SUMMARY:

Comprehensive Business & System Requirements Analysis, Network & Database Administration, Software Development & Testing, and Project Management experience for diverse Companies having National and International footprints.

EXPERIENCE:

Sr. Business Systems Analyst

Confidential, Sylmar, CA

Responsibilities:

• Responsible for Business requirements Elicitation, Analysis, Specification & Validation as well as Technical and Business group liaison for Money Transfer Company with an International presence.
• Developed an improved documentation process
• Developed process for money transfers to Cuba.
• Developed process for customer self - service money transfers via Android tablets.

Sr. Business Systems Analyst

Confidential, Sherman Oaks, CA

Responsibilities:

• Responsible for Business and Functional requirements Elicitation, Analysis, Specification & Validation for a Mortgage company with a National presence.
• Platforms and languages include: Salesforce, Eloqua, PrintSF, InsideSales, EnCompass, and JIRA cloud solutions as well as in-house Marketing software systems, Microsoft SQL 2008/2012/2014 ; SharePoint 2007, Visual Studio 2012/2013; Team Foundation Server 2012; Office 2010/365; UML 2.0; SCRUM
• Design & Implementation Nation-wide of Salesforce/Eloqua/PrintSF solution to replace legacy Marketing applications.
• Implementation Nation-wide of Ellie Mae EnCompass Loan Origination System (LOS) to replace legacy LOS.
• Maintenance & Administration of in-house .NET-based Marketing systems for management of Loan Officer Contacts & Leads.
• Design & Implementation of Dashboards to provide Loan Officers, Branch & Regional Managers, as well as Division Presidents with real-time Portfolio activity.
• Development of corporate Disaster Recovery & Business Continuity plans.

Sr. Business Systems Analyst/IT Manager

Confidential, Calabasas, CA

Responsibilities:

• Responsible for Microsoft Dynamics NAV Enterprise Resource Planning (ERP), Exchange, SharePoint and SQL Server systems for a Los Angeles based Hospitality Purchasing Company with an International presence.
• Infrastructure & Office productivity systems as well as Development & Support teams Management.
• Platforms and languages include: Microsoft Windows Server 2003/2008, Exchange Server 2007, SharePoint 2007, Dynamics NAV 2009, SQL Server 2005, Office 2003/2010, Visual Studio 2008/2010, JET Reports, and Symantec Endpoint Protection.
• Implementation of Microsoft Dynamics NAV 2009 ERP system replacing legacy MS Access-based system through requirements Elicitation, Analysis, Specification & Validation, external data source ETL, Project & Teams Management, Testing, and End User .
• Maintenance & Administration of legacy MS Access-based ERP system through requirements specification, software modification(s), developer liaison, testing & documentation and end user .
• Implementation & Management of Corporate website
• Management of Development & Support teams.

Sr. Systems Analyst

Confidential, Simi Valley, CA

Responsibilities:

• Responsible for Business and Functional requirements Elicitation, Analysis, Specification & Validation; Technical and Business group liaison; Test Plan and Script development, End-User for Bank/Mortgage Company with a National presence.
• Platforms and languages include: Windows 2000/2003, MS SQL Server 2000/2005, AS/400, DB2, ‘Enterprise Architect,’ CASE tool, UML, XML, SCRUM, MS-Project 2000, and Visual Studio 2003.
• Automation of legacy Corporate Quality Control auditing process.
• Development of Optical Character Recognition (OCR) Data extraction system.
• Design & Implementation Web Service Messaging and Notification system.
• Re-engineering Design & Implementation of AS/400 Billing Delinquency software.

IS Manager/Sr. Business Systems Analyst

Confidential, Woodland Hills, CA

Responsibilities:

• Responsible for SalesLogix Customer Relationship Management (CRM), HEAT Trouble Ticket, FRx reporting, and Softrax Accounting systems Implementation & Maintenance for a Los Angeles based Software Development Company with an International presence.
• Corporate Telephony and IT Contract management. Platforms and languages include: SalesLogix CRM, Softrax Acounting, FRx Reporting, Microsoft SQL Server 7 and 2000, Windows NT 4.0 and 2000, Visual Studio 6, and Crystal Reports.
• Implementation internationally of SalesLogix CRM system through requirements Elicitation, Analysis, Specification & Validation; external data ETL; End-User & Technical support.
• Maintenance of Corporate Accounting system.
• Implementation internationally of FRx Reporting software system.
• Implementation internationally of Life Cycle Replacement program to standardize computer hardware and software.
• Re-negotiation of ISP, cell phone carriers, and web conferencing vendor contracts.

Administrator/Analyst

Confidential, Woodland Hills, CA

Responsibilities:

• Responsible for Onyx Customer Center CRM and Windows network System Administration for Los Angeles based Media Publishing Company with an International presence. Additional responsibilities include Budgeting, Network & Database administration, Software Development/Testing, End User, and Project Management.
• Platforms and languages include: Windows NT 4.0/Windows 2000, Microsoft SQL Server 6.5 & 7.0, Visual Studio 6, and Crystal Reports.
• Implementation nation-wide of Onyx Customer Center CRM system through requirements Elicitation, Analysis, Specification & Validation; external data ETL; Development; End-User & support; application and database administration.
• Implementation and Administration Nation-wide of Windows domain replacing Novell-based network.
• Implementation and Administration Nation-wide of Microsoft SQL Server