SUMMARY:

Extensive experience working with users, developers and vendors to ascertain their business and Information Technology needs. Involved with various aspects of technical writing, creating use cases, testing, information and requirement gathering and end to end development. Facilitated and involved with numerous JAR and JAD and/or Scrum and Sprint (dependent upon methodology for the project) sessions to refine and enhance the status and proactively gain objectives to expedite goals. Initiated Planning and Forecasting models. Strong research skills, life cycle development, problem resolution, excellent communication abilities and can adapt to an ever changing environment easily while learning new tasks quickly.

TECHNICAL SKILLS:

System Experience: VISUAL BASIC, CICS, UNIX, TSO, MAS, AS400, INFOLEASE, DOCULOGIC, WINDOWS 2000 XP/2007/2008, XML, UML, XMLSPY, SCHEMA, XML GENERATOR, E - COMMERCE, JAVA, LOTUS, CVB, CMS, MICROSOFT PROJECT, VISIO, MICROSOFT OFFICE SUITE, TEST PARTNER, ROSCOE, RUMBA, DB2, SAP, OCR, TRACKRECORD, RIGHTFAX, COSTAR, ADOBE, ALCHEMY, CONCUR, TOUCH POINT, NOVIS, MSP, FILEAID, CLEARCASE, CLEARQUEST, REQUISITEPRO, PROVISION, AXIOM, BaNCS, TFS, JIRA/KANBAN/CONFLUENCE, etc..

PROFESSIONAL EXPERIENCE:

Confidential, Oxford, MS

Business Analyst

Responsibilities:

• Work with project managers, product owners and developers to gather requirements and create test cases for enhancing current rule engine for seamless transition.
• Agile methodology.
• Involved in daily Scrums for Sprints as a team member and intermittent Scrum master.
• Created over 5,000 requirements in Agile format for current rules engine to map to new engine.
• Used in house applications as well as JIRA, TFS, Confluence, GitHub and Slack.

Confidential, Memphis, TN

Business Analyst

Responsibilities:

• Involved in new application development for hospitality industry corporate office.
• Assisted in the creation of API feature files reviewing Swagger Editor and Chrome application to format feature files used for testing from an analyst perspective.
• Created business requirements documentation including use cases and test scenarios.
• Participated in daily calls with Architect, Program Managers, Developers, Testing team and Business unit representatives for triage and status updates.
• Used TFS and JIRA/Confluence/Kanban for document storage, collaboration and maintenance.

Confidential, Salt Lake City, UT.

Business Analyst

Responsibilities:

• Involved in defining requirements for new account opening process for new Confidential application.
• JAR and JAD sessions with key business owners including subject matter experts, business owners, developers, UI, compliance and testing.
• Review “As Is” documentation for all affiliates to create “To Be” process keeping end user and customer perspective.
• Track changes from development and UI in Rational. Formulate proposals for new systems, procedures and process improvements.
• Develops requirement traceability matrices.
• Liaison with all impacted teams and work streams for development and remediation.

Confidential, Jacksonville, FL

Business Analyst

Responsibilities:

• Member of newly created team to perform orphan analysis using Axiom application.
• Meet with Developers, Project Managers, SMEs and Report Creators.
• Using Axiom application to perform deep dive and root cause analysis of orphan transactions for federal reporting.
• Involved in triage and testing calls for additional remediation needs.

Confidential, Jacksonville, FL

Business Analyst

Responsibilities:

• Schedule, meet with and document sessions with Developers, Architects, and Data Base Administrators for multiple application migrations.
• Document findings, research areas needing further definition.
• Create and update wave packages, client application reviews and maintain version control in SharePoint.
• Create template updates to capture relevant artifacts.

Confidential, Jacksonville, FL

Business Analyst

Responsibilities:

• Gathering requirements for the Global Wealth and Investment Mortgage business.
• Creating and validation of requirements based on researching policy and procedure documents, existing artifacts and conducting interviews with subject matter experts from various lines of business.
• The overall objective being the creation of a Business Requirements Document to be used to assist with an application conversion.

Confidential, Jacksonville, FL/ Cleveland, OH

Business Analyst

Responsibilities:

• Attended and participated in requirement gathering and reviews.
• Involved in Architectural discussions to initiate a comprehensive balance transfer design.
• Attended vender presentations and reviews.
• Contributed to technical design documents for the purpose of introducing comprehensive consistent practices for all lines of business performing balance transfers.
• Liaison from business departments to capture business and system requirements. Created process design and process flows.
• Design and development of use cases.
• Assisted with the requirement analysis and development of technical and business requirements.
• Creation of gap analysis and interviews with departments that involve with balance transfers from an analytic perspective.

Confidential, Jacksonville, FL

Business Process Engineer/Quality Assurance Analyst

Responsibilities:

• Research and documented current “As Is” processes and defined “To Be” proposals for streamlining processes and procedures surrounding communication, training, documentation, coordination of efforts with off and onshore personnel and use of consistent methodologies within the LendingSpace mortgage application team for process improvements as they relate to Quality Assurance.
• Moved to the role of QA tester when a need arose.
• Created functional and regression test scripts to validate new applications.
• Use of IBM Rational for collaborative lifecycle management.
• Transitioned to the Empower project for another large financial client to create and run test scripts and perform gap analysis.

Confidential, Tallahassee, FL

Business Analyst/ Process Engineer

Responsibilities:

• Researched and documented current technical environment, school strategy, e-Services strategy to identify business process re-engineering opportunities to propose to the leadership team. In-house methodology.
• Created use cases to examine Lively Technical Centers business functions, data sources and existing applications that require automation, enhancement or replacement to existing applications.
• Conducted interview sessions with business owners to gain knowledge of business functions, flow of information, existing systems and solicit business requirements.
• Interviewed departments to validate “As Is” processes to gain understanding of how specifically departments interact and are currently completing day to day duties and how there are using the current systems in place.
• Propose “To Be” initiatives to enhance the experience of the students incorporating e-commerce as well as streamline processes and reduce paper intensive and duplication of processes and determine necessary functionality needed for system conversions.
• Assisted in the reengineering of current process to in corporate Carnivals new vision for entertainment.
• Launched business practices for and managed staff and crew for new entertainment initiatives.
• Initiated tracking system, captured demographic information to create historical tracking of demographics and sales.
• Submitted requests for marketing, printing and worked in conjunction with the cruise director, hotel director, staff, department managers, crew and performers.

Confidential, Rochester, NY

Business Process Engineer, Requirements Analyst

Responsibilities:

• Business process engineering for Transformation project for Confidential to determine business needs for claims transaction management team.
• Initiate a new methodology that incorporates ProVision modeling facilitation workshops.
• Overall objective for the project is to replace numerous Claims processing systems to a single core platform to receive process and adjudicate claims in a precise and timely manner. Immediate objective was to work with the team leads, subject matter experts, configuration, design and development to analyze and model system needs using a combination of RequisitePro, Clear-Quest, ClearCase, and ProVision as tools to gather, submit and model business and system processes and to define system, user, functional and non-functional requirements.

Confidential, Boston, MA

Business/Design Analyst/Consultant

Responsibilities:

• \Objective was to replace the existing labor intensive manual system with automated design. Work with project manager, UI designer, business leads, developers and testers to ensure consistent communications and to capture requirements.
• Map existing functionality and existing interfaces to new processes and initiate e-commerce to expedite and enhance the customer experience.
• Lead JAR and JAD sessions surrounding specific use cases assigned.
• Created functional use cases with in-house template using iterative process flows, waterfall methodology in conjunction with data dictionary to capture requirements and serve as guideline to developers.
• Created Visio flows to hand to data modeler working directly with the architects.
• Review UML based data and object modeling.
• Perform gap analysis between Visio to data model to ensure consistency and accurate communications.
• Use MS project to validate milestones and for defect tracking.

Confidential, Rocky Mount, NC

Business-Systems Analyst/Consultant

Responsibilities:

• Analyze Loan Origination Replacement system for the Confidential .
• Project involved full SDLC (Software Development Life Cycle).
• Participated in JAR and JAD sessions working in conjunction with business units and systems developers.
• Agile methodology. Participate in Scrums.
• Analyze current functionality held within an in-house system needing to be replicated to a new risk engine.
• Work with other analyst as well as developers and architects to capture system driven specifications.
• Participate in design workshops.
• Map existing functionality and workflow from host to new Touch-Point screens for sales, service, account opening, teller and cross sales manager modules to work in conjunction with risk engine.
• Create data dictionary to capture elements from existing system to mirror functionality to new risk engine.
• Perform gap analysis of existing system functionality and document/map requirements.
• Created Visio work flows to verify conceptual results to business owners and testers.
• Initiated “Sharing of Best Practices” meetings between the relevant groups to gain understanding and create a consistent approach in order to reduce time constraints.

Confidential, Jacksonville, FL

Consultant/Business Systems Analyst

Responsibilities:

• Conversion of existing Chase applications to applications utilizing Confidential initiatives.
• Drive and participate in requirements analysis and design sessions of Confidential software implementation projects.
• Perform end to end business analysis. Map requirements from existing Chase products to features of the new product.
• Perform formal written system requirements from an analyst perspective including process, workflow, dataflow diagrams and detailed use cases using Confidential methodology to capture system development lifecycle. Utilized MS Project for capturing milestones and to report defect tracking.
• Worked as liaison with peers, developers, Client junior and senior management to ensure proper communications at all levels.
• Lead numerous JAR and JAD sessions.
• Worked closely with Project manager and client to manage client expectations with regard to budget and schedule.

Confidential, Jacksonville, FL

Business/Systems Analyst

Responsibilities:

• Analyze services proposed by strategy via clients for conversion of existing mainframe application to XML format for conversion to be used in a web based application utilizing a customized RUP methodology.
• Life cycle development to create and refine documentation working with strategy, developers, schema, UML, documentation, QA and implementation in order to integrate system applications for clients to utilize services currently existing in MSP mainframe. Created overviews, element definitions and test plans on a line by line basis in order to perform analysis used in services such as Hazard Insurance, Foreclosure, Original Loan Data and others that were client defined.
• Utilize ClearQuest for defect tracking and problem resolution and ClearCase for life cycle management.
• Provide feedback to members of all concurrent teams, and management.
• Resolve outstanding issues within required timeframes.

Confidential, Jacksonville, FL

Sr. Business Analyst

Responsibilities:

• Analyze and evaluate client initiated changes to existing systems to enhance or develop from a business perspective.
• Define scope and objectives for projects based on their needs.
• Create detailed business specifications and logical flowcharts from which programmers can create technical specifications.
• Conduct problem analysis and submit recommendations for solutions while following Confidential total methodology maintenance flow policies and procedures
• Lead project teams.
• Facilitate meetings and lead discussions. Seek opportunities to stay current and expand technical expertise.
• Act as a liaison between programmers, programming leads, managers, subject matter experts.

Confidential, Jacksonville, FL

Business/Systems Analyst

Responsibilities:

• Foreclosure workstation automation process
• Convert existing MSP application to incorporated automation of new application.
• Customized form development.
• Discovered existing production errors, verify errors are documented and reported to appropriate parties in Microsoft word format.
• Documented error report obstacles and challenges faced by GUI conversion in MS word.
• Acted as a liaison between programmers, programming leads, managers, subject matter experts and form developers.
• Tested over 100 current Mainframe screens and developed GUI based forms to be adopted by international client. Testing is done using a variety of UML XML generators - Forms are developed using an in-house GUI application called Custom View Builder (a mix of Del Phi and Visual Basic 6).
• Created procedures surrounding new developments.
• Created test plans utilizing in-house resources - Navigator (on-line tool) Training Manuals - Computer Based Training and Subject Matter Experts.
• Involved in training full time B/As in using Custom View Builder.
• Created mock ups for GUI development to be proposed to international client.

Confidential, Jacksonville, FL

Resolution Specialist/Analyst

Responsibilities:

• Track and report statistical findings regarding performance of representatives.
• Assisted in creating procedures for customer service department and resolution team.
• Communications liaison between users and programmers.
• Resolve issues pertaining to financial adjustments, tax issues, research requests, delinquency issues, customer/vendor relations.
• Heavy internal and external communications.
• Proactive in the development of system and IVR enhancements.
• Work with collection, a, vendor services and origination team to determine consistent utilization of system and communication vehicles.