SUMMARY

• Project Manager responsible for running multiple projects to interface with third party vendors.
• Lead Technical Business Analyst responsible for defining the requirements for multiple integration projects for Internet applications.
• Elicit requirements for Internet banking applications, written in Java and Java Script, which interface to the Core Legacy system and third - party vendor applications via XML schemas.
• Design and write programs in COBOL and CICS to interface with the middleware to interface with various front-end applications.

TECHNICAL SKILLS

Languages: COBOL, CICS, JCL, SQL, HTML, Java, XML and VB

Software: Microsoft Office Suite 97 through 2013, Visio, Microsoft Project, Task Tracker Pro, WordPerfect, Lotus 1-2-3, Lotus Notes

PC Operating Systems: Microsoft Windows 3.1 through Windows 10 .

PROFESSIONAL EXPERIENCE

Confidential

Business Systems Analyst

Responsibilities:

• Work with business team to elicit requirements for projects and then convert them to the technical specifications for the application.
• Lead BSA on project to create a test lab for the Argo Teller Payments project.
• Worked with multiple IT and Business teams to determine the necessary hardware and software requirements.
• Assisted in finding an appropriate location.
• Responsible for ordering the necessary hardware and software for business team.
• Business Systems Analyst for Argo Teller Payments Project.
• Work with Network Engineers to assist with the standup of virtual servers for new software applications.
• Work with Vendors to install and configure new applications.
• Wrote SQL to develop data extracts for the OASIS application.
• Assist in coordinated business unit’s testing efforts for the Argo Application.
• Created Dashboard to report to the project team and senior management testing progress and Defects discovery and resolution.
• Created cases for OASIS application testing.
• Run daily testing status meeting.
• Run weekly defect resolution progress meeting.
• Technical Lead on project to implement Adobe Campaign Management Application.
• Supervised developer’s efforts to create ETL process to load customer data into the application.
• Worked with Marketing and Vendor teams to gather requirements for the application.
• Installed and configured software on the servers.
• Worked with the business team to assist in their development of workflows for Marketing Campaigns.
• Support Campaign Management Application for the Marketing team.
• Wrote SQL to develop data extracts for the Campaign Management application.
• Support the Marquis Marketing applications.
• Coordinated data loads from the Marquis vendor.
• Assisted vendor in trouble shooting issues with the application.
• Coordinated application upgrade installation.
• Work with team members to resolve issues and answer questions.
• Escalate issues when appropriate to management and PMO.
• Work with other application teams to learn how they interface with others.
• Learned how the EDW and MCIF applications collect data for various sources and is stored in the databases.

Confidential

Business Systems Analyst

Responsibilities:

• Elicited requirements from the lines of business and operations teams for large budget projects.
• Worked with developers to answer questions on the requirements.
• Assisted in SQL development to produce the correct report output.
• Learned the application’s database table layouts and relationships.
• Coordinated SIT and UAT testing.
• Worked with third party vendors to assist them to understand the project requirements and learned the functionality of their systems for integration to the PNC Vested Interest applications.
• Worked with offshore PNC development and testing resources.
• Tracked defects in ALM.
• Coordinated turnover meetings with the line of business and the developers.

Confidential

Sr. IT Business Analyst

Responsibilities:

• Worked with Marketing and Ecommerce business teams to gather requirements for projects.
• Coordinated with our vendor partners to convey GNC’s requirement needs for changes to be made to their systems to support the business processes.
• Worked with the development and QA teams to ensure that the requirements were understood.
• Escalated issues to the appropriate management level and assisted in getting them resolved quickly.
• Fielded day to day issues and questions from Business and IT teams about the CRM and Loyalty applications.
• Lead internal Business Analyst on project to replace the existing CRM Data Mart.
• Subject Matter Expert on project to redesign the Customer Web and Loyalty sites to enhance the user experience.
• Developed SQL queries for data analysis.
• Worked with business team to debug SQL they developed when they had issues getting it to work properly.
• Member of team that worked to develop business analysis standards at GNC.
• Developed test cases for QA and UAT.
• Executed testing for changes to the systems.

Confidential

Release Manager/Sr. IT Business Analyst

Responsibilities:

• Worked with the business units to gather enhancement requests and prioritize them for release scheduling.
• Responsible for requirements elicitation from members of the business units which comprised the user base of the CRM/COD applications.
• Conducted requirements walk throughs to ensure that the project requirements were clear and complete.
• Worked with the development and QA teams to ensure the requirements were understood.
• Communicated development issues with enhancement requests to business unit teams and worked with them to resolve the issues or develop acceptable alternatives to the requirements.
• Managed release schedule and project plans to ensure that all projects were completed on time to meet release deadlines.
• Worked with the business units to schedule user acceptance testing.
• Monitored release implementation and assisted with issue resolution if needed.
• Communicated release status and issues to business unit partners and IT management teams.
• Assisted developers in working out solutions design.
• Assisted in trouble shooting user’s issues with application functionality.