PROFESSIONAL EXPERIENCE

Confidential

Scrum Master

Responsibilities:

• Resource planning, allocation and forecasting to assign resources to multiple projects for the Global Fraud Service portfolio within the defined budget while anticipating for future demands of their resources to ensure that the available business assets and resources are efficiently used.
• Maintained the resource utilization and portfolio budget reporting to the executive team matrix for a clear understanding as to resource and asset capabilities.
• Provided hands - on coaching to teams in all aspects of Agile, Scrum, Kanban and continuous improvement for the Global Fraud Service team.
• Provided individual coaching to team members, team leaders, executives, engineers, product owners and business stakeholders on how to be best support an effective Agile practice.
• Responsible for overseeing and coordinating the people, resources and processes required to deliver new software or upgrade existing products.
• Provided hands-on coaching to teams in all aspects of Agile, Scrum, Kanban and continuous improvement: Self-organization, accountability, collaboration, iterative development, managing flow, limiting work in progress (wip), eliminating waste, etc.
• Created Agile training for business and IT leaders and team members.
• Provided individual coaching to team members, team leaders, executives, engineers, product owners and business stakeholders on how to be best support an effective Agile practice.

Confidential

Portfolio Manager/ Resource Manager/-Scrum Master

Responsibilities:

• Enabled innovation through our services for customers and partners in development for Walt Confidential Parks & Resorts, specializing in machine learning, and conversational digital assistant technologies - (Bots, virtual agents) for Cast and Guests.
• Resource planning and allocation to assign resources to multiple projects for the Emerging Technologies portfolio within the defined budget while anticipating for future demands of their resources to ensure that the available business assets and resources are efficiently used.
• Maintained the resource utilization and portfolio budget reporting to the executive team matrix for a clear understanding as to resource and asset capabilities.
• Facilitated the delivery of innovative projects from idea through implementation.
• Engaged with key customers, members and users during prototype and pilot phases. Driving the adoption of emerging technologies and business opportunities across The Walt Confidential Parks and Resorts businesses.
• As Scrum Master, I lead the daily stand up meetings maximizing productivity through status exchange and removing impediments through group collaboration.

Confidential

Program Manager-Scrum Master

Responsibilities:

• Working with the former Walt Confidential World Experience team to create a $1 billion enterprise hospitality system using Fitbit-style bracelets(RFID) that link to personal information. Built an innovative experience for millions of passengers on Carnival ships to use a similar but more advanced system that allows travelers to do everything from plan vacations to open stateroom doors to order poolside cocktails.
• Worked with the Hospitality team in the areas of set-top box clients (custom digital media players, Apple TV, Amazon Fire and Roku ), applications, and a cloud based content management system providing high end digital signage, advertising and entertainment solutions.
• Responsible for leading Agile development teams using Scrum and Agile methodologies (using JIRA and Confluence) while working with the Release Management team.
• Collaborated with the executive team, IT PMO and Enterprise Architecture to adapt to Agile practices.
• Presented to the executive team to show ongoing updates of the web, mobile, portal as well as the home devices (Apple TV, Amazon Fire and Roku).
• As Product Owner, I worked with the Product Architect to create Acceptance Criteria for release Experience Slices. Trained all service teams on Content Management System(CSM) integration.
• As Scrum Master, I coordinated various teams through planning and status meetings within the release to create Epics and User Stories that matched the Acceptance Criteria
• As UI Program Manager, worked with the Project Owners, remote/on-site Technical Project Managers and development teams, through release and sprint planning and executive demonstrations.

Confidential

Scrum Master

Responsibilities:

• Responsible for leading Agile development teams using Scrum and Agile methodologies(using JIRA and Confluence) while working under the direction of the IT product/program managers and working closely with product owners, developers, testers, and others to successfully deliver enhancements and new products. Contributed to the development, growth and adoption of Agile methodologies within the organization, and supported necessary organizational change leadership through training and coaching. Influenced project deliverables to ensure alignment to the overall strategic direction, including technical and functional roadmap enablement.
• Guided the team to track time during the daily stand up in order to have more productive meetings.
• Worked with the Project Owner, as well as the team, through release and sprint planning and demos.
• Facilitated retrospectives at the end of each sprint in order for continuous improvement and create a learning mindset for the team.
• Supported and educated the Product Owner, especially with respect to grooming and maintaining the product backlog.
• Calculated and communicated team metrics to the team and the executives in order to create project transparency. Identified risks and facilitated healthy dialogue to develop strategies to mitigate impact.
• Incorporated servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increased transparency
• Built a trusting and safe environment where problems could be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.
• Assessed the Scrum Maturity of the team and organization and coached the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
• Managed the in-house development team (1 Team Lead, 2 Senior Java Developers, 2 Mid-level Java Developers, 2 PHP Developers, 1 DBA and 1 QA Lead). Also, managed the remote development teams in Argentina and (1 Team Lead, 4 Senior Java Developers and 2 QA technicians).