• Business Analyst with over Six 6 years of industry experience in Information Technology in using business process analysis/modeling, business requirements gathering, database design and development of Web Based and Client/Server applications, I am an effective communicator with good interpersonal skills. I am adept at working individually and among cross-functional teams to produce quality results on time and have worked for various clients from Banking, Insurance industries completed projects from inception through to production
• Proven track record of creating and transforming business requirement into functional requirements and non-functional requirements.

• Analytical, methodical, and resourceful approach to problem solving, identifying and documenting root causes and corrective actions.
• Experienced in conducting Rapid Application Development RAD and Joint Application Development JAD sessions to converge early towards a design acceptable to the client and feasible for the developers and to limit a projects exposure to the forces of change.
• In-depth understanding of the AS-IS and TO-BE business processes and experience in converting requirements into technical specifications for preparing test plans.
• Proficient in creating BRD Business requirement Document , TRD Technical Requirement Document , FSD Functional Specification Document and UAT Documents, Use Case Narrative.
• Proficient in interacting with business users to identify information needs and initiating process changes and creating Use Cases, Use Case diagrams, Activity Diagrams, Class diagram, Sequence diagram based on UML methodology using tools like Rational Rose, MS Visio and Team Foundation Server TFS .
• Generated Traceability Matrix to ensure that all the requirements are covered by the test cases.
• Excellent experience in Process Improvement, Requirements Gathering, Design, Development, Change Control Process, Quality Assurance Testing, User Acceptance Testing UAT Training.
• Developed and documented business requirements which includes wire frames, Mockup Screens, Prototyping and Business workflows.
• Participated regularly in Walkthroughs and Review meetings with Project Team.
• Proficient in Gap Analysis between client requirements and current system capabilities and coming up with recommendations.
• Extensively used SQL to understand, implement and test the applications.
• Expertise Include: GUI Testing, Black Box, Smoke, System Testing, Regression Testing, Interface Testing, Backend Testing, Web Testing, Functionality/Integration Testing and System Specification Analysis.
• Closely worked with QA team in delivering detailed Test Plan, Test Cases, Test Scenarios, and Test Procedures for unit testing, highly involved with Regression, system testing and integration testing.
• Coordinated User Acceptance Testing UAT , developed and maintained quality procedures and ensured that appropriate documentation was in place.
• Strong analytical and client service skills with a high learning acumen to adopt new tools and technologies with ease and seamlessly integrate skills set into the common goal of Project.

Professional Experience:

Confidential

role: Business analyst

This application enables customers to search investment products information and purchase investment products online. Customers can also search investment consultants' contact information and make appointments for more suggestions.

Responsibilities

• Implemented the full SDLC including requirements gathering, documentation, development and quality assurance.
• Understand customer specifications and identify, document, and review conditions and scenarios.
• Performed Requirement Analysis by gathering both functional and nonfunctional requirements based on interactions with the process owners stakeholders and document analysis, represented them in Requirements Traceability Matrix RTM .
• Collaborated daily with development, business analyst, and management teams to identify risks in each phase of the lifecycle.
• Coordinated activities between the business house and technical staff, in developing new methods, policies, and procedures to meet the business needs, and has acted as the primary trainer in educating the business house stakeholders as it relates to automated business applications.
• Reviewed documents/templates and RUP process, identified gaps and suggested changes to Quality assurance team.
• Communicated with Business Partners on status of issues, action plans, and timeframe for resolution throughout development cycle.
• Facilitated JRP sessions between technical and regulatory teams for meeting requirements as well as solving problems on a daily basis.
• Involved in creation and reviewing of Functional Specifications and created a Functional Requirement Document.
• Worked closely with the UI team to model the screens to meet User defined requirements and company standards.
• Translated the business requirements to the Dev IT teams and interacted with business to clear any development team doubts.
• Created Screen mock ups to illustrate new functional requirements and used wire frames which are developed using HTML, CSS and JavaScript to demonstrate the functionality to the users.
• Worked with the users in UAT for final testing of the application in the user environment.
• Created and maintained Narrative Use Cases Business Use Cases, System Use Cases and modelled Use Case Diagrams, Activity Diagrams, Data Flow Diagrams using MS Visio.
• Designed and implemented basic SQL queries for QA testing and report/ data validation.
• Used MS Visio and MS Excel to develop wireframes and user flows for a business process monitoring software.
• Reviewed wireframes and system prototype with users, collecting feedback, and revising design.
• Analyzed test results and reported the necessary corrective actions.
• Involved in creation and execution of manual test cases in Mercury Quality Center and automated Test Cases in QTP and analyzed the Test Results.
• Involved with the QA team to conceptualize, determine and develop test approaches and methods for unit testing, integration and functional testing to the application complexity and test requirements.

Confidential

Role: Business analyst

Sterling Confidential offers a complete line of commercial, business, and consumer banking products and services. This application enables customers to upload their information and apply for credit card online, and all the information will be stored for further analysis.

Responsibilities

• Designed the business requirement collection approach based on the project scope and SDLC methodology.
• Conducted interview with the Business Users and gathered requirements, interviewed the SME Subject Matter Experts , and ensured that contributors and all key stakeholders were motivated to complete assigned tasks.
• Used Agile systems and strategies to provide quick and feasible solutions, based on agile system, to the organization.
• Closely interacted with designers and software developers to understand application functionality and navigational flow and kept them updated about Business user's sentiments.
• Interacted with group to facilitate for timely and effective requirement translation.
• Came up with possible scenarios and documented them and once documented translated them into UML diagrams.
• Interacted with department heads to finalize business requirements, functional requirements and technical requirements and also created Business process model.
• Maintained various versions of the documents generated during the project using MS Visio.
• Developed Use case stories, business flow diagrams, Activity/State diagrams and Sequence diagrams so that developers and other stakeholders can understand the business process.
• Involved in Test Planning, Test development for Integration, Functional and System Testing which include executing SQL queries to retrieve data and test/compare.
• Created and maintained a project schedule using MS Project showing all of the deliverables target dates.
• Involved in designing the mockup screens for GUI interfaces to visually demonstrate the proposed web based functionality to clients.
• Conducted the weekly status meeting with all the team to discuss about the issues identified in SIT/UAT test execution and also the open defects identified during test execution.
• Used MS power point presentations for conducting JAD sessions with the stakeholders.
• Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product.
• Conducted daily meetings at On Shore and weekly meetings with the Off Shore. Published the agenda prior to the meeting and then sent out the Meeting Minutes after the meeting.
• Performed Gap Analysis and made AS-IS documentation for all the applications.
• Responsible for making deliverables like RSD Requirements Specification Document , FSD Functional Specification Document , Master Test Plan, Communication Plan, High Level Design Document, Implementation Document, Project Tollgates.
• Responsible for conducting QC Quality Center training sessions for the Business Users. To give them a walk through over the tool. And to show them how to write test case, logging defects etc.
• Came up with test cases and test scenarios.
• Responsible for planning, conducting and coordinating the User Acceptance Testing UAT .

Confidential

Role: Business analyst

This project enables customers to get insurance package recommendations on specific conditions. Customers can also make an online appointment with insurance consultants so that they can chat online to get more information. The data provided by customers would be stored for further analysis.

Responsibilities

• Gathered and documented Business Requirement Documents BRD and Functional Requirement Specifications FRS using interviews, document analysis, requirement workshops, business process descriptions, business analysis and work flow analysis.
• Interacted with business owners to identify business system needs, evaluated solutions or business problems and proposed alternate methods to increase efficiency.
• Handled costs and schedules, associated documents, and managed change documentation.
• Facilitated Joint Application Development JAD session to identify business rules and requirements and documented them in a format that can be reviewed and understood by both business and technical team.
• Experience in developing test plans and strategies and have conducted User Acceptance Testing UAT with users and customers and wrote issues log based on outcomes of UAT.
• Performed risk analysis of the requirements to identify the key business risks areas for the project and prioritized the application development and testing.
• Performed GUI, functionality, integration, regression and acceptance testing Online advisory system application.
• Designed wire frames and design specification documents.
• Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity Diagrams using MS Visio according to UML methodology thus defining the Data Process Models.
• Used SQL for querying and analysis purposes on various source tables and conditions applied.
• Worked closely with the Change Control Board and implemented the changes after the board approval and documented the changes.
• Created and maintained project schedule using MS Project showing all of the deliverables target dates.
• Performed regression, functional, performance, user interface testing, User Acceptance and system testing.
• Submitted written test cases and performed Manual Testing.

Confidential

Role: Business analyst

This project enables customers to login and view different insurance policies and the benefits online. Customers can pay insurance bills, update or cancel their insurance policies and request insurance documents. They can also rate the insurance they bought so that others can get more information about the insurance policy.

Responsibilities

• Gathered requirements by interviewing the various business involved and created / developed new functionality in the application to meet client requirements.
• Designed and developed Use Cases, Activity Diagrams., Sequence Diagrams , and OD using UML.
• Analyzed existing system logic difficulties and revised them as needed.
• Thoroughly studied the requirements for the process re-engineering.
• Prepared Business Requirement Documents BRDs after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Conducted Joint Application Development JAD sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them.
• Assisted in building a business analysis process model using MS Visio.
• Collaborated with project manager to organize training material and write user manuals.

Confidential

Role: Business analyst

This project enables new customers who want to open an account to fill in their information needed online. A confirmation number will be provided after they submit, and then the bank staff can have all the information directly by typing the confirmation number into the system so that the whole open-account process takes less time.

Responsibilities

• Involved in internal SDLC process improvements for the purpose of improving the quality of IT support to enhance overall customer relations and expectations.
• Developed and documented business requirements which includes wire frames and Business workflows.
• Used the analysis to make operating decisions and to improve the Business process.
• Collaborated with the QA team to ensure adequate testing of software both before and after completion, maintained quality procedures, and ensured that appropriate documentation is in place.
• Conducted UAT User Acceptance Testing and Developed UAT test case/scenarios.
• Coordinated testing preparation and execution in support of all business requirements so as to achieve business sign-off on all business IT requests.
• Prepared project plans, agendas, minutes to weekly project status meetings coordinated with project team members with regard to project deliverables and milestones.
• Participated in Weekly Bug review meetings.