We provide IT Staff Augmentation Services!

Sr. Business Analyst Resume



IT professional with over 18 years of work experience in domains such as Government, Airlines, Retail, Financial, Hi - tech, Logistics, and Insurance. Worked on implementation of client/server, web based, and cloud applications, and database projects. Experience in Business/Systems Analysis, software management, Software Quality Assurance and quality control. Handled projects and teams in onsite-offsite delivery model.


  • Experience in user requirements analysis - analyzing business and user needs for the development of system/functional requirements and specifications
  • Worked on projects in various SDLC models such as Agile, Spiral, v-model and Iterative model.
  • Skilled in documenting the requirements, developing Business process/work flow and Integration diagrams, business rules and validation specifications
  • Experience working in Agile Methodologies, developing the user stories and maintaining the product backlog, and participated in in scrum events
  • Proficient in liaising with various project groups and business to ensure coordination of functionality affecting integrated functional areas and initiatives.
  • Experience in Business Process, Business Intelligence Analysis, Root Cause Analysis, GAP Analysis, JAD sessions, Data Analysis, Application security analysis, Business Process Re-engineering (BPR), and Developing As-Is and To-Be process flows.
  • Work independently with end-users to define concepts and understand direction of project managers
  • Experience in using and knowledge of BPMN tools such as Microsoft Visio, ARIS Express, IBM System Architect, Axure, and Modelio.
  • Expertise in developing and maintaining - BRD’s, FSD’s, Use Cases, User Stories, User/Training guide, Test Plans, Test Cases, Test Scripts, driving triage meetings, effectively coordinating with integrated teams, building deployments in every release and in all phases of SDLC.
  • Strong analytical and product management skills with thorough understanding of business needs and translate them into application and operational requirements.
  • Good understanding and adherence to Change Control Management
  • Experience working on web-based applications developed in C#.Net, Angular, JAVA, Web Service, Active Server Pages, HTML, XML, Visual Basic, Mainframes, AS/400, and Cold Fusion, Oracle Cloud. Experience working on web services, and APIs
  • Expertise in developing Requirement Traceability Matrix (RTM)
  • Good knowledge in writing SQL queries for validation scripts, use of BI service tools (Microsoft- SSAS, SSIS, and SSRS), PL/SQL and SQL Plus, effective use of SharePoint for content management
  • Experience working on Data Conversions, creating data dictionary and data mapping/translation documents, and Entity Relationship diagram (ERD)
  • Experience in managing QA teams and planning & effort estimation of QA activities
  • Experience in performing application testing - Functional/ End-to-end/ Regression, and User Acceptance Testing.
  • Experience in performing Test Risk Analysis (TRA) for projects
  • Knowledge of logical and physical data modeling, data conversion design to determine and describe data flow from source to target databases.
  • Experience in extensive use of testing & defect management tools (Azure DevOps, TFS, Rational ClearQuest, Rational Team Center, ALM Quality Center, Trac, Test Link, Product Studio, JIRA, and Test case Manager)
  • Experienced in maintaining test environments and build deployments.
  • Well experienced in documentation of Business processes, Functional help documents, and Reference guides.
  • Experienced in identifying and facilitating Automation needs. Gained knowledge and experience in usage of automation tools such as QTP, SOAPUI, HTTP Requester.
  • Experienced in Infrastructure testing such as Desktop releasing testing for Windows OS upgrades, Software patches, Test environment verification testing, Deployment/ Installation testing, System Integration testing, Operational readiness of new server setups
  • Possess teamwork attitude, enthusiastic and quick learner. Always open to take up challenging responsibilities.
  • Effective in using mind mapping techniques for understanding complex projects .


Tools: Microsoft Visio, Axure, Modelio, IBM System Architect, ARIS Express (Process modeling tool), Power BI, Microsoft Word/ Power point/ Excel, MS Project, ALM Quality Center (QC), Test Link, Trac, JIRA, Rational ClearQuest, Data Studio, File Zilla, Product Studio, Source Depot (SD), Microsoft Test case manager, Adobe Photo shop, Microsoft SQL code Coverage, QTP, UFT, SOAP UI, HTTP Requester.

Special Software: Azure DevOps, Microsoft Team Foundation Server (TFS), Rational Clear Case, Visual Source Safe (VSS), Sub-version, System Center Configuration Manager (SCCM), System Center Operations Manager (SCOM), SSIS, TIBCO CIM, AS/400, IPMS (Integrated Project Management System), and MHC Document Express

Reporting tools: SQL Server Reporting Services, Seagate Crystal Reports

Operating Systems: Windows 10/ 7/ 2008/ 2003/ XP/ NT/ Vista, AS/400

Programming Languages: T-SQL, DB2, PL/SQL, Basic C#/ Java, Java Script, HTML, CSS

Databases: SQL Server, Oracle, DB2


Confidential, MN

Sr. Business Analyst


  • Perform Gap analysis and identified gaps between As-Is system and the current discipline due processes, and collated business requirements.
  • Develop as-is and to-be process diagrams
  • Perform retrofit analysis among dependent modules and external systems
  • Developed architectural diagrams, work flow diagrams, wireframes and transformed business requirements into fictional specifications for re-write implementation. Established requirements traceability.
  • Elicit security requirements and developed user security permission matrix for the entire module.
  • Conduct workshops to review the requirements for prioritization, with the project sponsors and other stakeholders
  • Conduct system demonstrations at various correctional facilities in Minnesota to illustrate benefits of new system to the users and gather opinions
  • Conduct BA review of the requirements implementation, and track defects in TFS (Team Foundation Server) upgraded to Azure DevOps
  • Elicited and documented data conversion requirements
  • Developed E2E test scenarios for User Acceptance and coached QA team to develop effective test scripts
  • Participate in effort estimation and project planning meetings
  • Developed required wireframes in adherence to organization standards
  • Participate in pilot testing events and provided support to testing team.
  • Document user training guides
  • Review and validate requirements implementation and support user acceptance
  • Facility visits to train users on new module and support/participate in UAT
  • Performed as backup BA for COMS Visitor module and developed use cases

Environment: /tools: Microsoft Visio, SharePoint, SQL Server, Angular, .NET, Web API, JSON, Azure DevOps, TFS (Team Foundation Server), Microsoft Word, MS Power Point, MS Excel, Power BI, Axure, SSRS (SQL Server Reporting Services)

Confidential, MN

Sr. Business Analyst


  • Participated in Fit/Gap analysis meetings, Analyze As-Is and To-be processes and Collate information and develop requirements documents
  • Developed High level End state diagrams, and detailed SVU/SAL - Cloud Integration diagrams
  • Participated in integration team meetings and gathered data requirements
  • Documented the translations rules and fictional specifications for Data Translation Service in conjunction with system architect inputs
  • Worked on mappings for Data Translation Service to convert data from/to integrating systems and Oracle Cloud
  • Gathered User Interface requirements for data translation service and developed wireframes
  • Conduct workshops to review requirements and specifications for special projects in the program such as Data Translation Service, MHC Check Printing.
  • Analyzed As-is process of printing of merchandise and expense related checks from Lawson and EBS respectively
  • Documented and presented SAL Check Printing solution options to the steering committee
  • Developed architectural diagrams, work flow diagrams and documented the functional specifications for SAL Check Printing, and created requirements traceability
  • Developed user acceptance & E2E test scenarios for Check Printing and worked with QA team to develop test scripts
  • Documented business requirements for Account Reconciliation System (ARS)
  • Performed thorough analysis and documented ePASS As-is functionality and its complex integrations with Lawson. Documented To-be solution options and presented to the steering committee.
  • Participate in effort estimation and project planning meetings
  • Performed security analysis and developed user access permissions matrix for the applications
  • Maintained the requirements specification documents in adherence to Change Control Management process
  • Worked as CR (Change Request) coordinator for all Special projects. Created CRs, gathered estimated from respective development teams, represent in CCB meetings to work on approvals.
  • Participated in pilot testing events and provided support to testing team.
  • Developed UAT plan and E2E test scenarios for Check Printing, tracked defects in the ALM Quality Center

Environment: /tools: Microsoft Visio, SharePoint, Oracle, TIBCO, ALM (QC), Oracle ERP (Financials)Oracle APEX, File Zilla (for FTP), Microsoft Word, MS Power Point, Oracle Business Intelligence., MHC Document Express

Confidential, WA

Sr. Business Analyst


  • Participated in elicitation meetings with business users, subject matter experts and stakeholders to understand business needs. Collated information and developed BPMN diagrams, Use cases, Integration diagrams, and wireframes/mockups
  • Reverse-engineered current RPM business functions and developed process flow and activity diagrams as improvements for as-is process, as well as new enhancements such as Substance Abuse (SA) Contact Management, Sex Offender Treatment Programs (SOTP) contact Management, and Offender Excuse Program
  • Conducted workshops to review requirements and specifications
  • Documented the functional requirements in conjunction with system architect inputs on technical feasibility
  • Created User stories and maintained product backlog for Sex Offender Treatment Programs (SOTP) Contact Management and Substance Abuse (SA) Contact Management projects implemented using Agile/Scrum model
  • Participated in estimation and project planning meetings, create High Level Design and Low-Level Design documents, conduct estimation meetings & planning meetings.
  • Developed UAT - E2E test scenarios and work with QA team to develop test scripts - for RPM modules and for ICD10 upgrade for Medical Encounters in Health Services module
  • Participated in defect triage meetings and involve in defects prioritization
  • Maintained the requirements specification documents in adherence to Change Control Management process
  • Worked with Quality Assurance team for prioritizing system/E2E test cases, and regression suites for automation
  • Documented business requirements for offender data exchange between OMNI and Confidential Patrol (WSP) as requried by the Law enforcement and Criminal Justice.
  • Used SQL queries to test application reports, and Batch jobs (testing Inbound & Outbound Data Conversions). Updated data mapping and data dictionary documents for new data requirements.
  • Participated in High level design review meetings and provide inputs in finalizing the project requirements
  • Planned for defect fix testing for different builds in a release
  • Managed requirements in ALM Quality Center, and defects in Clear Quest
  • Single point of contact for major OMNI system modules such as Resource Program Management (RPM), Prison Movements (PM), Bed Capacity Management (BCM), and Segregation Management (SM)

Environment: /tools: Microsoft Visio, SharePoint, Java, SQL Server, DB2, ALM (QC), Web Sphere, Subversion, XML, HTML5, Data Studio, Eclipse, Webservices, HTTP Requester, File Zilla (for FTP), QTP (Quality Test Pro), Microsoft Word, SQL Server Reporting Services (SSRS), Rational ClearQuest, SnagIt, Agile/Scrum

Confidential, OH

Business Systems Analyst


  • Performed GAP analysis on existing system in order to re-design certain functional aspects for optimum business benefits
  • Detailed analysis of existing As-Is processes and work flows
  • Participated in user meetings to elicit the needs and expectations
  • Performed data analysis in conjunction with data analysts to understand the data flow changes required due to re-design.
  • Performed Impact analysis on various upstream and downstream interfaces
  • Submitted and maintained change requests in adherence to Change Control Management process guidelines
  • Developed activity diagrams, Use case diagrams using Modelio UML modeling tool, and document functional requirements, and write use cases
  • Coordinated with QA team for system testing of the functional changes and conducting regression tests
  • Prepared UAT plan, designed test scenarios, and involved in test execution.
  • Defined defect work flow, and displaying ownership and managing Defect process
  • Prepared RACI charts, traceability matrix templates
  • Facilitated Defect Triage meetings in order to discuss defects and prioritize defect fixes
  • Coordinated and facilitate defect status meetings. Follow up with dev/test leads on defect fix and re-testing estimates.
  • Contributed in refining Defect Management process and ensure the project team adhere to the re-defined process

Environment: Java, SQL Server, Trac 0.12.1, Test Link 1.9.3, Eclipse, Apache server, Salesforce, SnagIt, Subversion, Modelio, SharePoint, XML, J2EE, JBOSS

Confidential, TX

Business System Analyst


  • Worked with POS team to understand cross functional requirement
  • Analyzed As-Is process and identify possible impacting areas due to process enhancements.
  • Work with business partners and SMEs to understand middle office process, participate in brainstorming sessions to capture, and analyze the requirements
  • Performed data analysis, and workflow analysis.
  • Created Business Requirements document, develop Use Cases, and To Be Process Model diagram using Microsoft Visio
  • Documented functional requirement specifications, business rules, and data validation rules.
  • Participated in Project Management activities such project Scoping, planning, estimating.
  • Planned and conducted User Acceptance Testing by formulating UAT scope, creating scenarios, and data set up
  • Performed testing of Web Services, XML Validation and WSDL testing using SOAP UI. Validated correctness of prescription drug plan coverage information exchange with web services
  • Performed testing of Data Conversion from database to multi format files (such as flat files and .csv files) and vice versa
  • Managed test designs and defects in the HP Quality Center tool repository
  • Participated in triage meetings and prioritize issue/defect resolution
  • Participated in Functional and Integration test design review workshops
  • Conducted automated regression tests to ensure system stability

Environment: /tools: Java, Oracle, Quality Center 10.0, QTP, AS/400, Source Depot, Webservices, SOAP UI, Microsoft Visio, Microsoft Word, SharePoint, PHP, HTML, XML, XSL, SnagIt

Confidential, OH

Business Analyst


  • Participated in JAD sessions and scope meetings with users, customer, and other stakeholders
  • Analyzed existing legacy systems and process workflows of Item Management
  • Created To-be process diagrams and workflows based on the enterprise wide solution using ARIS Express tool
  • Developed functional requirements, use cases, wireframes/mockups for Item Creation and Maintenance
  • Involved in Integration workshops to identify the data flow requirements between upstream and downstream systems
  • Created data dictionary and data mapping documents, and Entity Relationship diagram (ERD)
  • Prepared requirements Work Breakdown Structure (WBS) and estimate analysis effort, and created Requirements Traceability Matrix (RTM)
  • Prepared System Test Plan and lead test case design and execution activities
  • Prepared UAT plan and business scenarios for User Acceptance Testing (UAT)
  • Performed testing of Web Services, XML Validation and WSDL testing using SOAP UI
  • Maintained elicitation/business requirements/FDD documents in SharePoint in all versions
  • Conducted requirements review workshops and accomplished stakeholders’ approval

Environment: /tools: .Net, SQL Server, ARIS Express, SharePoint, TIBCO CIM, Quality Center 10.0, JIRA, Webservices, SOAP UI, Selenium, Subversion, Microsoft Visio


Business analyst


  • Worked on capturing the current state of legacy systems
  • Worked on Identifying stakeholders & conducting Business stakeholder (external/Internal) workshops
  • Evaluated the information gathered through workshops and surveys, business process description and task analysis and translating them to specific software requirements
  • Analyzed Altea Flight Management (FM) product and developed customized requirements to fit in the Confidential Functional/Operational needs
  • Attended training to understand and analyze Airside activities (Ramp activities) at Confidential terminal at the Heathrow Airport, London, UK
  • Developed BPMNs for Aircraft load management (Weight and Balance) using IBM System Architect
  • Developed Use cases for load management functionalities and conduct review workshops
  • Created and maintained Prioritized Requirement List (PRL), and Requirements Traceability Matrix (RTM)
  • Formulated business rules for Dangerous Goods/Special Load (DG/SL) spacing in load distribution
  • Developed End-to-end scenarios for User Acceptance Testing (UAT) phase
  • Worked with QA teams to review Functional/Integration test scenarios
  • Conducted training and clarification workshops for QA teams in understanding requirements

Environment: /tools: .Net, SQL Server 2005, Quality Center 10.0, IBM System Architect, Microsoft Word, SharePoint, Team Foundation Server, DCS (Dispatch Control System)

Hire Now