Technical Business Analyst Resume
SUMMARY:
Business analyst with 7 years experience. I've worked with businesses all over the world to support their use of the software package, Advantage, through support, training, and configuration. Formerly a SQL and C# programmer for a datawarehouse, I now use those skills to respond to client needs and work with developers.
PROFESSIONAL SKILLS:
Business analysis, project management, software testing, SQL, SQL Server 2012, C#, Visual Studio, requirements gathering, Software Development Life Cycle (SDLC), customer service, Word, Excel, technical support.
EXPERIENCE:
Technical Business Analyst
Confidential
Responsibilities:
- As a project manager, successfully lead multiple businesses through upgrades of flagship product, Advantage.
- Lead project status calls to priorize issue resolution and resolve project conflicts.
- Utilized SQL to write reports, process/transform data, perform data updates.
- Managed production support for large Danish magazine publisher.
- Worked with developers and business users to resolve bugs and other technical issues.
- Managed completion, testing, and delivery of new software features.
Technical Support
Confidential
Responsibilities:
- Responded to tech support requests for proprietary tax return preparation software in a fast - paced call center.
- Fully documented all calls and resolutions.
Programmer Analyst
Confidential
Responsibilities:
- Used SQL to create complex data mapping/transformations for bioinformatics datawarehouse of large health insurance provider.
- Supported web server of large electronics retailer.
- Designed and created a Winforms GUI for automated SQL deployment process.
Software Specialist
Confidential
Responsibilities:
- Developed corporate website using HTML/CSS/Javascript.
- Responded to on-site calls for computer assistance and consultation.
- Researched business plan for selling remote tech support services.
- Utilized every aspect of the software development life-cycle from requirements gathering to implementation to create software used to manage an independent photography studio.
Web Development Intern
Confidential
Responsibilities:
- Utilized C# and MVC2 framework to create Web application used for back office data entry
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