Business Systems Analyst Resume

SUMMARY

Driving the healthcare market through the innovative use of technology to champion patient care.
Business/Systems analyst who specializes in identifying business process and technical information needs while assisting in development of a project plan that accurately captures all stages of a project life cycle within healthcare organizations. Over seven years experience in fast - paced, entrepreneurial, and intellectual environment.

PROFESSIONAL EXPERIENCE

Confidential

Business Systems Analyst

Responsibilities:

Gather Healthcare Practitioners and Sales Representative’s Rx and non-RX sampling order requirements
Prepare business rules grid, system requirements specifications, Data mappings and data interface agreement documents to serve the purpose of quality assurance per GDP regulations.
Support the client and internal stakeholders to transform client business needs into functional and operational instructions.
Responsible to validate the Veeva objects as documented in the data interface agreement specific to the DTP/DTR sample programs using Force.com, Salesforce Workbench, and Salesforce.com SOQLs.
Support internal systems users audits to maintain internal and client specific users’ access.
Schedule business rules, SRS, DIA review sessions with IT/PMO/QA teams as needed.
Prioritized the PBIs/Tasks, write Users Stories in Visual Studio Teams Services (VSTS) as followed SDLC Agile model. Conducted the daily stand up calls, sprint planning, grooming as well as the training sessions to the internal steak holders on VSTS Azure DevOps.
Enter Quality Events, Investigation facts, Preventative and Corrective actions (CAPA) for the issues reported
Responsible for the internal systems change requests, enhancements and configurations.
Identified/Analyzed/Monitored the risks of the custom requirements, process enhancements.
Collaborated with the development team to address issues found during UAT, and validated that corrective/preventative actions taken by development to resolve those issues.

Confidential

Pharmacy Business Analyst/Project Manager/QA

Responsibilities:

Requirements gathering, analyze multiple client’s business requirements for the prescribers sampling, and articulate functional and technical specifications, then oversee the conversion to a solution.
Project Management - well-versed in project management tasks, such as Sprint planning, developing a project plan/tasks breakdown, compiling project status reports for management, managing scope of the projects.
Facilitated daily scrums/stand ups calls, grooming the project backlogs, review of developers release notes, generated Agile Reports to identify billable/non billable hours spent by Dev/QA for each Client, driving deliverables cross functionally for managing multiple concurrent projects of the Pharma Clients
Technology/ Used: Visual Studio, MS SQL, MS Office, Visual Studio Team Services, Agile Methodology, TFS.
Responsible to write test scripts, prepare test data for validation, UAT based on business/functional requirements.

Confidential

Sr. IT Systems Analyst

Responsibilities:

Responsible for the State-wide healthcare plan data migrations, implementations in Facets and other downstream systems including Behavioral Health and DSNP (Dual Special Needs Program) which may span multiple business domains by partnering with stakeholders and appropriate functional areas such as Claims, Clinical, Enrollment, Provider, Finance, Call Center. Demonstrated experience working on cross-functional project teams
Gather requirements for prior authorization/referrals for HCPs, Members, out-of-network services, inpatient admission to Skilled Nursing Facility, Acute Inpatient Rehabilitation and/or LTC confirming coverage approval is on file prior to the date of service.
Provide solution for Clinical, Member/Provider data load, Reconciliation, Call/IVR functionalities, Portal functionalities, 278 EDI to support Healthcare Claim Transactions routing, and Reporting enhancements.