriented business/ service level data processes and metadata collection techniques to enhance informatics strategies.
• Proficient in translating business and system needs into user story requirements for designers, developers and testers using the Agile, Waterfall methodology for software development and reporting solutions
• Experienced in Droving compliance with FTC energy regulations by leveraging updates across Stibo STEP, Endeca, and Hybris platforms.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Analyst

Responsibilities:

• Designed the test strategy and test plan including multiple systems integrating with SAP CRM, CC, CI, FSB and other non-SAP systems.
• Elicited business customer requirements through individual interviews, small group sessions with remote participants, and large workshop events.
• Responsible for reporting and analysis for of the Portable Security Business.
• Collaborated on proprietary Content Management Application (CMS), QoS (Quality of Services), Search
• Finalized the content management system (CMS) to be used for the website and the application with the help of JAD sessions.
• Working on the performance improvement in Endeca architecture level and optimizing the Endeca queries to provide best response.
• Gathered, analyzed, reviewed and documented design documents & business requirements, functional specifications/requirements and Use Case Document relating to business requirements to learn the scope and purpose of the application.
• Providing ecommerce business analysis for a large multi-national implementation of ecommerce websites on including Endeca MDEX search engine integration and playing a key role during requirements gathering, analysis and testing.
• Managed program and project efforts for E-Commerce, POS, Supply Chain, CMS, and Web based applications, business strategy and web site content.
• Works closely with sales & planning teams to provide analytical data, recommendations and support as it relates to replenishment and inventory management. Primary areas of focus are inventory replenishment and forecasting.
• Responsible to perform advanced queries efficiently with SQL and have a good understanding of data warehouse architecture.
• Responsible to program in SAS and perform basic modelling and analysis
• Developed and maintained cross-functional programs to drive business growth
• Influencing and driving change through a complex matrix reporting environment and has the ability to gain support for change from different parts of the organization
• Developing strategies to assess and exploit growth opportunities and mitigate risk
• Delivering business intelligence to end users through data infrastructure and product
• Distilling complex policies and concepts and presenting business solutions to the management team
• Utilize Endeca, Core metrics, Agility and Tealeaf software daily to optimize search, keep track of analytics, observe user behaviour and create business rules for production.
• Management and business analysis for the support of eCommerce website, which is built on an Oracle/ Endeca platform.
• Training the clients on Oracle Web Commerce ATG modules including B2C/ Commerce/ CSC/ BCC/ Endeca/ Repository/ Content Management/ Personalization/ and other.
• Helped solve issues with Endeca Dimensions in QA and Production to enable new categories.
• Responsible for day-to-day project management and business analysis for the support of client's eCommerce website, which is built on an Oracle/Endeca platform.
• Analyzing and estimating based on the existing workload and prioritize to meet assigned deadlines within available timeframe by partnering with respective stakeholders.
• Utilize Endeca, Coremetrics, Agility and Tealeaf software daily to optimize search, keep track of analytics, observe user behaviour and create business rules for production.
• Complete project leadership of ecommerce solution for target.com business platform for multiple sales channels - Business direct (B2B), Consumer Direct (B2C) and Retail channels using Microsoft Project for Web 2.0 architecture with Agile software development.
• Developed loyalty programs for the trading network
• Prepared Business Requirement Document (BRD) and Functional Requirement Document (FRD) by gathering requirements through detailed discussions with business users and Subject Matter Experts (SMEs).
• Liaison between the clients, cross-functional teams, SME's by documenting defects discovered during UAT testing.
• Facilitated JAD Sessions and gathered Business Requirements

Confidential

Business Analyst

Responsibilities:

• Understanding of the business process areas and working with the business and technical teams to define business needs. Create or providing input to project plans.
• Manage key projects and small projects in Business Intelligence service queue triage and project related documentation (project definition, test plans, requirements definition, etc.).
• Worked with distributed data sources and schemas on end to end creation of data marts and enhancements using Agile methodologies.
• Work with the Datawarehouse Architect team for better ETL performance and reports and increase report functionalities.
• Worked with ETL developers in sourcing data from different systems like CRS and SCEPTRE.
• Worked on Cognos 10 and Hyperion in collaboration with Reports Developer and BI Architects, involved in Metadata modelling and reports generation.
• Also used Cognos to create dashboards and also got exposure to Salesforce dashboards to help with effective decision making. Utilized SharePoint to communicate effectively with the team.
• Participate in the full application life cycle from design to development, testing, deployment and support of business application.
• Elicit user scenarios and processes using workshops, prototyping, data analysis, business process descriptions, and workflow analysis. Review business rules with the business stakeholders to refine requirements. Construct functional specifications from Business Requirement Documentation.
• Create process flow and workflow diagrams. Identify and document various application integration requirements and Identify innovative solutions to business issues during technical development
• Design solutions leveraging industry's best practices and eCase’s powerful configuration options.
• Configure application to meet customer-specific business processes.
• Setting up Office, groups and user profiles. Configuring role-based privileges.
• Creating letter templates and setting up email notifications.
• Providing demo to the client on basic navigation and eCase’s out-of-the box reporting feature.
• Liaising with business users and technical team in documenting custom report requirements and delivering the reports.
• Gather data migration requirements, creating data mapping and working closely with technical team to migrate legacy data to eCase database accurately and efficiently.
• Creating use cases, test cases and test scripts and helping business users to test the application.
• Support business process testing of the application prior to end-user acceptance testing.
• Documenting eCase custom configuration worksheets and creating User Manuals.
• Provide post-production user support in troubleshooting both application and business process issues.
• Based on business needs, work on other assignments like Change Requests, Enhancements.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation
• Assisted users in conducting UAT, getting accesses to databases and tables based on their roles and restrictions.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Meeting with project teams regularly to review project deliverables and deadlines. Providing single point of contact for assigned project

Confidential

Business Analyst

Responsibilities:

• Responsibilities included oversight of design, configuration, development, implementation, and test of all enhancements and updates to the legacy (IMS) mainframe platform (SCEPTRE) supporting Flight operations.
• Work with the Data warehouse Architect team for better ETL performance and reports and increase report functionalities. Worked on creation of Congo’s 8 packages.
• Conducted extensive requirement analysis. Worked with Informatica developer to extract and transform data from various systems like CRS, GDS and databases like SAP and DB2 to the data warehouse.
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation
• Learnt, then-current, business process areas and worked with the business and technical teams to define business needs. The need was to enhance existing web App to accommodate new functionalities pertaining to the new initiative - “On Demand” and build mobile apps both on Android and iOS.
• Documented configuration manuals for Scheduling and Dispatch system that was a COTS product that had to be configured and integrated with other applications.
• Conducted Business Requirements, Functional and Technical meetings with Business groups.
• Conducted Release planning meeting to develop feature list, prioritize stories based on business value, estimated story points and develop a release plan.
• Document process flow and prepare workflow diagrams.
• Worked on both backend (databases) and Frontend (UI/UX), GUI, dashboards.
• Configured dispatching and scheduling COTS application to suite client’s needs.
• Created project related documentation (project definition, test plans, requirements definition, Analytics etc.).
• Acted as a liaison between business and technical teams as well as testing and development teams. Triaged issues/defects raised by users and testers to define priorities to be assigned to development teams.
• Assisted the product owner from Business team in tracking defects and acted as a functional subject matter expert on the application’s functionality.
• Helped business in preparing training material for chauffeurs, dispatchers, pricers and accounts and sales teams.
• Prepared presentations for On Demand workflow and gave demo on OD functionality to executives and business users.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Performed Testing Life Cycle during the various phases of the application. Involved in converting manual test cases into automated scripts using TSL on Mercury Win runner, QTP.
• Followed up with offshore and onsite teams to check status on defects and provide a report to the management during daily and weekly status update meetings.
• Created testing strategies in coordination with Functional testers and helped them conduct functional, system and regression testing.
• Laid out a plan for User acceptance testing and created UAT test scenarios to be executed by business users during Alpha and Beta testing.