SUMMARY

• An experienced, driven and outcome oriented Senior Business Systems Analyst, Project Manager and Product Manager with 14 years of proven success in eliciting, translating, and implementing technical requirements into technical solutions using keen communication, business acumen and, organizational skills that have provided for much success in this industry with numerous successful full SDLC life - cycle implementations using multiple methodologies.

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Systems Analyst

Responsibilities:

• Conducted and facilitated user requirements, user story, backlog grooming sessions.
• Translated business needs into well-documented requirements, wireframes and use cases that are used by the technical team to create custom applications, software configurations, and database design.
• Reviewed and approved business process models and system data flow maps.
• Created and maintained project artifacts.
• Managed and worked closely with the technical project team to implement technical solutions.
• Coordinated business and IT relationship as an intermediary liaison.
• Organize and lead project status and working meetings.
• Played a consultative role in leading the business in prioritizing/re-prioritizing requirements or out of scope requests.
• Determined go live/no-go live readiness.
• Performed client demos.
• Led Sprint Review sessions.
• Facilitated QA and regression testing, logged revision tasks, bugs, and change requests.
• Guided sprint planning and review sessions to ensure delivery.
• Built and maintained relationships between the business stakeholders and team members.
• Mitigated risks, managed scrums, survey stakeholder communication and provide reporting to IT leadership.
• Implemented an effective system of project governance.
• Confirmed business requirements that may change due to development or technical decisions or due to scope or technical changes from the stakeholder.
• Tracked requirements and deliverables to ensure that business requirements are being met and the technical solution met the stakeholder’s expectations.
• Conducted UAT and stakeholder end-user training sessions.

Confidential

Senior Product Manager

Responsibilities:

• Elicited and created business requirements and systems requirements for the Custom Applications organization.
• Analyzed and designed solutions to meet business requirements for the SAP Remediation, SIS Conversion and SharePoint Modernization projects.
• Led the project to upgrade Custom Applications on updated .NET framework and Windows Servers.
• Redesigned antiquated applications to be implemented in SharePoint or the new Student Information System (SIS).
• Wrote, edited, and developed internal, external, release and upgrade communications and presentations.
• Worked with the EDW team to incorporate new data importing.
• Produced project artifacts including roadmaps, data mapping and process flows.
• Managed scrums and releases, including release notes and updates.
• Maintained team backlog.
• Communicated with the business, technical team, and C-Suite to gather, translate, and discuss requirements and implementations.
• Transformed requirements into user stories, use cases, tasks, system requirements, functional design specifications and ultimately, wireframes/mockups.
• Performed GAP analysis and business process management.
• Developed, executed, and supervised test cases for introductory training QA, regression testing and UAT.
• Collaborated cross-functionally with various teams ensure project success.

Confidential

Senior Product Manager

Responsibilities:

• Migrated to, implemented, and maintained SharePoint 2013 online, along with other implementations.
• Managed the company’s SharePoint and Salesforce Applications as a SME, Product Owner, Support and Administrator.
• Planned and consulted with the business to determine SharePoint functional requirements for enterprise-wide applications.
• Observed and implemented social media and digital media trends.
• Managed weekly scrums and quarterly, monthly, or weekly releases, including release notes and updates.
• Led a technical team while, applying SDLC to design several software solutions as Product Manager and Business Analyst.
• Liaised with business and IT stakeholders to elicit and document functional requirements and mockups/wireframes.
• Collaborated cross-functionally with various teams to provide for project/product success.
• Supervised and facilitated training and UAT.
• Developed and maintained project design, scope technical systems specifications, use case workflows, business process management, presentations, and business requirements documents.
• Used Team Foundation Server to manage quarterly sprints for maintenance releases.
• Designed, developed, and facilitated IT training materials such as user manuals and training content for in-house designed IT applications, to be facilitated globally, remotely and in-person.

Confidential

SharePoint Administrator, Business Analyst

Responsibilities:

• Consulted with executives to gather requirements for SharePoint as an intranet solution.
• Designed, built, owned, and maintained SharePoint 2013 on-premises sites as an Administrator.
• Coordinated 2007 to 2010 upgrade then began merging existing SharePoint 2010 content to 2013 (on-premises).
• Piloted SharePoint 2013 as a software solution for custom end user access.
• Documented business cases for future upgrades.
• Led weekly scrums.
• Managed day-to-day tasks and operations of cross functional teams.
• Developed and maintained project design, scope, technical systems specifications, use case workflows, business requirements documents, presentations, lessons, and lesson templates.
• Created lesson collateral to be facilitated remotely or onsite using authoring tools.
• Defined new processes and procedures. (BPM)
• Facilitated customer training.
• Managed projects, timelines, and customer liaisons.
• Led the training department personnel, monitored projects and workloads for each project.