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Senior Analyst Resume

OBJECTIVE:

To be part of an organization, where I can utilize my knowledge and experience to add value to the organization and myself.

CAREER SUMMARY:

  • 9 years of IT industry Experience.
  • Experience in deployment, Implementation, Call Flow / Application development, Integration and Troubleshooting of Cisco Unified Communication Suite.
  • 8+ years of IT experience in Cisco UCCE Application.
  • Specialized in ICM, IPIVR and CVP components.
  • Currently working on Migration of legacy contact centers to Cisco UCCE.
  • Worked on migration project, from IPIVR to CVP.
  • Involved in Integration and deployment of UCCE Application.
  • Performed Installation, Configuration and scripting on Cisco IPIVR, CVP, VXML, ICM, and CUCM.
  • Specialized in Contact Centre operational support and integration.
  • Successfully deployed a part of the application on - site in US.
  • Exposure to the complete architecture of UCCE and its components.
  • Come up with fine mixture of technical, domain and managerial skills
  • Capable of handling multiple modules.
  • Application maintenance; familiar with Application maintenance as per ITSM.
  • As a Contact Centre Engineer, have hands-on experience with the following contact Centre suite of products: CISCO UCCE including ICM, CVP, CUIC, Communication Manager, MS-SQL, IPIVR.

STRENGTHS:

  • Good team player with good interpersonal skills
  • Commitment towards quality work
  • Excellent analytical and programming skills.
  • Good communication skills.
  • Quick learner and ability to grasp new technologies.
  • Ability to work with a multi-cultural team and deliver in a productive role.
  • Industrious and flexible.

AREAS OF EXPERTISE:

  • Cisco UCCE
  • Cisco CVP
  • IPIVR
  • UCCX
  • PCCE
  • CUIC
  • Speech Recognition and Text To Speech
  • Reporting and Documenting.
  • Social Miner and its API’s

TECHNICAL PROFICIENCIES:

Products: Cisco Call Manager, Cisco UCCE (ICM), Cisco CVP, CUIC, IPIVR, PCCE, UCCX, Social Miner

Languages: Java, SQL

Tools: HP Open View Service Desk, HP Star Team, Remedy, SalesForce.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Analyst

Responsibilities:

  • During my time with Confidential, I am working on migrating the legacy platforms to Cisco UCCE
  • Implement latest technologies and integrate with the contact center application.

Confidential

Senior Network Administrator

Responsibilities:

  • Worked on migration project, from IPIVR to CVP.
  • Involved in Integration and deployment of UCCE Application.
  • Performed Installation, Configuration and scripting on Cisco IPIVR, CVP, VXML, ICM, and CUCM.
  • Specialized in Contact Centre operational support and integration.
  • Successfully deployed a part of the application on - site in US.
  • Exposure to the complete architecture of UCCE and its components.
  • Come up with fine mixture of technical, domain and managerial skills
  • Capable of handling multiple modules.

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