Business Systems Analyst / Toll Operations Analyst Resume

SUMMARY

Solutions - driven Business Analyst leveraging 13 years in the banking-mortgage sector with 8+ experience leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals.
In-depth experience at facilitating meetings, building relationships to all levels of organizations, diagramming detailed data, process maps, and developing test plans and test case scenarios. Strong experience in all phases of Software Development Lifecycle (SDLC) using Waterfall, Agile/Scrum.

TECHNICAL SKILLS

ERP, BI, RDMS Tools: Business Intelligence, OBIEE, Agile Software Methodology, BRD, FRD creation.

Data Discovery Tools: Access, Macros, V-Look Up, Pivot Tables, Tableau.

Software: Windows, Mac OS X, Apple iOSExpert Microsoft Office: Word, Excel, PowerPoint, Visio, Outlook, SharePoint, Share Drive, Snagit. Microsoft Office365.

PROFESSIONAL EXPERIENCE

Business Systems Analyst / Toll Operations Analyst

Confidential

Responsibilities:

Fully responsible to elicited and documented requirements for Toll Management System that increased efficiency for the business users decreasing time reduction to 60%.
Create user stories to assist with the development of a new tolling transaction processing and identify gaps within the current system process, and provides support to 3rd party vendors to increase production and revenue.
Established process to enter and process the transaction level details and thus built a process to produce key KPIs and Dashboards for CEOs, and assist to create OBIEE solution for Tolling Transaction Reporting. Created Rich dashboards using Tableau Dashboard and prepared user stories to create compelling dashboards to deliver actionable insights.
Collaborate with product owners for the integration and deployment of the logic, functional and technical alignment with the Toll Service Agreement and participation in testing, performance testing, and working with the relevant business group to develop reporting requirements, and manage the development and implementation.
Consulted with clients from all areas to elicit and document detailed functional requirements for Traffic and Revenue area and Marketing department, and design screen mockups and use cases.

Business Analyst / Quality Assurance(QA) Analyst

Confidential

Responsibilities:

Responsible for conducting testing, create test cases, test plans and approve release implementation into production.
Served as the liaison between business units and the technology team and functioned as the bridge between functional business units and IT department. Interviewed key IT department users to assess their goals, common tasks, and information regularly referenced on the Underwriting Department.
Recognizing potential dependencies and impacts and implementing process and or technical solutions for the Loan Origination Call center in CA and TX.
Documenting the process, reporting efficiencies and improvements with support to other areas.
Assisted in entering and updating Issues (Epics, Stories, and Tasks) onto JIRA application.
Follow Agile framework methodology, facilitating sprint iterations every 2 weeks, daily stand-up, and keeping the team together all the time to ensure successful sprints.

Relationship Banker

Confidential

Responsibilities:

Establishing, maintaining, and deepening client relationships, achieving individual sales and customer satisfaction goals, fulfilling appropriate solutions based on client’s needs.
Providing expertise in financial products and services.
Support and assist Financial Center Manager in operational issues and risk management.

Senior Business Analyst

Confidential

Responsibilities:

Collaborated with management and external stakeholders to identify and implement changes to systems and processes to increase call center efficiency and improvements. Along with meticulously analyzed complex data, staffing plans and variances to recommend solutions to improve revenue and customer satisfaction/retention.
Facilitated discussions and team ceremonies, including the daily scrum, product backlog refinement, sprint review, sprint retrospective, and sprint planning
Collaborated with stakeholder groups across the Mortgage organization and areas to ensure business and technology alignment. Guide the development team to break down large and complex user stories into simplified versions for execution, specially for Loan Servicing Origination.
Planning, facilitate and coordinate team efforts, meetings of a complex nature and variety of types, including projects, support, formal presentations, discussions with upper management, representing the business unit or knowledge area serving as a Subject Matter Expert (SME).
Fully Responsible for documented and elicited business requirements from subject matter experts by writing user stories resulting in a clearer, more detailed and more complete understanding of project deliverables.
Created Product Backlog, Sprint Backlog, grooming and managed User stories.

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