PROFESSIONAL SUMMARY:

• Technically skilled and functional business analyst with 15+ years of experience in healthcare, public utilities, travel, and general technology consulting industries
• Successful track record of bridging between business and IT, ensuring the needs of end users are met utilizing complex technical solutions
• Strong communication, team management and collaboration skills
• Experience using Agile and Waterfall IT methodologies
• Quick learner of new applications, emerging technologies and company procedures

APPLICATIONS AND DATABASE TOOLS:

Applications: Office 365 suite, SharePoint, Visio, MS Project EPM, Google Suite (Docs, Sheets, Charts), JIRA, Confluence, HP Quality Center/ALM, BMC Remedy ITSM, Cognos Reporting, SSRS, Crystal Reports, MyTime, Balsamiq, Salesforce, ServicePro

Vendor applications: ASPEN (Asset Management), Maximo (Work Management), iTOA (SunNet web - based application), Power System Center (SubNet web-based application), Decisions workflow, OpenText workflow, LITE order entry, Confidential Expense Reporting, SAP Financial Accounting, OpenText DM, Kronos TimeSaver

Database tools: Microsoft SQL Server Management Studio, MySQL, Toad for Oracle, Oracle SQL Developer, AQT v10, Microsoft Access

DETAILED EXPERIENCE

Senior Business Analyst

Confidential, St. Petersburg, FL

Responsibilities:

• Analyzed business needs, created high-level and functional requirements and traceability matrix for multiple web-based applications for compliance, engineering and utility software solutions
• Developed UI/UX wireframes, screen mock-ups and business process flow diagrams in Adobe XD and Microsoft Visio
• Collaborated with business SMEs and utility engineers in Compliance Management to ensure software requirements follow the NERC CIP compliance guidelines
• Monitored the configuration and access to secure SharePoint sites for maintaining sensitive NERC CIP data extracts from ASPEN and Maximo applications to ensure data privacy rules and regulations
• Generated and managed JIRA Kanban boards for multiple projects involving IT and utility engineering teams
• Collaborated with project managers for tasks and impediments to be updated on the Kanban board
• Created Epics, User Stories and Acceptance criteria for requirements and tasks in JIRA that are associated with each engineering and NERC CIP related project
• Produced data mapping documents utilizing SQL and Excel to create ETL jobs for data fields required from legacy databases in ASPEN and Maximo to integrate with web-based applications
• Worked in partnership with external 3rd-party software vendors to validate application development while following Agile/Scrum methodology standards and two-week development sprints
• Discussed code changes, testing and test script creation with offshore application developers and testing teams
• Documented and created comprehensive testing plans for User Acceptance Testing (UAT) with SME business users

Senior Business Analyst

Confidential, Clearwater, FL

Responsibilities:

• Hybrid role with responsibilities in Business Analysis, IT Project Management, QA Software Testing, Software and Documentation Management
• Maintained secure data repositories for housing sensitive data containing PII or HIPAA patient source data for application development projects and data analysis for management reporting
• Developed functional requirements, high-level technical requirements, wireframes, screen mock-ups, process flowcharts and requirements traceability matrix
• Collaborated with the business team to develop project plans and timelines for the implementation plan, implementation roll-out schedule and program
• Created software implementation tasks, tracked software defects and maintained code fixes using JIRA Kanban board and Confluence
• Led sessions for regional office staff on new order entry web-based application (LITE)
• Led daily scrum meetings to review issues resolved and review code fixes for the business
• Created custom queries for various department requirements using SQL Developer, Advanced Query Tools (AQT), Data Mapping in Oracle, SQL and DB2 databases
• Projects included: LITE (Enterprise software implementation), (LITE), QA (LITE), Technical and functional specs documentation (LITE), working with development team to determine software defects and code releases for two-week Agile sprints

Senior Technical Consultant

Confidential

Responsibilities:

• Analyzed, planned and documented configurations for domestic and international client companies that utilized the Confidential Expense reporting software
• Performed technical configuration of FTP site setups, single sign-on, custom SQL queries and custom reporting per client requirements
• Created detailed technical documentation to specify the configuration of each module of the software, FTP sites and Cognos reporting setup
• Met frequently with external client stakeholders and representatives to understand business priorities and advise client project team on configuration options
• Maintained client profiles and project specifications in Salesforce application
• Developed test cases and use cases for extensive testing of software modules and reporting
• Tracked software defects and code updates using JIRA and Confluence software applications

Business Systems Analyst

Confidential

Responsibilities:

• Healthcare IT Implementation consultant providing guidance on implementation and conversion of hospital financial systems for patient billing and accounts receivables
• Provided impact analysis reporting, project documentation and workflow creation
• Developed materials and conducted software sessions on application functionality, software maintenance and role-based security

Database Integration Specialist

Confidential, St. Petersburg, FL

Responsibilities:

• DBA configuration analyst providing crosswalks and interface requirements for time and attendance application to the payroll module
• Provided SQL queries for maintenance, reporting and data extracts from the Oracle database
• Updated client-specific documentation for payroll department cross- with Confidential implementation data fields

Business Systems Analyst

Confidential, Tampa, FL

Responsibilities:

• Collaborated on projects with internal clinicians, researchers and lead physicians to align work with business priorities and advise on software implementation and configuration options
• Reviewed application features and functionality with clinicians and researchers to support staff in each department of the various cancer research divisions; collaborated to discuss feedback and modifications
• Created wireframes for in-house developers to review requirements for customized applications to meet the needs of the physicians and researchers
• Led UAT testing sessions for clinical trial software, Breast Cancer database, Radiation Oncology application, Cancer Registry applications and custom reports

Business Systems Analyst

Confidential, Clearwater, FL

Responsibilities:

• Business Systems Analyst and Project Manager hybrid role that required involvement in all phases of the project’s life cycle
• Identified, assessed and documented business requirements and workflow(s)
• Created documentation for all third-party applications used by various departments throughout the company
• Projects included: Legal Department OpenText application suite implementation, OpenText module upgrades, Oracle DB implementation, upgrades of existing company-wide software applications and UAT testing of all third-party applications