OBJECTIVE

• A committed & diligent individual with over 7+ years of experience working with diverse teams in the domains of Healthcare, Banking, State, Food/Restaurant, Retail and Ecommerce. An Innovative, Enthusiastic and Technology Savvy Business Systems Analyst / Scrum Master with a successful background in Business analysis, System Analysis, Business Modeling, Requirement Gathering, Technical Documentation and with strong Project Management skills. My strength lies in gathering and documenting requirements based on functionality, workflow, and business rules. Proficient in ensuring that business goal is met throughout the product lifecycle. Excellent written, verbal, interpersonal and conflict resolution skills.

SUMMARY

• Extensive cross - functional knowledge in working with different Software Development Methodologies such as Waterfall, Agile and Hybrid and frameworks such as Scrum, Scaled Agile Framework (SAFe), Kanban.
• Effective liaison between management, development teams and business users with experience in collaborating with design, technology, compliance/legal and operations teams for optimal solutions
• Extensive experience in creating various artifacts: Business Requirement Document (BRD), Systems Requirement Document (SRS), Functional Requirement Document (FRD), Use-cases, Technical requirements Document (TRD), Change Requests Planning (CRP), User Stories, Product Backlog, Sprint Backlog, Sprint Burndown Chart and Release Backlog.
• Experienced in eliciting requirements using techniques such as Brainstorming, Document Analysis, Interviews, Joint Application Requirement (JAR), Joint Application Development (JAD).
• Hands-on experience in performing feasibility study, gap analysis, SWOT, cost/benefit analysis, risk analysis and impact analysis to accommodate change requests and evaluate the scope of new system functionality development, based on stakeholder needs.
• Documented Use Cases, Requirement Traceability Matrix (RTM), RFP/RFI, SOP, SLA and Business Rules to meet the business needs.
• Experienced in project tracking and team management, submit risks, issues, dependencies, project status, prepare RACI matrix charts & project governance documents.
• Expertise in creating UML Modeling: Use Case Diagrams, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, Process Workflow Diagrams using MS Visio.
• Extensive experience working with Distributed Scrum Teams in managing and delivering outcomes for each sprint.
• Facilitated, coached, and guided the organization and teams on values and principles of Agile and Scaled Agile Framework.
• Professional expertise in working on portfolio/program/team levels in Scaled Agile Framework (SAFe).
• Experienced in implementing agile techniques like Extreme Programming (XP), Test Driven Development (TDD), Acceptance Test Driven Development (ATDD), Pair Programming, Continuous Integration, Continuous Testing and Agile Games.
• Experienced in facilitating Scrum Ceremonies and adoption of agile related techniques (MOSCOW technique, Planning Poker, WSJF, INVEST, SMART).
• Experienced in creating Static Prototypes, Dynamic Wireframes and Mockup Screens using MS Visio, Balsamiq and Lucid Charts.
• Strong experience in developing source to target data mapping documents and in XML and XSD
• Experienced in writing SQL queries (including joins, DDL and DML)
• Experienced in SOA, 3-tier, N-tier architecture, and Enterprise Service Bus (ESB) for orchestration process and experience in validating Webservices, Webmethods, API, XML, JSON.
• Hands on experience identifying and documenting with Client side, Server side and Database Validations.
• Working exposure on Master Data Management (MDM), Data Modeling, Data Mapping, Data Integration & Data Warehouse
• Experienced in creating Test Plans & Test Case scenarios, Test Scripts for Functional and Non-Functional.
• Involved in various testing methods with QA teams to perform, Unit Testing, Functional Testing, System Testing, Stress Testing, Performance Testing, Usability Testing, Acceptance Testing, Regression Testing, Stability Testing, Smoke Testing and Beta Testing.
• Experienced in conducting User Acceptance Testing (UAT) and hands on experience on HP Application Lifecycle Management (HPALM), TFS, JIRA and RALLY used it to log and track issues, test cases and test plans.
• Strong healthcare domain knowledge with experience in EDI (Electronic Data Interchange) X12 transactions complying with HIPAA standards and HL7, FHIR and experienced in Center of Medicare and Medicaid Services (CMS) compliances/regulations.
• Experienced in the implementation and validation of HIPAA 5010 code sets, ICD-9, ICD 10 coding, CPT, Rx and HL7 experience with Medicare/Medicaid.
• Strong knowledge of HIX, HEDIS, Protected Health Information (PHI), EMR/EHR and Facets platform.
• Excellent understanding in the capital markets, finance markets and money markets, investment banking and alternative investments.
• Solid experience on Profit and Loss account, General ledger, balance sheet and cashflow statements.

TECHNICAL SKILLS

Methodologies & Frameworks: Waterfall, Agile-Scrum, Scaled Agile Framework (SAFe), Kanban, ATDD, TDD, Extreme Programming (XP), Hybrid

Web Technologies: XML, JSON, SOAP, REST, Webservices, API, Micro Services, JavaScript, AJAX, HTML

Modelling Tools: MS Visio, Balsamiq, Lucid Chart, Sketch, Axure, Rational Rose, Erwin Data Modeler, Mockingbird, Adobe XD, Adobe AEM, Adobe Dreamweaver, Adobe Illustrator

Documentation Tools: Microsoft Office 365 (Word, Excel, Access, PowerPoint, Project, Publisher), SharePoint, ServiceNow

Project Management Tools: JIRA, Azure DevOps, RALLY, HP ALM, TFS, Confluence, MS Project, MS SharePoint, MS Visual Studio, Trello, MS Teams

Testing Tools: Soap UI, Postman, Load runner, HP QC, Bugzilla

BI Reporting Tools: MicroStrategy, Tableau, Crystal Reports, QlikView, Microsoft Power BI, SSRS, QlikSense, SAP Business Objects

Languages Worked: Java, .Net, Ruby, Python, Scala

Databases: Teradata, Redshift, MS SQL Server, MySQL, Oracle, NOSQL DB, Hive

PROFESSIONAL EXPERIENCE

Confidential, Deerfield, IL

Sr. Business Systems Analyst / Scrum Master/ Change Manager

Responsibilities:

• Maintaining functional relationships with various business unit stakeholders in order to gather information, understand stakeholder interests, and managing their expectations.
• Conducting Storyboarding and Story Mapping sessions with the Product owner and other stakeholders to elicit requirements.
• Created User stories for developing 35 REST API’s (Orchestration Logic for Synchronous and Asynchronous flows)
• Worked closely with DevOps and ELK team to gather the requirement. Interacting with Microsoft team to resolve the blockers.
• Prioritized the user stories in the Product backlog using MoSCoW technique along with the scrum team.
• Maintained Scrum artifacts like Sprint burn down chart, Sprint burn down up, and Impediment List.
• Managing daily scrum meetings, working on the team impediments and communicating with the product owner.
• Constantly monitored development work, SPIKE Stories, Technical Debts and worked on removing the impediments to improve team’s performance to meet sprint goals.
• Worked with Project Manager, Product Owner to better understand their needs and present solutions using Agile (Scrum) methodology and documentation strategy
• Documented high level requirements EPICS & Features into small User Stories with acceptance Criteria followed by INVEST and SMART criteria.
• Elicited and translated business, functional, and non-functional requirements using different requirement elicitation Techniques with SME’s across workstreams in DSI & ADS Teams.
• Working with Data services team & ADS team to analyze data from new and old environments.
• Designed and supported with interactive visual dashboards and reports using Crystal Reports.
• Performed report validation writing SQL queries on an SQL Server database.
• Conducted JAD sessions with SMEs, Stakeholders, Architects and Developers.
• Facilitated user story grooming sessions, ensured DOD, DOR and acceptance criteria are defined.
• Engaged constantly release planning meetings in analyzing requirements, dependencies and negotiate priorities
• Conducted UAT sessions where the business had some test cases and I created my own test cases as due diligence and coordinated with county users .
• Used Team Foundation Server (TFS) / Azure DevOps to document and visualize stories, tasks, and measure performance through Burn Down Charts/Velocity Charts.
• Reporting status, milestones, and project plan tracking to project management on a weekly basis.

Environment: Jira, Java 8/Spring Framework (Spring Boot, Spring Integration), CICD Pipeline - Stash/Spinnaker/Jenkins/Gradle/ Mockito/Pact/SonarQube, Apigee Micro gateway, ASB, ELK, Azure Cloud - Microsoft’s cloud platform

Confidential

Sr. Business Systems Analyst / Scrum Master

Responsibilities:

• Maintaining functional relationships with various business unit stakeholders in order to gather information, understand stakeholder interests, and managing their expectations.
• Conducting Storyboarding and Story Mapping sessions with the Product owner and other stakeholders to elicit requirements.
• Created User stories for developing 35 Microservices (Orchestration Logic for Synchronous and Asynchronous flows)
• Worked closely with DevOps and ELK team to gather the requirement. Interacting with Microsoft team to resolve the blockers.
• Identifying subject-matter experts from business users’ end and driving the product backlog meetings. Generating user stories with the business users
• Working knowledge on products dealing with deployment of an integrated CI/CD pipeline including Bitbucket, Bamboo and Kubernetes.
• Evaluating the user stories with the team during Product Backlog Refinement Meetings so that developers can estimate the stories
• Facilitating Sprint planning, Sprint retrospective, Sprint review, and Product review meetings.
• Actively participating in Sprint retrospective Meetings to discuss the challenges and come up with action items to enhance the productivity
• Facilitating the development team and removing the impediments
• Discussions with various stakeholders on deciding the backlog priorities based on user points and business value
• Managing daily scrum meetings, working on the team impediments and communicating with the product owner.
• Negotiating effectively with Product owner on the release priorities and exceptional scope creep.
• Involving users actively in User Acceptance Tests (UAT) between the development team and the end users from the business team
• Creating various Process flows, Wireframes, and Business Models as required for clear elicitation of requirements.
• Working with data analyst teams to analyze data from new and old environments
• Performing the Unit and functional testing, which validate the data mapping and provides a qualitative check of data fallouts and overall data flow that needs to deposit correctly in Target tables
• Co-Authoring testing scripts, test data, and testing scenarios in a systems integrated environment
• Effectively handling sign off the process with stakeholders at different levels and executing good conflict resolution approaches.
• Working with Data services team & ADS team to analyze data from new and old environments.
• Designed and supported with interactive visual dashboards and reports using Crystal Reports.
• Performed report validation writing SQL queries on an SQL Server database.
• Conducted JAD sessions with SMEs, Stakeholders, Architects and Developers.
• Facilitated user story grooming sessions, ensured DOD, DOR and acceptance criteria are defined.
• Reporting status, milestones, and project plan tracking to project management on a weekly basis.

Environment: TFS, Azure DevOps, Scrum, Visual Studio Team Services (VSTS), ETL, SQL, XML, MS Office, MS Visio, Erwin, Data-flow diagrams, Crystal Reports, Erwin Data Modeler, CI-CD, Guidewire Policy Center & Claim Center, GIT, Jenkins, Azure Cloud, Microsoft SQL Server Management Studio (SSMS)

Confidential, Phoenix, AZ

Business systems Analyst / Scrum Master

Responsibilities:

• Conducted Gap analysis to assess the strengths and weaknesses of the proposed project (To-be state) as compared to the AS-IS state documented in terms of various components.
• Worked with Digital and Consumer Insights team to track usage patterns, gathered insights for roadmap prioritization and for conducting market and competitor analysis.
• Facilitated Focus Group meetings, Stakeholder Interviews, and JAD Sessions with business users, developers, architects, and database development team to elicit the base level requirements.
• Assisted Product Owner in prioritizing the user stories in the Product backlog using MoSCoW technique along with the scrum team
• Engaged constantly with the Product Owner in analyzing requirements, dependencies and negotiate priorities
• Involved in breaking down EPICS into User stories and Tasks; decomposed complex requirements into simple tasks for development.
• Gathered Requirements from the Product Owner and developed the Product Backlog, created Sprint Backlog & managed User Stories
• As a Scrum Master I facilitated Scrum ceremonies including Sprint Planning, Stand up meeting, Sprint Review and Sprint Retrospective.
• Coached and mentored team to adopt agile practices, adopted agile games (Coin game, chair game, marshmallow challenge, ball game) and various practices to ensure team understand agile practices and values
• Work closely with Product Owner in Backlog Grooming and continuous delivery of features and maintained Burn Down Chart and Team Velocity.
• Created business process workflow diagrams using Business Process Modeling Notation (BPMN).
• Designed and developed UML Diagrams including use cases, activity diagrams, and sequence diagrams using MS VISIO.
• Created Dynamic Wireframes using Fluid UI for better understanding of the GUI and flow of the application.
• Assisted the Systems Architect in architectural requirements consolidation and in developing the architectural blueprint.
• Responsible for creating the Functional Requirement Document (FRD) and the Business Requirement Document (BRD).
• Conducted document analysis on former project documentation on development of a micro-service-based architecture for building a scalable application. Also, conducted document analysis on product information catalogs from vendors dealing with implementation of a Platform as a Service (PaaS).
• Assisted in designing and implementing business solutions on the ServiceNow ITSM platform.
• Worked on ServiceNow components such as Service Desk, Change Management, Asset Management, CMDB, Knowledge Management, Mobility, and Service Request Management.
• Created various ad-hoc reports and Tableau customizable dashboards as needed.
• Involved in identifying and implementation of SOAP, XML based webservices and web methods.
• Collaborated with API team to deliver REST APIs enabling low latency access to Elastic Search.
• Developed proof of concepts (POCs) and tactical prototypes working with architects and technical teams for the redesigned application and for enabling the new services.
• Acted as the point of contact for clarifying business and functional requirements to the development team.
• Performed Data Mapping to identify and standardize the data from various distributed systems.
• Working experience on integrating AWS Connect contact center service and contact center domain knowledge.
• Worked on integrating inbound and outbound engagement across all touch point, channels and resources, and to integrate voice and digital channels, including video, email, and chat, social, mobile, web, SMS and asynchronous messaging.
• Collaborated in designing Amazon Connect Contact flows.
• Worked on integrating AWS Connect with Salesforce.
• Utilized Lambda with AWS database DynamoDB to create dynamic routing abilities for AWS Connect.
• Used Zephyr for JIRA, a test management add-on for creating test cases and for publishing test results in real-time.
• Involved in creating dashboards in Tableau using the data available based on the needs and the requirements.
• Facilitated meetings with the development team to help them better understand use cases and to help them come up with code flow for these research items.
• Developed SQL Queries to validate Data Dictionary, data mining and data integrity.
• Collaborated with the Product Owner in prioritizing user stories as realized by features and in User Story mapping.
• Involved in providing several feasible solutions in Spike Sessions as a Scrum Master to clear Impediments.
• Assisted the Release Train Engineer (RTE) in ensuring the Agile Release Train (ART) teams coordinated and collaborated with Product Manager (PM), Enterprise Architects and Business Owner (BO) in clarifying scope of the features in the program backlog.
• Worked with the product owner during the Sprint Review Meeting for the Potential Shippable Product Increments (PSPIs) and helped decide which features are DONE as per the acceptance criteria
• Facilitated triage meetings for all the defects in the testing phase, logging and tracking them using JIRA.
• Used JIRA to document and visualize stories, tasks and measure performance through Burn Down Charts/Velocity Charts.
• Effectively translated the functional specifications into test scenarios and test cases.
• Facilitated Regression testing for all the functionalities and performed Ad-hoc Smoke Testing.
• Reviewed Splunk logs, identify abnormalities in customer registration and proactively resolve production issues
• Facilitated UAT (User Acceptance Testing) and assisted implementation team in preparing a readiness document.
• Assisted QA and testing teams in clarifying business requirements for test automation efforts using cucumber and gherkin-based test scripts.
• Facilitated Functional, Integration, GUI, Regression, Usability and System testing.

Environment: Agile SAFe (4.0), UML, JAVA, Confluence, Zephyr, JIRA, BPMN, Salesforce, Oracle EBS, Service Now, Fluid UI, Oracle, Splunk, SQL Server, Excel, Windows 7.0, Hybrid, Selenium, SoapUI, Web Services, MS-Office, AWS, EC2, Machine learning framework, Altova XML spy, SharePoint, Tableau, AWS Connect