Business Systems Analyst Resume Profile

Experience

Confidential

Business Systems Analyst

Analyzes and interprets laws, rules, and policy to determine how the system requirements.
Communicates specifications to systems analysts during the Requirements Definition and Design phases of the system development life cycle.
Analyzes and approves all system documentation including, but not limited to, Process Model Narratives, Business Logic Diagrams, Data Element Definition, and View Maps.
Develops and uses effective testing techniques and criteria based upon the latest software testing theories in the software industry.
Reviews the work of the testing unit to ensure that tests are performed based upon the appropriate test plans to find and correct deviations from specifications.
Acts as key bridge between the End-user's understanding of how the system software needs to work to support his/her daily operation, and the detailed technical information related to the actual software implementation.
Maintains a high level of knowledge and understanding of the application systems, the software development process, and the End-User business.
Analyzes system errors and problems and works closely with the Help Desk and Training Units to communicate information on functionality and develop workarounds to system problems to ensure timely and accurate benefits to clients.
Provides recommendations and assistance to contractor technical staff in determining solutions to the system errors and problems.

Confidential

Family Service Specialist II

Interviewed applicants to determine need and obtain necessary information to determine eligibility for both federal and state assistance programs while maintaining over 90 timeliness.
Collected information and made necessary case changes as reported to coordinate benefits.
Documented case file and updates automated eligibility system to ensure timeliness and accuracy of eligibility information.
Responsible for processing of complex multi-program cases, and complex case activities without supervisory approval.
Maintained knowledge of New Heights on a systems level to implement changes to eligibility programs, offer feedback on systems issues, and troubleshoot system workarounds.
Used computer program knowledge to ensure correct computer program behavior, and develop ways to manage known system issues.

Confidential

Business Owner

Operated own company providing paramedical services and underwriting information to insurance companies to be utilized in determining rates and eligibility.
Supervised numerous staff in all ways including but not limited to hiring, assigning work, reviews, discipline, and termination.
Maintained computer systems and implemented changes to payroll, and time management computer systems.
Performed various customer service initiatives to maintain business accounts and create new business partnerships.
Worked with numerous institutions to link internal computer systems to each other to ensure correct information transfer.
Used computer program knowledge to troubleshoot information system issues and worked with vendors to rectify these issues.