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Business Analyst Resume

OBJECTIVE:

  • I have 12+ years of IT experience in which I have Business Analyst with around 6 years of experience in Gathering, Analysis & Management of Requirements, Business Process Reengineering, Business and Functional Analysis, Systems Analysis and Design, Quality Assurance, Gap analysis, Use case analysis and design, user support, problem solving, and Documentation

SUMMARY

  • 6+ years of diversified experience as a Business Analyst in Insurance and Finance industry.
  • Piloted Cost benefit analysis and SWOT analysis including ROI and Financial Justification.
  • Organized and facilitated user group meetings and gathering system requirements for web application development using Rational Requisite Pro, Rational Clear Quest, and Rational Clear Case.
  • Expertise in Project Planning, Project Design, creating functional specifications and data flow diagrams.
  • Worked on insurance claim tools like Guidewire 5.0 (Policy center, Claim center and Billing center) and NaviSys.
  • Experience in setting Exit criteria’s for the SDLC models to ensure quality.
  • Optimum use of documentation to avoid any form of miscommunication or misinterpretation during the entire software development process.
  • Excellent knowledge of various policy administration & industry standard tools such as Guidewire Policy Center, Duck Creek and ACORD standards with insurance laws, regulations and company policies.
  • Worked in diverse environments such as Insurance (Property and Casualty/Commercial).
  • Understanding and interpreting requirement specifications.
  • Strong knowledge of Project management skills such as time estimation, task identification, and scope management.
  • Experienced in customer / client interaction, deep understanding of business systems functionality and technicality.
  • Conducted requirement analysis techniques such as Business Process Improvement, Business Process Modeling and Business Process Re - engineering.
  • Involved in maintaining Test Matrix and Traceability Matrix and performing GAP analysis.
  • Good knowledge of SQL queries.
  • Highly motivated, organized and results oriented with excellent interpersonal, communication and presentation skills with capability of adapting to new and fast changing technologies
  • Conducted User Acceptance Testing (UAT).
  • Strong knowledge of the Systems Development Life Cycle (SDLC) models such as Water Fall, Agile and RUP.
  • Thorough knowledge of preparing Business Requirement Documents, Use Cases Specifications, Functional Specifications, User Stories and Mock Ups.
  • Hands on knowledge of important and frequently used UML diagrams such as Use Case Diagram/Template, Activity Diagrams and Sequence Diagrams.
  • Ample experience in using Joint Requirement Planning (JRP) and Joint Application Deployment (JAD) sessions for gathering requirements and brainstorm ideas.
  • Robust subject matter know-how in Auto & Property Insurance Functionalities such as New Business, Rewrites, Cancellation/UW Terminations, Discounts, Coverages, etc.
  • Worked on multiple projects which included Account & Trade reconciliation and Asset-Liability Management.

TECHNICAL SKILLS

Methodologies: RUP, UML, Agile, Waterfall

Testing tools: HP Quality Center, JIRA

Change Management Tools: Rational Clear Quest

Office Tools: MS Project, MS Word, Excel, PowerPoint

Operating Systems: Guidewire 5.0, UNIX, Windows NT/2000/XP/Vista/7

Business Modeling Tools: Microsoft Visio

Database: MS SQL Server and Oracle

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

  • Designed the business requirement collection approach based on the project scope.
  • Defined Project Scope and Estimates for multiple functionalities.
  • Created tasks within Rally for other team members to burn.
  • Transferring ClaimCenter and Guidewire platform knowledge to the customer staff and consultants in a mentoring role.
  • Conducted Joint Application Development (JAD) sessions for gathering requirements.
  • Responsible for creating and reviewing business requirements, functional specifications, project schedules, documentation and test plan.
  • Knowledge of claims Guidewire systems and policy administration system.
  • Identified, investigated, analyzed, defined and documented businesses processes and use case scenarios.
  • Worked on UAT testing and took sign-off from the Commercial line of Property & Casualty business users.
  • Conducted GAP analysis by identifying existing technologies and documented the enhancements to meet the end state requirements.
  • Gathered business requirements through interviews, surveys, JAD sessions and observations and created the Business Requirements documentation for building UI for viewing data through Guidewire Policy Centre and Claim Centre
  • Developed timelines for project delivery, and worked with development and testing teams to accomplish successful completion and timely release objectives.
  • Worked on moving particular system modules and LOB administration over to Guidewire
  • Worked on an application that took care of online account services which included Bill paying, checking the bill history, changing customer profile, ordering auto insurance ID cards Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
  • Provided ongoing feedback to all teams and kept continuous communication with the project manager and upper management to make sure the project completion is going as planned.
  • Assisted in conducting User Acceptance Testing (UAT), developing and maintaining the test plan, test conditions and test cases to be used based on business requirements and technical specifications and/or quality procedures, and ensuring that appropriate documentation is in place.

Environment: MS Visio, MS Office (MS Excel, MS Word, MS PowerPoint), SQL, MS Project, Quality Center.

Confidential

Business Analyst

Responsibilities:

  • Drafted business requirement documents (BRD) and the functional specifications regarding claims and billing as per the user requirements, demonstrating current process and modified procedures for application entry, manual and auto rating processes for various entities to be insured.
  • Gathered business requirements for point of sales system, personal auto and homeowner’s line of business to implement rules based environment for calculation of discounts and surcharges that would be expanded based on future needs.
  • Responsible for identifying and documenting business rules and creating detailed Use Cases.
  • Worked with software development team in using Agile-Scrum, in addition to educating upper management in order to champion the use of Agile/Scrum effectively.
  • Conducted manual data integrity testing using SQL and used for data analysis.
  • Interacted with SME's from the Underwriting team to validate business rules and setting up edit checks for these rules in the applications.
  • Conducted functional requirement gathering sessions with Stakeholders, Underwriting Managers and Operations Analysts for the Policy, Claims and Point-of-sale related modules.
  • Was involved in process flow analysis for content management system.

Environment: MS Visio, MS Office (MS Excel, MS Word, MS PowerPoint), SQL, MS Project, Quality Center.

Confidential, Madison, WI

Business Analyst

Responsibilities:

  • Worked as a Lead BA on key Property & Casualty insurance functionalities such as Passenger Liability Exclusion, Discounts, ALIR, Minimum Drivers Age, Signatures, LVS, State To State, etc
  • Worked on key Guidewire Functionalities also such as Activities.
  • Analyzed As-Is & To-Be Systems with Requirements Managers & Business Architects during Estimation Phase.
  • Elicitation of requirements with Business Clients through meetings, one to one sessions and e-mails.
  • Also support other systems such as Amfam.com, Billing Center if any of their requirements impacted Policy Center.
  • Design UI Mock Ups and Present functionalities as desired by the business.
  • Present business needs to technical teams and identify impacted Policy Center User Stories and Other Downstream Systems
  • Gathered business requirements through interviews, surveys, JAD sessions and observations and created the Business Requirements documentation for building UI for viewing data through Guidewire Policy Centre and Claim Centre.
  • Assisted in the documentation of requirements for the Guidewire ClaimCenter claims management system as a business analyst.
  • Good exposure in preparing Use cases & Functional design document (Property and Casualty).
  • Prepare and Present Functional/System Requirements to all Stakeholders prior to development phase.
  • Support Development & Testing until Deployment Phase.
  • Assist Business Clients & Project Managers in prioritizing defects during Functional, SIT and UAT phases of testing.
  • Analyze defects before they are moved to development.
  • Present Demos of implemented functionalities in Sprint Reviews.
  • Worked on an application that took care of online account services which included Bill paying, checking the bill history, changing customer profile, ordering auto insurance ID cards Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
  • Assist Project Managers improve the Defect Management Process and presented the process to various Development & Testing teams.
  • Worked under Agile/Scrum methodology with Sprint Based Goals.
  • Any Functional Requirements, Mock Ups, Action Items were stored in User Stories.
  • Assisted Business Architects improve the Requirements and User Story Process.
  • Used JIRA for the Defect Management Process.

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