Business Analyst Resume

SUMMARY

An ambitious business professional with over ten solid years of experience in the logistic/supply chain industry. Analytically driven, detail - oriented, and flexible individual with excellent time management skills.
Certified and trained to deliver excellent written and verbal communication skills to troubleshoot issues that can affect supplies.
Self-starter and a team player; able to multi-task as well as work in a fast-paced environment to ensure that the customers’ and business needs are met first.
Possessing substantial experience at project level with the edge to quickly identify ways to optimize profitability.
Willing to accept responsibilities beyond immediate job duties and take on special projects while providing leadership and direction on a cross functional basis.

AREAS OF EXPERTISE

Customer Service
Procurement/Purchasing
Relationship Management
Interpersonal Communication
Project Management
Budget Management
Buyer/Demand Planning
Strategic Sourcing
Supply Chain Management
Financial Skills/Budgeting
Inventory Management
Customs Clearance
Logistics/Supply Chain
Transportation (all modes)
Negotiation/ Technical Skills
Distribution/Manufacturing
Supply Chain Strategies
SOX Compliance Procedures

TECHNICAL SKILLS

Microsoft Word
Office
Outlook
Excel
PowerPoint
Oracle
People Soft
Data Reporting
SAP
JD Edwards
Access. Cogno BI and ERP systems
Salesforce training

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

Manage system defects in Application Life Cycle Management program by setting filters to capture those affecting the business for prioritizing.
Manage INET Production Support projects working with development teams, customer service and sales teams to troubleshoot questions about the different applications(both frontend/backend) and how they may compare and contrast with both domestic and international usage.
Follow-up on defects as they are being resolved by getting into the data and understanding and estimating the impact of the defects for prioritization.
Run data queries through SQL implementation to develop dashboards for products. Interact with the RDA and IT teams to troubleshoot customer issues with INET or ISHP applications to ensure smooth use of service as changes are implemented with the rollout of the system MAGIC.
Create well- structured business requirements for business strategies and processes, modeling as well as process mapping using Visio and Microsoft Dynamics.
Work with team members to understand the needs of the project through verbal and written communication using strong facilitation and presentation skills.

Business Analyst

ServiceMaster

Responsibilities:

Gather, develop, coordinate, and maintain business requirements for various merger and acquisitions and/or systems from final implementation, assuring requirements are meet as they relate to IT infrastructure to the company standards.
Develop requirement documentation and diagrammatic models such as use cases, functional specifications and coordinate the capture of process models and functional testing, ensuring system is functionally appropriate, technically sound and well- integrated.
Ensured the final testing process prior to deployment is performed by a business SME to sign off on the product. Develop and manage user acceptance criteria and coordinate end user training with agile best practices. work with and coach teams with planning, managing and delivery of capabilities in support of organizational objectives. Utilize the JIRA agile project methodologies and development practices, particularly sprint planning and assessment and testdriven development and continuous integration to include Scrum to improve team effectiveness.
Ensure cross-functional team coordination through daily sprint stand-ups and resolve conflict while managing project dependencies with external teams to ensure goals are obtainable quick adaptation to fast-paced, short notice situations.
Provide top level support as well as coordinate resolutions of issues to include change management, root cause analysis and appropriate escalation as needed.
Facilitate sprint planning, lead work within individual sprints and coordinate retrospectives and demos to assist key business users (product owners) with backlog creation and prioritization.
Training on Salesforce administration and utilizing Storyline 360 to support new acquisitions on their tablets and smart phones by creating e-learning courses for the sales team(s) and service techs in the field to keep them abreast of time sensitive changes, requirements or updates as they transition to Terminix policies and procedures.

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