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Business Systems Analyst Resume

SUMMARY

  • Project Manager responsible for running multiple projects to interface with third party vendors.
  • Lead Technical Business Analyst responsible for defining the requirements for multiple integration projects for Internet applications.
  • Elicit requirements for Internet banking applications, written in Java and Java Script, which interface to the Core Legacy system and third - party vendor applications via XML schemas.
  • Design and write programs in COBOL and CICS to interface with the middleware to interface with various front-end applications.

TECHNICAL SKILLS

Languages: COBOL, CICS, JCL, SQL, HTML, Java, XML and VB

Software: Microsoft Office Suite 97 through 2013, Visio, Microsoft Project, Task Tracker Pro, WordPerfect, Lotus 1-2-3, Lotus Notes

PC Operating Systems: Microsoft Windows 3.1 through Windows 10 .

PROFESSIONAL EXPERIENCE

Confidential

Business Systems Analyst

Responsibilities:

  • Work with business team to elicit requirements for projects and then convert them to the technical specifications for the application.
  • Lead BSA on project to create a test lab for the Argo Teller Payments project.
  • Worked with multiple IT and Business teams to determine the necessary hardware and software requirements.
  • Assisted in finding an appropriate location.
  • Responsible for ordering the necessary hardware and software for business team.
  • Business Systems Analyst for Argo Teller Payments Project.
  • Work with Network Engineers to assist with the standup of virtual servers for new software applications.
  • Work with Vendors to install and configure new applications.
  • Wrote SQL to develop data extracts for the OASIS application.
  • Assist in coordinated business unit’s testing efforts for the Argo Application.
  • Created Dashboard to report to the project team and senior management testing progress and Defects discovery and resolution.
  • Created cases for OASIS application testing.
  • Run daily testing status meeting.
  • Run weekly defect resolution progress meeting.
  • Technical Lead on project to implement Adobe Campaign Management Application.
  • Supervised developer’s efforts to create ETL process to load customer data into the application.
  • Worked with Marketing and Vendor teams to gather requirements for the application.
  • Installed and configured software on the servers.
  • Worked with the business team to assist in their development of workflows for Marketing Campaigns.
  • Support Campaign Management Application for the Marketing team.
  • Wrote SQL to develop data extracts for the Campaign Management application.
  • Support the Marquis Marketing applications.
  • Coordinated data loads from the Marquis vendor.
  • Assisted vendor in trouble shooting issues with the application.
  • Coordinated application upgrade installation.
  • Work with team members to resolve issues and answer questions.
  • Escalate issues when appropriate to management and PMO.
  • Work with other application teams to learn how they interface with others.
  • Learned how the EDW and MCIF applications collect data for various sources and is stored in the databases.

Confidential

Business Systems Analyst

Responsibilities:

  • Elicited requirements from the lines of business and operations teams for large budget projects.
  • Worked with developers to answer questions on the requirements.
  • Assisted in SQL development to produce the correct report output.
  • Learned the application’s database table layouts and relationships.
  • Coordinated SIT and UAT testing.
  • Worked with third party vendors to assist them to understand the project requirements and learned the functionality of their systems for integration to the PNC Vested Interest applications.
  • Worked with offshore PNC development and testing resources.
  • Tracked defects in ALM.
  • Coordinated turnover meetings with the line of business and the developers.

Confidential

Sr. IT Business Analyst

Responsibilities:

  • Worked with Marketing and Ecommerce business teams to gather requirements for projects.
  • Coordinated with our vendor partners to convey GNC’s requirement needs for changes to be made to their systems to support the business processes.
  • Worked with the development and QA teams to ensure that the requirements were understood.
  • Escalated issues to the appropriate management level and assisted in getting them resolved quickly.
  • Fielded day to day issues and questions from Business and IT teams about the CRM and Loyalty applications.
  • Lead internal Business Analyst on project to replace the existing CRM Data Mart.
  • Subject Matter Expert on project to redesign the Customer Web and Loyalty sites to enhance the user experience.
  • Developed SQL queries for data analysis.
  • Worked with business team to debug SQL they developed when they had issues getting it to work properly.
  • Member of team that worked to develop business analysis standards at GNC.
  • Developed test cases for QA and UAT.
  • Executed testing for changes to the systems.

Confidential

Release Manager/Sr. IT Business Analyst

Responsibilities:

  • Worked with the business units to gather enhancement requests and prioritize them for release scheduling.
  • Responsible for requirements elicitation from members of the business units which comprised the user base of the CRM/COD applications.
  • Conducted requirements walk throughs to ensure that the project requirements were clear and complete.
  • Worked with the development and QA teams to ensure the requirements were understood.
  • Communicated development issues with enhancement requests to business unit teams and worked with them to resolve the issues or develop acceptable alternatives to the requirements.
  • Managed release schedule and project plans to ensure that all projects were completed on time to meet release deadlines.
  • Worked with the business units to schedule user acceptance testing.
  • Monitored release implementation and assisted with issue resolution if needed.
  • Communicated release status and issues to business unit partners and IT management teams.
  • Assisted developers in working out solutions design.
  • Assisted in trouble shooting user’s issues with application functionality.

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