PROFESSIONAL SUMMARY:

• Experienced Business Analyst using my skills and analytical ability to support business growth and analyze business operations
• Results - driven professional offering a progressive career in information technology, business analysis and project management
• Developing effective solution to the most detrimental problems in the business and IT industry
• Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery.
• Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence.
• Process improvement with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs.
• Possess high working qualities with good interpersonal skills, high motivation, fast learner, good team player and very proactive in problem solving to provide best solutions.

TECHNICAL SKILLS:

Core Skills: SharePoint, Microsoft Office 365 (Word, Excel, Outlook, PowerPoint, Visio), SQL, Power BI, Tableau, HTML, Analytical skills.

PROFESSIONAL EXPERIENCE:

IT BUSINESS ANALYST

Confidential

Responsibilities:

• Develop project strategy plans based on logical framework approaches
• Recommended and implemented software for the clinic based on best practices
• Evaluate and document clinical practices to develop and optimize the model of care
• Created Use Cases, Activity Diagrams, Sequence Diagrams and Collaboration Diagram using Microsoft Visio.
• Analyze client needs to determine the procedural and system solutions to improve clinical practices
• Compile and distribute detailed reports using data reporting tools.
• Create models to forecast business variables. Based on specific business requirements, develop ad hoc analyses to assess current/historical trends and the potential impact on future profitability.
• Developed Business Requirement Document (BRD) and Use Case Specification/Document for various Use Cases.
• Documented the Functional Specifications Document (FSD)using UML.
• Acted as a primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Extensively used Agile/SCRUM methodology for Software Development Life Cycle (SDLC) to configure and develop process.
• Used Scrum Practices like documenting User Stories, facilitating Story Point discussions to analyze the level of effort on project specifications.
• Ran SQL queries on SQL Mgmt. Studio databases to fetch data for analysis purposes.
• Worked on various Subject Matter Experts(SME) to write new requirement and validate existing requirement.
• Worked with development team, DBA s and testing teams to accomplish project efforts.
• Wrote Test Cases and Test Scenario s for QA Team for data validation.
• Maintain project timeframes, objectives and communications
• Create and manage documentation and reports for projects
• Identify the goals and requirements of each project
• Verify data and information and analyze it to suit the direction of a project
• Track, forecast and report on project progress including metrics and challenges
• Collect the necessary information required to start projects

BUSINESS ANALYST

Confidential, IL

Responsibilities:

• Overall accountability for service delivery and quality.
• Elicited and gathered user and business requirements through open ended discussions, brainstorming and storyboarding /prototyping
• Used Agile for software development life cycle, documenting and working through systems issues as part of a business analysis team
• Designed and developed project document templates based on Scrum to manage deliverables and expedite product release
• Conducted JAD sessions to get SME’s input on how to implement the application.
• Acted as a liaison between business and IT users
• Researched and implemented IT advancements to modernize and automate systems
• Executed requirement analysis
• Reviewed manufacturing process to establish optimization strategies
• Performed UAT testing
• Assist in defining the scope and identifying key stakeholders
• Responsible for integrating the technical solutions to the business processes
• Involved in management plan, communication plan, and implementation plan
• Ran SQL queries to pull data, and analyze data to improve the organization
• Interpreting business needs of customers and translating them into the application and operational requirement with the help of strong analytical and product management skills
• Collaborating proactively with internal and external customers to analyze information needs, functional and delivery requirement.
• Using business analysis, flow charts, activity diagrams, documents analysis, workflow analysis.
• Successfully engage in multiple initiatives simultaneously.
• Business liaison between the business unit, technology team, quality control team and support team
• Carried out detailed design, including estimates for new customer solution
• Led project meetings and all aspects of implementations

Technical ANALYST

Confidential

Responsibilities:

• Analyzed and resolved system performance issues
• Designed, developed, and maintained technology solutions to optimize functions and process
• Examining current systems
• Install and maintain PC/network hardware and software including operating systems, applications, utilities, PC’s, servers, printers and communication equipment
• Set up replacement computer workstations and necessary peripheral devices
• Develop and maintain a thorough understanding of all computer applications software
• Install and troubleshoot software and hardware problems
• Identify needs for automated systems, identify possible solutions and assist in implementing solutions
• Organize and schedule upgrade, maintenance and project demands without deterring others from completing work
• Working on several departmental projects
• Served as liaison between the business and technical teams by issuing recommendations based on requirement