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It Business Analyst Resume


  • Experienced Business Analyst using my skills and analytical ability to support business growth and analyze business operations
  • Results - driven professional offering a progressive career in information technology, business analysis and project management
  • Developing effective solution to the most detrimental problems in the business and IT industry
  • Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery.
  • Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence.
  • Process improvement with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs.
  • Possess high working qualities with good interpersonal skills, high motivation, fast learner, good team player and very proactive in problem solving to provide best solutions.


Core Skills: SharePoint, Microsoft Office 365 (Word, Excel, Outlook, PowerPoint, Visio), SQL, Power BI, Tableau, HTML, Analytical skills.





  • Develop project strategy plans based on logical framework approaches
  • Recommended and implemented software for the clinic based on best practices
  • Evaluate and document clinical practices to develop and optimize the model of care
  • Created Use Cases, Activity Diagrams, Sequence Diagrams and Collaboration Diagram using Microsoft Visio.
  • Analyze client needs to determine the procedural and system solutions to improve clinical practices
  • Compile and distribute detailed reports using data reporting tools.
  • Create models to forecast business variables. Based on specific business requirements, develop ad hoc analyses to assess current/historical trends and the potential impact on future profitability.
  • Developed Business Requirement Document (BRD) and Use Case Specification/Document for various Use Cases.
  • Documented the Functional Specifications Document (FSD)using UML.
  • Acted as a primary liaison between the business line, operations, and the technical areas throughout the project cycle.
  • Extensively used Agile/SCRUM methodology for Software Development Life Cycle (SDLC) to configure and develop process.
  • Used Scrum Practices like documenting User Stories, facilitating Story Point discussions to analyze the level of effort on project specifications.
  • Ran SQL queries on SQL Mgmt. Studio databases to fetch data for analysis purposes.
  • Worked on various Subject Matter Experts(SME) to write new requirement and validate existing requirement.
  • Worked with development team, DBA s and testing teams to accomplish project efforts.
  • Wrote Test Cases and Test Scenario s for QA Team for data validation.
  • Maintain project timeframes, objectives and communications
  • Create and manage documentation and reports for projects
  • Identify the goals and requirements of each project
  • Verify data and information and analyze it to suit the direction of a project
  • Track, forecast and report on project progress including metrics and challenges
  • Collect the necessary information required to start projects


Confidential, IL


  • Overall accountability for service delivery and quality.
  • Elicited and gathered user and business requirements through open ended discussions, brainstorming and storyboarding /prototyping
  • Used Agile for software development life cycle, documenting and working through systems issues as part of a business analysis team
  • Designed and developed project document templates based on Scrum to manage deliverables and expedite product release
  • Conducted JAD sessions to get SME’s input on how to implement the application.
  • Acted as a liaison between business and IT users
  • Researched and implemented IT advancements to modernize and automate systems
  • Executed requirement analysis
  • Reviewed manufacturing process to establish optimization strategies
  • Performed UAT testing
  • Assist in defining the scope and identifying key stakeholders
  • Responsible for integrating the technical solutions to the business processes
  • Involved in management plan, communication plan, and implementation plan
  • Ran SQL queries to pull data, and analyze data to improve the organization
  • Interpreting business needs of customers and translating them into the application and operational requirement with the help of strong analytical and product management skills
  • Collaborating proactively with internal and external customers to analyze information needs, functional and delivery requirement.
  • Using business analysis, flow charts, activity diagrams, documents analysis, workflow analysis.
  • Successfully engage in multiple initiatives simultaneously.
  • Business liaison between the business unit, technology team, quality control team and support team
  • Carried out detailed design, including estimates for new customer solution
  • Led project meetings and all aspects of implementations

Technical ANALYST



  • Analyzed and resolved system performance issues
  • Designed, developed, and maintained technology solutions to optimize functions and process
  • Examining current systems
  • Install and maintain PC/network hardware and software including operating systems, applications, utilities, PC’s, servers, printers and communication equipment
  • Set up replacement computer workstations and necessary peripheral devices
  • Develop and maintain a thorough understanding of all computer applications software
  • Install and troubleshoot software and hardware problems
  • Identify needs for automated systems, identify possible solutions and assist in implementing solutions
  • Organize and schedule upgrade, maintenance and project demands without deterring others from completing work
  • Working on several departmental projects
  • Served as liaison between the business and technical teams by issuing recommendations based on requirement

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