SUMMARY

• 10 years of experience in IT industry with expertise in business analysis and testing
• 7 years of experience as a Business Solutions Analyst (BSA).
• Provided solutions for many ERP applications (Oracle, Workday) and products in Core HR, iRecruitment, Taleo, SSHR, OTL Talent HR & Payroll Business Group, Advance Benefits (COB), LMS, iExpense and Finance, CRM, Marketing and worked closely with globally located clients and project teams to lead Design, Requirement & UAT sessions.
• As a BSA, I manged/lead the development team while being in client facing roles. As lead, my responsibility involved requirement gathering, scope definition, documenting success criteria, and work as a channel between business and implementation team throughout the life cycle of project.
• I was also responsible for creating Metrics, RCA report, high level documentations, working on Service Now ticketing tool and presenting continuous improvement plan to the leadership. I also ensure that Parsons Brinckerhoff customized agile methodology is followed which runs through the entire Project Delivery Process (PDP).
• I have undergone various trainings related to Business Analysis and Quality engineering.
• Also, I have been rewarded and recognized for the exceptional performance, skills, and expertise shown during project execution on multiple occasions.

TECHNICAL SKILLS

Requirements management Tools: Microsoft Team Foundation Server (TFS), Urban Turtle, JIRA(limited exposure)

Bug Tracking Tools: Microsoft Test Manager (MTM), HP Quality Center

Mockup & Data flow designing tools: Microsoft Visio, Snagit,, Balsamiq Paint, Powerpoint etc.

Others: SQL Server, Microsoft SharePoint, Microsoft Project, Omniture(Analytics tool), Tableau

ServiceNow Ticketing Tool:

ERP: Oracle HCM E - Business Suite, Workday

PROFESSIONAL EXPERIENCE

Confidential

Business solution analyst / Project lead

Responsibilities:

• Lead Design sessions with Business Stakeholders to gain insights into customer needs. This includes understanding of the business objectives / problems, brainstorming ideas and solutions, creating high level user stories and wireframes of the application, collecting direct feedback on these user stories and wireframes on-the-go and constantly refining them during the session and finally conceptualize and record the important points discussed and agreed upon.
• Lead and manage requirement elicitation sessions, which includes all key stakeholders of the project, by applying relevant elicitation techniques. In these sessions, I work closely with business stakeholders to understand their current Business Process and future state needs and elicit both functional and non-functional requirements. Make sure all possible business scenarios are identified and expected results are identified and agreed. Also ensure that all requirements are mapped to the business goals/objectives and all the requirements attributes are captured in detail.
• Manage the Product Backlog and work closely with clients to define and document requirements in the form of feature description, user stories & acceptance criteria.
• Also enable the clients to understand the solution easily by creating wireframes, process flow, use case diagrams, etc.
• Work closely with the development and designer teams. Understand technical aspect of development which helps while providing feasible solutions to business. Good knowledge of usability comes handy while working with designers on mockups.
• Responsible for product quality, lead and manage QA team globally and their activities by reviewing Test Plan, Test scenarios along with Defect prioritization, classification and support resolution.
• Work closely with Engagement Manager in managing and reviewing overall project deliverables and business communications. Assist in requirements prioritization, define and manage scope of the project and sprints, and other status reporting.
• Work with project team and clients to create a test plan, Lead and execute User Acceptance Testing (UAT). Manage UAT feedback and ensures that all feedback is brought to an agreed upon closure.
• Providing solution for all the functional issues in Core HR, SSHR, iRecruitment, OTL, Payroll and iExpense modules.
• Leading development team on high priority issues effectively.
• Worked on HR data migration for Confidential |PB employees.
• Work experience on HR support tickets.
• Bi-weekly meeting with a team of Global HR Mangers to improve the HR system and requirement gathering (engineering).
• Preparing BR100, MD050 document for development team and on a regular basis help, support and track progress.
• Preparing Unit test cases, QA test document and conducting QA for major functionalities. Also prepares Root cause Analysis (RCA) document for repeating issues
• Plan, schedule and conduct user training UAT and preparing user manuals.
• Preparing Monthly metrics report to analyze the issues with leadership team.
• Assigning support ticket based on their skill set.
• Manage the Change Control Processes as they relate to the Support changes
• Preparing knowledge documents for the customization done in past.

Confidential

Business solution analyst / Project lead

Responsibilities:

• Providing solution for all the functional issues in Core HR, SSHR, iRecruitment and iExpense modules.
• Resolving high priority issues effectively within limited span of time.
• Interacting with the client on the various issues in HCM as well as iExpense issue.
• Preparing User manuals and other required documents
• Testing the functionalities after technical person completes the customization/other technical components
• Preparing Monthly metrics report
• Preparing high level document and RCA document.
• Interacting with client on daily basis to fulfill the requirement on timely basis and guiding the same to team.
• Assigning support ticket based on their skill set.
• Interacting with client for daily status report.
• Leading the offshore team. Assigning support ticket based on their skill set. Interacting with client for daily status report.
• Participating and stargazing continuous improvement with client management team to reduce the volume of support work.
• Manage the Change Control Processes as they relate to the Support changes
• Manage Oracle SR processes and monitor the progress of the SR's as they relate to Support Incidents.
• Identifying, maintaining, and documenting risks and working with team for mitigation.
• Preparing knowledge documents for the customization done in past.
• Review and testing of components which went through customization.