Senior Business Analyst Resume
St Petersburg, FL
PROFESSIONAL SUMMARY:
- Technically skilled and functional business analyst with 15+ years of experience in healthcare, public utilities, travel, and general technology consulting industries
- Successful track record of bridging between business and IT, ensuring the needs of end users are met utilizing complex technical solutions
- Strong communication, team management and collaboration skills
- Experience using Agile and Waterfall IT methodologies
- Quick learner of new applications, emerging technologies and company procedures
APPLICATIONS AND DATABASE TOOLS:
Applications: Office 365 suite, SharePoint, Visio, MS Project EPM, Google Suite (Docs, Sheets, Charts), JIRA, Confluence, HP Quality Center/ALM, BMC Remedy ITSM, Cognos Reporting, SSRS, Crystal Reports, MyTime, Balsamiq, Salesforce, ServicePro
Vendor applications: ASPEN (Asset Management), Maximo (Work Management), iTOA (SunNet web - based application), Power System Center (SubNet web-based application), Decisions workflow, OpenText workflow, LITE order entry, Confidential Expense Reporting, SAP Financial Accounting, OpenText DM, Kronos TimeSaver
Database tools: Microsoft SQL Server Management Studio, MySQL, Toad for Oracle, Oracle SQL Developer, AQT v10, Microsoft Access
DETAILED EXPERIENCE
Senior Business Analyst
Confidential, St. Petersburg, FL
Responsibilities:
- Analyzed business needs, created high-level and functional requirements and traceability matrix for multiple web-based applications for compliance, engineering and utility software solutions
- Developed UI/UX wireframes, screen mock-ups and business process flow diagrams in Adobe XD and Microsoft Visio
- Collaborated with business SMEs and utility engineers in Compliance Management to ensure software requirements follow the NERC CIP compliance guidelines
- Monitored the configuration and access to secure SharePoint sites for maintaining sensitive NERC CIP data extracts from ASPEN and Maximo applications to ensure data privacy rules and regulations
- Generated and managed JIRA Kanban boards for multiple projects involving IT and utility engineering teams
- Collaborated with project managers for tasks and impediments to be updated on the Kanban board
- Created Epics, User Stories and Acceptance criteria for requirements and tasks in JIRA that are associated with each engineering and NERC CIP related project
- Produced data mapping documents utilizing SQL and Excel to create ETL jobs for data fields required from legacy databases in ASPEN and Maximo to integrate with web-based applications
- Worked in partnership with external 3rd-party software vendors to validate application development while following Agile/Scrum methodology standards and two-week development sprints
- Discussed code changes, testing and test script creation with offshore application developers and testing teams
- Documented and created comprehensive testing plans for User Acceptance Testing (UAT) with SME business users
Senior Business Analyst
Confidential, Clearwater, FL
Responsibilities:
- Hybrid role with responsibilities in Business Analysis, IT Project Management, QA Software Testing, Software and Documentation Management
- Maintained secure data repositories for housing sensitive data containing PII or HIPAA patient source data for application development projects and data analysis for management reporting
- Developed functional requirements, high-level technical requirements, wireframes, screen mock-ups, process flowcharts and requirements traceability matrix
- Collaborated with the business team to develop project plans and timelines for the implementation plan, implementation roll-out schedule and program
- Created software implementation tasks, tracked software defects and maintained code fixes using JIRA Kanban board and Confluence
- Led sessions for regional office staff on new order entry web-based application (LITE)
- Led daily scrum meetings to review issues resolved and review code fixes for the business
- Created custom queries for various department requirements using SQL Developer, Advanced Query Tools (AQT), Data Mapping in Oracle, SQL and DB2 databases
- Projects included: LITE (Enterprise software implementation), (LITE), QA (LITE), Technical and functional specs documentation (LITE), working with development team to determine software defects and code releases for two-week Agile sprints
Senior Technical Consultant
Confidential
Responsibilities:
- Analyzed, planned and documented configurations for domestic and international client companies that utilized the Confidential Expense reporting software
- Performed technical configuration of FTP site setups, single sign-on, custom SQL queries and custom reporting per client requirements
- Created detailed technical documentation to specify the configuration of each module of the software, FTP sites and Cognos reporting setup
- Met frequently with external client stakeholders and representatives to understand business priorities and advise client project team on configuration options
- Maintained client profiles and project specifications in Salesforce application
- Developed test cases and use cases for extensive testing of software modules and reporting
- Tracked software defects and code updates using JIRA and Confluence software applications
Business Systems Analyst
Confidential
Responsibilities:
- Healthcare IT Implementation consultant providing guidance on implementation and conversion of hospital financial systems for patient billing and accounts receivables
- Provided impact analysis reporting, project documentation and workflow creation
- Developed materials and conducted software sessions on application functionality, software maintenance and role-based security
Database Integration Specialist
Confidential, St. Petersburg, FL
Responsibilities:
- DBA configuration analyst providing crosswalks and interface requirements for time and attendance application to the payroll module
- Provided SQL queries for maintenance, reporting and data extracts from the Oracle database
- Updated client-specific documentation for payroll department cross- with Confidential implementation data fields
Business Systems Analyst
Confidential, Tampa, FL
Responsibilities:
- Collaborated on projects with internal clinicians, researchers and lead physicians to align work with business priorities and advise on software implementation and configuration options
- Reviewed application features and functionality with clinicians and researchers to support staff in each department of the various cancer research divisions; collaborated to discuss feedback and modifications
- Created wireframes for in-house developers to review requirements for customized applications to meet the needs of the physicians and researchers
- Led UAT testing sessions for clinical trial software, Breast Cancer database, Radiation Oncology application, Cancer Registry applications and custom reports
Business Systems Analyst
Confidential, Clearwater, FL
Responsibilities:
- Business Systems Analyst and Project Manager hybrid role that required involvement in all phases of the project’s life cycle
- Identified, assessed and documented business requirements and workflow(s)
- Created documentation for all third-party applications used by various departments throughout the company
- Projects included: Legal Department OpenText application suite implementation, OpenText module upgrades, Oracle DB implementation, upgrades of existing company-wide software applications and UAT testing of all third-party applications