Senior Analyst Resume

OBJECTIVE:

To be part of an organization, where I can utilize my knowledge and experience to add value to the organization and myself.

CAREER SUMMARY:

9 years of IT industry Experience.
Experience in deployment, Implementation, Call Flow / Application development, Integration and Troubleshooting of Cisco Unified Communication Suite.
8+ years of IT experience in Cisco UCCE Application.
Specialized in ICM, IPIVR and CVP components.
Currently working on Migration of legacy contact centers to Cisco UCCE.
Worked on migration project, from IPIVR to CVP.
Involved in Integration and deployment of UCCE Application.
Performed Installation, Configuration and scripting on Cisco IPIVR, CVP, VXML, ICM, and CUCM.
Specialized in Contact Centre operational support and integration.
Successfully deployed a part of the application on - site in US.
Exposure to the complete architecture of UCCE and its components.
Come up with fine mixture of technical, domain and managerial skills
Capable of handling multiple modules.
Application maintenance; familiar with Application maintenance as per ITSM.
As a Contact Centre Engineer, have hands-on experience with the following contact Centre suite of products: CISCO UCCE including ICM, CVP, CUIC, Communication Manager, MS-SQL, IPIVR.

STRENGTHS:

AREAS OF EXPERTISE:

TECHNICAL PROFICIENCIES:

Products: Cisco Call Manager, Cisco UCCE (ICM), Cisco CVP, CUIC, IPIVR, PCCE, UCCX, Social Miner

Languages: Java, SQL

Tools: HP Open View Service Desk, HP Star Team, Remedy, SalesForce.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Analyst

Responsibilities:

During my time with Confidential, I am working on migrating the legacy platforms to Cisco UCCE
Implement latest technologies and integrate with the contact center application.

Confidential

Senior Network Administrator

Responsibilities:

Worked on migration project, from IPIVR to CVP.
Involved in Integration and deployment of UCCE Application.
Performed Installation, Configuration and scripting on Cisco IPIVR, CVP, VXML, ICM, and CUCM.
Specialized in Contact Centre operational support and integration.
Successfully deployed a part of the application on - site in US.
Exposure to the complete architecture of UCCE and its components.
Come up with fine mixture of technical, domain and managerial skills
Capable of handling multiple modules.