SUMMARY:

Senior professional, certified in business intelligence and lean six sigma methodologies with over 9 years of experience managing project teams to closure through the SDLC (software delivery lifecycle) and leading transformations for global organizations, while consulting with key stakeholders to provide actionable analysis on business projections by utilizing business intelligence tools. Proven track record of recommending solutions around operational improvement through the use of data analytics, transformation tools and consulting with leaders on business processes and user experiences within the healthcare, finance, and technology industries.

AREAS OF EXPERTISE:

Strategy Planning | Process Improvement & Management | Root Cause Identification & Remediation Mitigating Data Analysis | Consulting | Project Management | Training | Data Visualization & Dashboard | Budget Management Driving Process Improvements through Automation | Process Mapping| C - Suite Communication & Presentation Software Implementation & Integration | Program Management | Organizational Transformation | Change Management

TECHNICAL EXPERTISE:

Microsoft Office Suite | Microsoft Project | Teams | SharePoint | Archer | Jira | Power BI | Slack | Tableau Advance Microsoft Excel | MiniTab | iGrafx | ETL (Extract, Transform, Load) | Salesforce | Microsoft SQL Server Confluence | Microsoft Visio | TFS | Microsoft Access

PROFESSIONAL EXPERIENCE:

Product Delivery Senior Business Analyst/Project Manager

Confidential, Atlanta, GA

Responsibilities:

• Collaborate with business operation stakeholders to strategize on operational transformations and efficiencies to ensure all products and services offered are compliant with FDIC and other regulatory organizations.
• Provide stakeholder leadership with insight on internal transformation efforts that will improve operational processes and create controls to mitigate any operational, transactional, and HIPAA related risks/breaches.
• Lead and manage team to develop roadmap to strategic action plans for controls developed.
• T ransforms payment solution products in conjunction with product owners to ensure compliance of client confidentiality laws (HIPPA) after recommending and identifying operational, financial, and technological risks closely associated with Treasury Payment Solutions to capitalize on improvement opportunities
• Designs templates to provide checkpoints to increase workflow efficiency and minimize breach risks running parallel to the access management plan resulting in increased user functionality and training capabilities
• Standardizes processes to re-engineer digital products while managing the HIPAA Compliance project tasks, deliverables, and documentation by recording all procedures and mitigating breaches and functionality risks

Business Transformation Senior Consultant

Confidential, Atlanta, GA

Responsibilities:

• Managed projects that helped clients integrate strategy, process, and technology to increase effectiveness, reduce costs/wastes and improve profit and shareholder value.
• Responsible for creating strategic and tactical roadmaps that quantify business value drivers and compel business cases to help guide client’s strategic decision-making activities as well as ensuring the realization of the identified value during the client’s transformation journey.
• Created process roadmaps with IGrafx & Visio to transform strategic initiatives projects to drive a 13% reduction in operational wait time and 20% cycle time
• Converted Excel reports into interactive ad-hoc reporting dashboard by utilizing Power BI and Tableau to track department key performance indicators (KPI), impact performance goals analysis and reduce redundancies by 10%.
• Applied technical skills using Tableau and SQL in data collection, data analysis and reporting to procure data from data warehouse to report and re-engineer processes that increased departmental productivity by 8%.

Senior Project/Program Manager

Confidential, Atlanta, GA

Responsibilities:

• Conducted assessments with several clients and prepared and presented findings/recommendations to C-suite.
• Defined and presented preliminary project implementation scope of work and weekly executive and operational level updates ensuring timeline accountability.
• Helped health plans achieve improved Medicare STAR ratings and NCQA/HEDIS accreditation by leading project teams of 10-12 on specific Healthcare Outcomes Regulatory projects totaling $6 million dollars in revenue focused on ACO, MIPS, MCAHPS, CAHPS.
• Defined and lead weekly scope presentations for project planning meetings during the implementation of projects focused on efficiency and quality resulting in a 25% increase in business value.
• Executed organizational change by using historical analytical data to increase quotas by 10% quarterly providing executive and operational updates to ensure projects remained in scope of sequence of work

Solutions Implementation Consultant

Confidential, Atlanta, GA

Responsibilities:

• Utilized Agile methodologies to direct technology integration strategies for leading health care organizations.
• Documented and identified business requirements during software development lifecycle, defined standard level of agreements, implemented and trained end-users, facilitated project calls and
• User Acceptance Testing, ensured regulatory compliance, and aligned activities with customer expectations.
• Created user stories for end-users in partnership with key stakeholders.
• Created data mapping documents that defined gaps in client’s current network structure and wrote transformation rules.
• Collaborated with cross-functional teams on Product Development in the implementation of an on-demand digital software training module for end-users resulting in a 15% decrease in help desk tickets
• Developed comprehensive onsite system administrator training including manuals, transformation rules, data mapping documents, and end user stories and implemented Looking Glass software for a leading healthcare corporation with future revenue forecasted at more than $4 million dollars
• Created test scenarios to be utilized during the implementation smoke testing phase to confirm correct format of HL7 data that was transmitted from one software to the Looking Glass software’s data warehouse.