SUMMARY

• Expertise in clarifying business requirements, performing gap analysis between goals and existing procedures/skill sets, and designing process and system improvements to increase productivity and reduce costs.
• Expert in designing business models using UML diagrams - Context, Use Cases, Flow charts, Sequence, state diagrams, Entity Relationship Diagrams, Activity diagrams in MS Visio and Rational Rose.
• Strong communication skills in engaging business stakeholders, subject matter experts and end users in gathering the intricate working of business process through different Requirement Elicitation Techniques.
• Created artifacts like Scope document, Project Charter, and CRD/BRD as a Business BA, and created artifacts like FRD, Use Cases, Use case diagrams, Wireframes, Prototypes, etc. as an IT BA
• Created artifacts for SCRUM framework: Product Backlogs, Sprint Backlogs, Epics, User Stories, Acceptance Criteria, etc.
• Worked with Application Developers for build support, and worked with QAs in creating Test cases and providing support during Unit Testing, System Testing, Regression / End to End Testing, and as a point of contact for defects raised in HP Quality Center.
• Strong experience in conducting UAT (User Acceptance Testing) and documentation of test cases, test steps and test summaries.
• Accomplished in forming teams and adhering to management policy and code of conduct
• Understanding of Claim Life cycle from FNOL/FROI to Negotiation/Settlement

TECHNICAL SKILLS

• Microsoft Office suite(Office 365 Word, PowerPoint, Access, Excel, SQL Server, pivot-tables, Outlook, Project, Visio)
• Programming Environments (Java, C, C#.NET, Visual Basic)
• Rational Tools (clear quest, clear case), HP Quality Center, Quick Test Pro 9, UML (Unified Modeling Language), SharePoint, TFS, Jira/Confluence

PROFESSIONAL EXPERIENCE

Confidential, Rolling Meadows, IL

Business Analyst / Scrum Master

Responsibilities:

• Engaged business to gather software requirements/business rules and insured alignment with development teams using deliverables such as: functional specifications, use cases, user stories, and workflow/process diagrams to integrate claims system into a third party cloud-based command center
• Assisted QA in development of test cases by providing testing considerations for each enhancement
• Identify and reconcile errors in client data to ensure accurate business requirements
• Defined processes and tools for each project; Moved between agile and waterfall approaches depending on projects specifics, and development groups engaged
• Designed and maintained multiple sprint backlogs
• Facilitated backlog grooming sessions with Product Owners and Development teams to refine stories/tasks and assign them to respected development group
• Internalized vendor development and QA to reduce cost and ensure project stayed within monthly budget
• Worked with multiple vendors to propose most feasible and most intuitive solution to senior management and other stakeholders
• Negotiated and reviewed multiple SOWs from vendor’s to provide best fit solution
• Executed weekly and monthly status reports for both senior management and portfolio management
• Provided project plan to drive development, QA, and UAT of monthly deliverables
• Assisted in providing application support for end users after rollouts and application releases
• Acted as primary contact for new and old features, enhancements, and general correspondence

Confidential, Chicago, IL

Business Systems Analyst

Responsibilities:

• Projects were implemented on Hybrid Methodology and Agile Framework - SCRUM.
• Engaged Product Owner and Dev teams in quarterly Project Initiative (PI) meetings to refine and distribute stories to Dev teams
• Hybrid framework projects included creating waterfall methodology artifacts: FRD, Use Case, Screen mockups, Wireframes, Use case diagrams and Activity diagrams.
• Created artifacts: Product Backlogs, Sprint Backlogs, Epics, User Stories, Acceptance Criteria, etc.
• Function as the primary liaison between the business client, operations, and technical areas throughout the project life cycle.
• Designed and maintained multiple sprint backlogs
• Responsible for analyzing and documenting Product Backlogs, business workflow, and Sprint Backlogs, and working with business partners/stakeholders to determine details and priority of requirements.
• Conducted Story Boarding sessions with Development teams to assign story points and assign stories/tasks appropriately
• Involved with assisting PM in Project Management Activities such as: Documenting Issue/Risk log and Meeting minutes, Planning and listing meeting Agendas, Conducting status meetings, etc.

Confidential

Business Systems Analyst

Responsibilities:

• Gathered end user functional and system Requirements for business need by conducting business requirement meeting and detail interviews with Business users, stakeholders and subject Matter experts (SMEs).
• Used knowledge of entity relationship diagrams to solution technical bugs and constraints.
• Conducted user interviews, one to one sessions with the managers and the critical users, and arranged JAD Sessions.
• Performed Gap analysis for the modules in production, conducted feasibility study and performed impact analysis for enhancement. Coordinated activities of multiple business groups such as AS-IS and TO-BE using Agile, and supported strategic planning, goal settings and plan implementation.
• Designed and developed project templates based on Waterfall Methodology.
• Analyzed and reviewed project elements involved in traceability including testing artifacts, end-user support documentation and training materials to provide tractability across the project.
• Involved in developing the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.